feat: improve application insights logging and telemetry handling

code/app.py

@@ -24,6 +24,7 @@
 azure_package_log_level = getattr(
     logging, PACKAGE_LOGGING_LEVEL.upper(), logging.WARNING
 )
+
 for logger_name in AZURE_LOGGING_PACKAGES:
     logging.getLogger(logger_name).setLevel(azure_package_log_level)
 
@@ -33,6 +34,24 @@
     configure_azure_monitor()
     HTTPXClientInstrumentor().instrument()  # httpx is used by openai
 
+    # Register ConversationSpanProcessor to propagate conversation_id/user_id to all child spans
+    from opentelemetry import trace as otel_trace
+    from create_app import ConversationSpanProcessor
+
+    provider = otel_trace.get_tracer_provider()
+    if hasattr(provider, "add_span_processor"):
+        provider.add_span_processor(ConversationSpanProcessor())
+
+    # Suppress noisy Azure SDK loggers AFTER configure_azure_monitor()
+    # to prevent it from overriding our levels
+    _NOISY_AZURE_LOGGERS = [
+        "azure.core.pipeline.policies.http_logging_policy",
+        "azure.monitor.opentelemetry.exporter",
+        "azure.identity",
+    ]
+    for logger_name in _NOISY_AZURE_LOGGERS:
+        logging.getLogger(logger_name).setLevel(logging.WARNING)
+
 # pylint: disable=wrong-import-position
 from create_app import create_app  # noqa: E402
 

code/backend/Admin.py

@@ -27,6 +27,7 @@
 azure_package_log_level = getattr(
     logging, PACKAGE_LOGGING_LEVEL.upper(), logging.WARNING
 )
+
 for logger_name in AZURE_LOGGING_PACKAGES:
     logging.getLogger(logger_name).setLevel(azure_package_log_level)
 
@@ -35,6 +36,16 @@
 if os.getenv("APPLICATIONINSIGHTS_ENABLED", "false").lower() == "true":
     configure_azure_monitor()
 
+    # Suppress noisy Azure SDK loggers AFTER configure_azure_monitor()
+    # to prevent it from overriding our levels
+    _NOISY_AZURE_LOGGERS = [
+        "azure.core.pipeline.policies.http_logging_policy",
+        "azure.monitor.opentelemetry.exporter",
+        "azure.identity",
+    ]
+    for logger_name in _NOISY_AZURE_LOGGERS:
+        logging.getLogger(logger_name).setLevel(logging.WARNING)
+
 logger = logging.getLogger(__name__)
 logger.debug("Starting admin app")
 

code/backend/api/chat_history.py

@@ -10,6 +10,7 @@
 from backend.batch.utilities.helpers.config.config_helper import ConfigHelper
 from backend.batch.utilities.helpers.env_helper import EnvHelper
 from backend.batch.utilities.chat_history.database_factory import DatabaseFactory
+from backend.batch.utilities.loggers.event_utils import track_event_if_configured
 
 load_dotenv()
 bp_chat_history_response = Blueprint("chat_history", __name__)
@@ -110,6 +111,11 @@ async def rename_conversation():
         if not title or title.strip() == "":
             return jsonify({"error": "A non-empty title is required"}), 400
 
+        track_event_if_configured("HistoryRenameRequested", {
+            "conversation_id": conversation_id,
+            "user_id": user_id,
+        })
+
         # Initialize and connect to the database client
         conversation_client = init_database_client()
         if not conversation_client:
@@ -167,6 +173,11 @@ async def get_conversation():
         if not conversation_id:
             return jsonify({"error": "conversation_id is required"}), 400
 
+        track_event_if_configured("HistoryReadRequested", {
+            "conversation_id": conversation_id,
+            "user_id": user_id,
+        })
+
         # Initialize and connect to the database client
         conversation_client = init_database_client()
         if not conversation_client:
@@ -246,6 +257,11 @@ async def delete_conversation():
                 400,
             )
 
+        track_event_if_configured("HistoryDeleteRequested", {
+            "conversation_id": conversation_id,
+            "user_id": user_id,
+        })
+
         # Initialize and connect to the database client
         conversation_client = init_database_client()
         if not conversation_client:
@@ -369,6 +385,11 @@ async def update_conversation():
         if not conversation_id:
             return jsonify({"error": "conversation_id is required"}), 400
 
+        track_event_if_configured("HistoryUpdateRequested", {
+            "conversation_id": conversation_id,
+            "user_id": user_id,
+        })
+
         messages = request_json["messages"]
         if not messages or len(messages) == 0:
             return jsonify({"error": "Messages are required"}), 400

code/backend/batch/function_app.py

@@ -25,12 +25,23 @@
 azure_package_log_level = getattr(
     logging, PACKAGE_LOGGING_LEVEL.upper(), logging.WARNING
 )
+
 for logger_name in AZURE_LOGGING_PACKAGES:
     logging.getLogger(logger_name).setLevel(azure_package_log_level)
 
 if os.getenv("APPLICATIONINSIGHTS_ENABLED", "false").lower() == "true":
     configure_azure_monitor()
 
+    # Suppress noisy Azure SDK loggers AFTER configure_azure_monitor()
+    # to prevent it from overriding our levels
+    _NOISY_AZURE_LOGGERS = [
+        "azure.core.pipeline.policies.http_logging_policy",
+        "azure.monitor.opentelemetry.exporter",
+        "azure.identity",
+    ]
+    for logger_name in _NOISY_AZURE_LOGGERS:
+        logging.getLogger(logger_name).setLevel(logging.WARNING)
+
 app = func.FunctionApp(
     http_auth_level=func.AuthLevel.FUNCTION
 )  # change to ANONYMOUS for local debugging

code/backend/batch/utilities/loggers/event_utils.py

@@ -0,0 +1,32 @@
+"""
+Utility for tracking custom events to Application Insights.
+"""
+
+import os
+import logging
+
+logger = logging.getLogger(__name__)
+
+
+def track_event_if_configured(event_name: str, event_data: dict):
+    """Track custom event to Application Insights if configured.
+
+    Args:
+        event_name: Name of the event to track
+        event_data: Dictionary of event properties
+    """
+    if os.getenv("APPLICATIONINSIGHTS_ENABLED", "false").lower() == "true":
+        try:
+            from azure.monitor.events.extension import track_event
+
+            track_event(event_name, event_data)
+        except ImportError:
+            logger.warning(
+                "azure-monitor-events-extension not installed. Skipping track_event for %s",
+                event_name,
+            )
+    else:
+        logger.debug(
+            "Skipping track_event for %s: Application Insights is not enabled",
+            event_name,
+        )

code/create_app.py

@@ -2,6 +2,7 @@
 This module creates a Flask app that serves the web interface for the chatbot.
 """
 
+import contextvars
 import functools
 import json
 import logging
@@ -29,6 +30,26 @@
 from backend.batch.utilities.helpers.azure_blob_storage_client import (
     AzureBlobStorageClient,
 )
+from backend.batch.utilities.loggers.event_utils import track_event_if_configured
+from backend.batch.utilities.chat_history.auth_utils import get_authenticated_user_details
+from opentelemetry import trace
+from opentelemetry.sdk.trace import SpanProcessor
+
+_conversation_id_var: contextvars.ContextVar[str] = contextvars.ContextVar("conversation_id", default="")
+_user_id_var: contextvars.ContextVar[str] = contextvars.ContextVar("user_id", default="")
+
+
+class ConversationSpanProcessor(SpanProcessor):
+    """Attaches conversation_id and user_id to every span created during a request."""
+
+    def on_start(self, span, parent_context=None):
+        conversation_id = _conversation_id_var.get()
+        user_id = _user_id_var.get()
+        if conversation_id:
+            span.set_attribute("conversation_id", conversation_id)
+        if user_id:
+            span.set_attribute("user_id", user_id)
+
 
 ERROR_429_MESSAGE = "We're currently experiencing a high number of requests for the service you're trying to access. Please wait a moment and try again."
 ERROR_GENERIC_MESSAGE = "An error occurred. Please try again. If the problem persists, please contact the site administrator."
@@ -413,6 +434,32 @@ def create_app():
 
     logger.debug("Starting web app")
 
+    @app.before_request
+    def set_span_attributes():
+        """Middleware to attach conversation_id and user_id to the current OpenTelemetry span and context vars."""
+        if request.method == "POST" and request.is_json:
+            try:
+                body = request.get_json(silent=True) or {}
+                conversation_id = body.get("conversation_id", "")
+                authenticated_user = get_authenticated_user_details(request_headers=request.headers)
+                user_id = authenticated_user.get("user_principal_id", "")
+                _conversation_id_var.set(conversation_id)
+                _user_id_var.set(user_id)
+                span = trace.get_current_span()
+                if span:
+                    if conversation_id:
+                        span.set_attribute("conversation_id", conversation_id)
+                    if user_id:
+                        span.set_attribute("user_id", user_id)
+            except Exception:
+                pass  # Don't let telemetry middleware break requests
+
+    @app.teardown_request
+    def clear_span_context(exc=None):
+        """Clear conversation context vars after each request."""
+        _conversation_id_var.set("")
+        _user_id_var.set("")
+
     @app.route("/", defaults={"path": "index.html"})
     @app.route("/<path:path>")
     def static_file(path):
@@ -558,13 +605,28 @@ def get_file(filename):
     def conversation_azure_byod():
         logger.info("Method conversation_azure_byod started")
         try:
+            authenticated_user = get_authenticated_user_details(request_headers=request.headers)
+            user_id = authenticated_user.get("user_principal_id", "")
+            conversation_id = request.json.get("conversation_id", "")
+
+            track_event_if_configured("ConversationBYODRequestReceived", {
+                "conversation_id": conversation_id,
+                "user_id": user_id,
+            })
+
             if should_use_data(env_helper, azure_search_helper):
                 return conversation_with_data(request, env_helper)
             else:
                 return conversation_without_data(request, env_helper)
         except APIStatusError as e:
             error_message = str(e)
             logger.exception("Exception in /api/conversation | %s", error_message)
+            track_event_if_configured("ConversationBYODError", {
+                "conversation_id": locals().get("conversation_id", ""),
+                "user_id": locals().get("user_id", ""),
+                "error": error_message,
+                "error_type": type(e).__name__,
+            })
             response_json = e.response.json()
             response_message = response_json.get("error", {}).get("message", "")
             response_code = response_json.get("error", {}).get("code", "")
@@ -574,6 +636,12 @@ def conversation_azure_byod():
         except Exception as e:
             error_message = str(e)
             logger.exception("Exception in /api/conversation | %s", error_message)
+            track_event_if_configured("ConversationBYODError", {
+                "conversation_id": locals().get("conversation_id", ""),
+                "user_id": locals().get("user_id", ""),
+                "error": error_message,
+                "error_type": type(e).__name__,
+            })
             return jsonify({"error": ERROR_GENERIC_MESSAGE}), 500
         finally:
             logger.info("Method conversation_azure_byod ended")
@@ -583,8 +651,16 @@ async def conversation_custom():
 
         try:
             logger.info("Method conversation_custom started")
+            authenticated_user = get_authenticated_user_details(request_headers=request.headers)
+            user_id = authenticated_user.get("user_principal_id", "")
             user_message = request.json["messages"][-1]["content"]
             conversation_id = request.json["conversation_id"]
+
+            track_event_if_configured("ConversationCustomRequestReceived", {
+                "conversation_id": conversation_id,
+                "user_id": user_id,
+            })
+
             user_assistant_messages = list(
                 filter(
                     lambda x: x["role"] in ("user", "assistant"),
@@ -599,6 +675,11 @@ async def conversation_custom():
                 orchestrator=get_orchestrator_config(),
             )
 
+            track_event_if_configured("ConversationCustomSuccess", {
+                "conversation_id": conversation_id,
+                "user_id": user_id,
+            })
+
             response_obj = {
                 "id": "response.id",
                 "model": env_helper.AZURE_OPENAI_MODEL,
@@ -612,6 +693,12 @@ async def conversation_custom():
         except APIStatusError as e:
             error_message = str(e)
             logger.exception("Exception in /api/conversation | %s", error_message)
+            track_event_if_configured("ConversationCustomError", {
+                "conversation_id": locals().get("conversation_id", ""),
+                "user_id": locals().get("user_id", ""),
+                "error": error_message,
+                "error_type": type(e).__name__,
+            })
             response_json = e.response.json()
             response_message = response_json.get("error", {}).get("message", "")
             response_code = response_json.get("error", {}).get("code", "")
@@ -621,6 +708,12 @@ async def conversation_custom():
         except Exception as e:
             error_message = str(e)
             logger.exception("Exception in /api/conversation | %s", error_message)
+            track_event_if_configured("ConversationCustomError", {
+                "conversation_id": locals().get("conversation_id", ""),
+                "user_id": locals().get("user_id", ""),
+                "error": error_message,
+                "error_type": type(e).__name__,
+            })
             return jsonify({"error": ERROR_GENERIC_MESSAGE}), 500
         finally:
             logger.info("Method conversation_custom ended")

infra/main.bicep

@@ -1293,6 +1293,7 @@ module web 'modules/app/web.bicep' = {
         AZURE_CLIENT_ID: managedIdentityModule.outputs.clientId // Required so LangChain AzureSearch vector store authenticates with this user-assigned managed identity
         APP_ENV: appEnvironment
         AZURE_SEARCH_DIMENSIONS: azureSearchDimensions
+        APPLICATIONINSIGHTS_ENABLED: enableMonitoring ? 'true' : 'false'
       },
       databaseType == 'CosmosDB'
         ? {
@@ -1392,6 +1393,7 @@ module adminweb 'modules/app/adminweb.bicep' = {
         MANAGED_IDENTITY_RESOURCE_ID: managedIdentityModule.outputs.resourceId
         APP_ENV: appEnvironment
         AZURE_SEARCH_DIMENSIONS: azureSearchDimensions
+        APPLICATIONINSIGHTS_ENABLED: enableMonitoring ? 'true' : 'false'
       },
       databaseType == 'CosmosDB'
         ? {
@@ -1494,6 +1496,7 @@ module function 'modules/app/function.bicep' = {
         APP_ENV: appEnvironment
         BACKEND_URL: backendUrl
         AZURE_SEARCH_DIMENSIONS: azureSearchDimensions
+        APPLICATIONINSIGHTS_ENABLED: enableMonitoring ? 'true' : 'false'
       },
       databaseType == 'CosmosDB'
         ? {

infra/modules/core/monitor/monitoring.bicep

@@ -131,7 +131,6 @@ module avmAppInsights 'br/public:avm/res/insights/component:0.6.0' = {
     disableIpMasking: false
     flowType: 'Bluefield'
     workspaceResourceId: empty(workspaceResourceId) ? '' : workspaceResourceId
-    diagnosticSettings: empty(workspaceResourceId) ? null : [{ workspaceResourceId: workspaceResourceId }]
   }
 }