2.77.0 failes

[sjh37]

Describe the bug

After the upgrade from 2.76.0 to 2.77.0, I now get this error when I run az

Related command

az

Errors

Issue script & Debug output

sorry, I have already rolled back to 2.76.0

Expected behavior

I expect to see az work and display the list of help commands

Environment Summary

azure-cli 2.76.0 *

core 2.76.0 *
telemetry 1.1.0

Extensions:
azure-devops Unknown

Dependencies:
msal 1.33.0b1
azure-mgmt-resource 23.3.0

Python location 'C:\Program Files\Microsoft SDKs\Azure\CLI2\python.exe'
Config directory 'C:\Users\simon.azure'
Extensions directory 'C:\Users\simon.azure\cliextensions'

Python (Windows) 3.12.10 (tags/v3.12.10:0cc8128, Apr 8 2025, 12:21:36) [MSC v.1943 64 bit (AMD64)]

Additional context

No response

[azure-client-tools-bot-prd]

Hi @sjh37,

2.76.0 is not the latest Azure CLI(2.77.0).

If you haven't already attempted to do so, please upgrade to the latest Azure CLI version by following https://learn.microsoft.com/en-us/cli/azure/update-azure-cli.

[yonzhan]

Thank you for opening this issue, we will look into it.

[github-actions]

Here are some similar issues that might help you. Please check if they can solve your problem.

• Upgrade to 2.77.0 from 2.76.0 broke installation leaving it in an unusable state #32064
• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045
• DLL load failed while importing win32file: The specified module could not be found. #17986
• azure-cli-2.77.0 -issue with any command #32063
• Azure CLI stopped working after update: ImportError: DLL load failed while importing win32file: The specified procedure could not be found. #25144

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Possible solution (Extracted from existing issue, might be incorrect; please verify carefully)

Solution 1:

I was able to solve it by reinstalling pywin32 with a terminal "Run as Administrator":

"C:\Program Files\Microsoft SDKs\Azure\CLI2\python.exe" -m pip install pywin32==311 --force-reinstall

Reference:

• Upgrade to 2.77.0 from 2.76.0 broke installation leaving it in an unusable state #32064 (comment)
• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045 (comment)
• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)
• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)
• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)

Solution 2:

As a fresh installation works fine, it's very likely some remnants of the old installation are interfering with the latest version. Another solution worth trying is to:

1. Go to Control Panel > Uninstall a program, uninstall Microsoft Azure CLI.
2. Delete C:\Program Files\Microsoft SDKs\Azure\CLI2 (for x64) or C:\Program Files (x86)\Microsoft SDKs\Azure\CLI2 (for x86).
3. Reinstall Azure CLI from scratch.

Reference:

• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045 (comment)
• DLL load failed while importing win32file: The specified module could not be found. #17986 (comment)
• Azure CLI stopped working after update: ImportError: DLL load failed while importing win32file: The specified procedure could not be found. #25144 (comment)

Solution 3:

If you are using Chocolatey, uninstall Azure CLI using choco uninstall azure-cli, check the "Installed Apps" control panel to uninstall any remaining instances of Azure CLI, reboot, and then reinstall using choco install azure-cli.

Reference:

• Azure CLI 2.77.0 is broken: ImportError: DLL load failed while importing win32file: The specified module could not be found. #32045 (comment)

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[jlaundry]

Duplicate of #32045