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| 1 | +# Refund Policy |
| 2 | + |
| 3 | +**Company:** Foxbiz Software Pvt. Ltd. |
| 4 | +**Effective Date:** March 11, 2026 |
| 5 | +**Last Updated:** March 11, 2026 |
| 6 | + |
| 7 | +--- |
| 8 | + |
| 9 | +## Overview |
| 10 | + |
| 11 | +This Refund Policy applies to all plugin purchases made on the Acode platform (acode.app), operated by **Foxbiz Software Pvt. Ltd.** |
| 12 | + |
| 13 | +We want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help. |
| 14 | + |
| 15 | +--- |
| 16 | + |
| 17 | +## Eligibility for Refunds |
| 18 | + |
| 19 | +You may be eligible for a refund if: |
| 20 | + |
| 21 | +- You were charged but did not receive access to the plugin. |
| 22 | +- The plugin was significantly different from its description on the listing page. |
| 23 | +- You experienced a technical issue that prevented you from using the plugin, and it could not be resolved within a reasonable time. |
| 24 | +- You were accidentally charged more than once for the same plugin. |
| 25 | + |
| 26 | +--- |
| 27 | + |
| 28 | +## Non-Refundable Situations |
| 29 | + |
| 30 | +Refunds will **not** be issued in the following cases: |
| 31 | + |
| 32 | +- You changed your mind after purchasing the plugin. |
| 33 | +- You do not have the technical skills required to use the plugin. |
| 34 | +- You purchased the plugin accidentally but have already accessed or downloaded it. |
| 35 | +- The refund request is made more than 7 days after the original purchase date. |
| 36 | + |
| 37 | +--- |
| 38 | + |
| 39 | +## How to Request a Refund |
| 40 | + |
| 41 | +All refunds are processed **manually** by our support team. To request a refund, please contact us at: |
| 42 | + |
| 43 | +**Email:** [contact@acode.app](mailto:contact@acode.app) |
| 44 | + |
| 45 | +Include the following details in your email: |
| 46 | + |
| 47 | +- Your registered email address |
| 48 | +- The name of the plugin you purchased |
| 49 | +- The date of purchase |
| 50 | +- The reason for your refund request |
| 51 | +- Any relevant screenshots or transaction details |
| 52 | + |
| 53 | +--- |
| 54 | + |
| 55 | +## Refund Processing |
| 56 | + |
| 57 | +- Our support team will review your request and respond within **3–5 business days**. |
| 58 | +- Approved refunds will be processed back to your original payment method. |
| 59 | +- Please allow an additional **5–10 business days** for the refund to appear in your account, depending on your bank or payment provider. |
| 60 | + |
| 61 | +--- |
| 62 | + |
| 63 | +## Contact Us |
| 64 | + |
| 65 | +If you have any questions about this Refund Policy, please reach out to us: |
| 66 | + |
| 67 | +- **Email:** [contact@acode.app](mailto:contact@acode.app) |
| 68 | +- **Company:** Foxbiz Software Pvt. Ltd. |
| 69 | + |
| 70 | +We are committed to resolving any issues fairly and promptly. |
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