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Documentation and Support

To help yourself, read the extensive documentation:

Troubleshooting

If troubleshooting steps in the Usermanual don't resolve your issue:

  1. Check error messages: Read the full error message for specific guidance
  2. Enable debug logging: Run with --loglevel DEBUG to get detailed information
  3. Consult documentation: Review the extensive documentation linked above
  4. Community support: Ask questions on the ArduPilot forum
  5. Report bugs: Create an issue on GitHub

Support (in order of preference):

Information to Include When Reporting Issues

When reporting issues, please include:

  • Software version: ArduPilot Methodic Configurator version
  • Operating system: Windows/Linux/macOS version
  • Flight controller: Type and firmware version
  • Error messages: Complete error text or screenshots
  • Log files: Debug logs (the ArduPilot methodic configurator outputs text to a console) if available
  • .bin log file: A dataflash log file from the flight controller
  • .zip file: with all the AMC intermediate .param files if possible
  • Steps to reproduce: What you were doing when the problem occurred

Paid consultancy support:

Send a private message to amilcarlucas at ardupilot support forum to inquire about the availability and pricing of paid support services. Please include a brief description of your project and the kind of support you need. Please note that paid support is not a guarantee of success, but it will be prioritized over free support.

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