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title CMDB Creation
sidebar_label CMDB Creation
sidebar_position 1
description ServiceNow CMDB registration for Azure Local Anywhere implementations

CMDB Creation

Runbook Azure

DOCUMENT CATEGORY: Runbook SCOPE: CMDB registration PURPOSE: Register assets in ServiceNow CMDB MASTER REFERENCE: ServiceNow Documentation

Overview

This section covers the creation of CMDB (Configuration Management Database) entries in ServiceNow for Azure Local Anywhere implementations. Proper CMDB registration ensures accurate asset tracking and change management throughout the solution lifecycle.

ServiceNow (SNOW) Registration

Customer Solution Registration

Register the complete Azure Local Anywhere solution in ServiceNow with the following information categories:

Solution Information

Field Description Example
Customer CRM ID Unique customer identifier CRM-12345
Solution Name Azure Local Anywhere solution name AZLA-CustomerName-Site1
Implementation Date Go-live date 2026-01-15
Primary Contact Customer technical contact Name, email, phone
Azure Local Cloud Account Manager Assigned account manager Name, email

Hardware Components

Register all physical hardware assets:

Component Required Fields
Dell AX Nodes Serial numbers, model, firmware version
TOR Switches Serial numbers, model, firmware version, management IPs
Management Switch Serial number, model, management IP
Firewall (FortiGate) Serial numbers (primary/secondary), firmware version
Console Server (OpenGear) Serial number, management IP

Software Components

Document all software versions:

Component Version Field
Azure Local Build e.g., 2506
Windows Server OS e.g., 26100.4349
Dell SBE Version e.g., 4.2.2506.1600
Arc Resource Bridge Current version
Management Tools WAC, PowerShell modules

Configuration Details

Record deployment configuration:

  • Network Configurations: VLANs, IP ranges, DNS, VPN settings
  • Storage Configurations: Storage pool capacity, volume layout, encryption status
  • Clustering Settings: Cluster name, node count, quorum configuration
  • Azure Integration: Subscription IDs, resource group names, region

CMDB Best Practices

:::tip Configuration Item Relationships Ensure all configuration items (CIs) are properly linked and relationships are established between hardware, software, and service components for complete visibility and change tracking. :::

Relationship Mapping

Create CI relationships in ServiceNow:

Azure Local Anywhere Solution (Parent)
├── Dell AX Nodes (Hardware CIs)
│ ├── Node 1 → connects to → TOR Switch 1, TOR Switch 2
│ ├── Node 2 → connects to → TOR Switch 1, TOR Switch 2
│ └── ... (all nodes)
├── Network Infrastructure (Hardware CIs)
│ ├── TOR Switch 1 → connects to → Firewall Primary
│ ├── TOR Switch 2 → connects to → Firewall Secondary
│ └── Management Switch → connects to → All management ports
├── Azure Subscription (Cloud CI)
│ ├── Azure Local Cluster Resource
│ ├── Arc Resource Bridge
│ └── Recovery Services Vault
└── Services (Service CIs)
 ├── Azure Site Recovery
 ├── Azure Backup
 └── Azure Arc Management

Maintenance Schedule

Activity Frequency Owner
CI Verification Quarterly Implementation Team
Firmware Version Updates After each update Operations Team
Relationship Validation Semi-annually CMDB Administrator
Full CMDB Audit Annually Compliance Team

Related Documentation