azure-cli-2.77.0 -issue with any command

[fabferri]

Describe the bug

I have upgrade to last Az CLI release:
https://github.com/Azure/azure-cli/releases/tag/azure-cli-2.77.0
I am not able to run any command

Related command

az --version
az group list

Errors

az --version
Traceback (most recent call last):
File "", line 198, in _run_module_as_main
File "", line 88, in _run_code
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/main.py", line 13, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/telemetry.py", line 19, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/telemetry/init.py", line 9, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\portalocker/init.py", line 4, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\portalocker/portalocker.py", line 11, in
ImportError: DLL load failed while importing win32file: The specified module could not be found.

Issue script & Debug output

az group list --debug
Traceback (most recent call last):
File "", line 198, in _run_module_as_main
File "", line 88, in _run_code
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/main.py", line 13, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/core/telemetry.py", line 19, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\azure/cli/telemetry/init.py", line 9, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\portalocker/init.py", line 4, in
File "D:\a_work\1\s\build_scripts\windows\artifacts\cli\Lib\site-packages\portalocker/portalocker.py", line 11, in
ImportError: DLL load failed while importing win32file: The specified module could not be found.

Expected behavior

I have upgrade to last release with command az upgrade and CLI doesn't work anymore.

Environment Summary

azure-cli-2.77.0

Additional context

No response

[yonzhan]

Thank you for opening this issue, we will look into it.

[github-actions]

Here are some similar issues that might help you. Please check if they can solve your problem.

• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045
• DLL load failed while importing win32file: The specified module could not be found. #17986

---

Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

Solution 1:

I was able to solve it by reinstalling pywin32 with a terminal "Run as Administrator":

& "C:\Program Files (x86)\Microsoft SDKs\Azure\CLI2\python.exe" -m pip install pywin32==311 --force-reinstall

Reference:

• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)
• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045 (comment)
• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045 (comment)

Solution 2:

As a fresh installation works fine, it's very likely some remnants of the old installation are interfering with the latest version. Another solution worth trying is to:

1. Go to Control Panel > Uninstall a program, uninstall Microsoft Azure CLI.
2. Delete C:\Program Files\Microsoft SDKs\Azure\CLI2 (for x64) or C:\Program Files (x86)\Microsoft SDKs\Azure\CLI2 (for x86).
3. Reinstall Azure CLI from scratch.

Reference:

• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)
• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045 (comment)
• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045 (comment)

Solution 3:

Performing an upgrade with choco upgrade will result in this issue. How I fixed it on my machine:

1. Uninstall using choco uninstall azure-cli.
2. Check the "Installed Apps" control panel. Uninstall any instances of "Azure CLI".
3. Reboot.
4. Reinstall using choco install azure-cli.

Reference:

• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045 (comment)

Powered by issue-sentinel