Skip to content

Camera-Permission-Troubleshooting.md

Latest commit

 

History

History
56 lines (34 loc) · 1.51 KB

Camera-Permission-Troubleshooting.md

File metadata and controls

56 lines (34 loc) · 1.51 KB
Raw

Camera Permission Troubleshooting

This guide explains why camera access may become permanently blocked in PictoPy on Windows, and how to recover from it.

Why Camera Permission Gets Stuck

When you click "Don't Allow" on the camera permission prompt in PictoPy, the denial is not stored in Settings. Instead, it's stored by the app's internal web engine (WebView2) at the Chromium layer.

Recovery Steps

Windows:

!!! warning "This is a destructive workaround"

Deleting the WebView2 data folder will reset:

  • Camera permission (allowing re-prompt)
  • Onboarding state
  • Avatar/name selection
  • Any other local webview data

Use this as a last resort only.

Step 1: Close PictoPy

Make sure PictoPy is completely closed before proceeding.

Step 2: Locate the WebView2 Data Folder

Open File Explorer and navigate to:

%LOCALAPPDATA%\org.aossie.pictopy

You can paste this path directly into the File Explorer address bar.

Step 3: Delete the EBWebView Folder

Right-click the EBWebView folder and select Delete.

Step 4: Restart PictoPy

Launch PictoPy again. When you try to use the webcam feature, you'll be prompted for camera permission again.

Still Need Help?

If you're still experiencing issues after following these steps, please open an issue on GitHub with:

  • Your Platform (Windows, Linux, macOS)
  • Steps you've already tried
  • Any error messages you see