IVR stands for interactive voice response. You can play a message to the caller, and then do different actions depending on what the users does next. React to user pressing one, let the user press a pincode to access information, Let them know about your opening hours.
// Record all incoming calls
// Configure your 46elks number with voice_start as below:
{
"connect": "+46723414646",
"recordcall": "http://myserver.se/newrecording.php"
}
// The POST to newrecording.php will contain one variable called "wav", which
// will be a link to the WAV audio file of the recorded call
// Sample IVR for incoming calls to a 46elks number
//
// 1. Change +461890510 and +461890511 to your destination numbers **
// 2. Allocate a 46elks number if you do not have one yet
// 3. Configure voice_start on the 46elks number to the JSON below
// or to a URL which returns the JSON below upon HTTP POST
// 4. Call your 46elks number!
//
// ** Mobile 46elks numbers can only "connect" to same-country mobile numbers
{
"ivr": "http://www.46elks.com/download/DummySupportIVR.wav",
"1": {
"connect": "+461890510"
},
"2": {
"connect": "+461890511"
}
}
// Calls up one person at the time, with a delay, until someone responds, or there is no longer anyone to call.
{
"connect":"+46766861647",
"timeout":"15",
"next":{
"connect":"+46723414646",
"timeout":"15",
"next":{
"connect":"+46766861647",
"timeout":"15",
"next":{
"connect":"+46723414646"
}
}
}
}
When someone calls your number, call everyone, and the first person to respond, is connected to the caller.
{
"connect":"+46723414646,+46766861647,+46723414646"
}
### IVR #### Voice mail if busy 1. Let user make a choice 2. Try calling people on support for that choice 3. When choise was made, try calling everyone... if busy, ask caller if they would like to leave a message, and let them know that you will call them back as soon as possible. 4. In case "2", when buys - what we do depends on what json you serve us back. 5. Case 3 - code for verification
{
"ivr": "http://myserver.com/welcome-if-you-want-a-press-1-if-other-press-2",
"1": {
"connect": "+46766861647,+46766861647",
"busy": {
"play": "http://myserver.com/we-are-busy-please-leave-a-message-and-well-call-you-back.mp3",
"next": {
"record": "http://myserver.com/store-call"
}
}
},
"2": {
"connect": "+46766861647,+46766861647",
"busy": "http://myserver.com/if-busy-do-this-return-json-response-with-instructions-to-46elks"
},
"3": {
"ivr": "http://myserver.se/enterpin.wav",
"digits": 5,
"next": "http://myserver.se/login-and-then-return-json-response-with-instructions-to-46elks.php"
}
}
Docs: Voice calls IVR
An example missing?
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Pull requests are very welcome. Feel free to e-mail us at hello@46elks.com to make a suggestion, send us a request, or just get in touch because you feel like it!
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