Update README.md

Author: saxenaabhi142

README.md

@@ -281,25 +281,7 @@ Please visit [this](https://community.appdynamics.com/t5/Knowledge-Base/How-to-u
 Workbench is an inbuilt feature provided with each extension in order to assist you to fine tune the extension setup before you actually deploy it on the controller. Please review the following [document](https://community.appdynamics.com/t5/Knowledge-Base/How-to-use-the-Extensions-WorkBench/ta-p/30130) for how to use the Extensions WorkBench
 
 ## Troubleshooting
-Please follow the steps listed in the [extensions troubleshooting document](https://community.appdynamics.com/t5/Knowledge-Base/How-to-troubleshoot-missing-custom-metrics-or-extensions-metrics/ta-p/28695) in order to troubleshoot your issue. These are a set of common issues that customers might have faced during the installation of the extension. If these don't solve your issue, please follow the last step on the troubleshooting-document to contact the support team.
-
-## Support Tickets
-If after going through the Troubleshooting Document you have not been able to get your extension working, please file a ticket and add the following information.
-
-Please provide the following in order for us to assist you better.


-
-1. Stop the running machine agent
.
-2. Delete all existing logs under <MachineAgent>/logs
.
-3. Please enable debug logging by editing the file <MachineAgent>/conf/logging/log4j.xml. Change the level value of the following <logger> elements to debug.

-   ```
-   <logger name="com.singularity">
-   <logger name="com.appdynamics">
-     ```
-4. Start the machine agent and please let it run for 10 mins. Then zip and upload all the logs in the directory <MachineAgent>/logs/*.
-5. Attach the zipped <MachineAgent>/conf/* directory here.
-
6. Attach the zipped <MachineAgent>/monitors/<ExtensionMonitor> directory here
.
-
-For any support related questions, you can also contact help@appdynamics.com.
+Please follow the steps listed in the [extensions troubleshooting document](https://community.appdynamics.com/t5/Knowledge-Base/How-to-troubleshoot-missing-custom-metrics-or-extensions-metrics/ta-p/28695) in order to troubleshoot your issue. These are a set of common issues that customers might have faced during the installation of the extension.
 
 ## Contributing
 Always feel free to fork and contribute any changes directly via [GitHub](https://github.com/Appdynamics/vertica-monitoring-extension).
@@ -318,4 +300,4 @@ Always feel free to fork and contribute any changes directly via [GitHub](https:
 [GitHub]: https://github.com/Appdynamics/SQLMonitor
 [AppDynamics Exchange]: https://www.appdynamics.com/community/exchange/extension/sqlmonitor/
 [AppDynamics Center of Excellence]: mailto:help@appdynamics.com
-[troubleshooting-document]: https://community.appdynamics.com/t5/Knowledge-Base/How-to-troubleshoot-missing-custom-metrics-or-extensions-metrics/ta-p/28695
+[troubleshooting-document]: https://community.appdynamics.com/t5/Knowledge-Base/How-to-troubleshoot-missing-custom-metrics-or-extensions-metrics/ta-p/28695