feat: implement ticket validation

Author: Bulletdev

app/modules/support/controllers/staff_controller.rb

@@ -89,7 +89,7 @@ def calculate_dashboard_stats
           total_tickets: SupportTicket.count,
           open: SupportTicket.where(status: 'open').count,
           in_progress: SupportTicket.where(status: 'in_progress').count,
-          waiting_client: SupportTicket.where(status: 'waiting_client').count,
+          waiting_user: SupportTicket.where(status: 'waiting_user').count,
           resolved_today: SupportTicket.where('resolved_at >= ?', Time.current.beginning_of_day).count,
           unassigned: SupportTicket.unassigned.open_tickets.count,
           my_tickets: SupportTicket.where(assigned_to: current_user).open_tickets.count,

app/modules/support/controllers/tickets_controller.rb

@@ -48,6 +48,7 @@ def create
         ticket.organization = current_organization
 
         # Run chatbot if description provided
+        chatbot_result = nil
         if ticket.description.present?
           chatbot_result = ChatbotService.new(ticket).generate_suggestions
           ticket.chatbot_attempted = true
@@ -58,7 +59,10 @@ def create
           # Send notification
           Support::TicketNotificationJob.perform_later(ticket.id, 'created')
 
-          render_created({ ticket: serialize_ticket_detail(ticket) })
+          render_created({
+                           ticket: serialize_ticket_detail(ticket),
+                           chatbot_response: chatbot_result
+                         })
         else
           render_error(message: ticket.errors.full_messages.join(', '), status: :unprocessable_entity)
         end

app/modules/support/models/support_ticket.rb

@@ -35,17 +35,17 @@ class SupportTicket < ApplicationRecord
   validates :subject, presence: true, length: { minimum: 5, maximum: 200 }
   validates :description, presence: true, length: { minimum: 10 }
   validates :category, presence: true, inclusion: {
-    in: %w[technical feature_request billing riot_integration other]
+    in: %w[technical feature_request billing riot_integration getting_started other]
   }
   validates :priority, presence: true, inclusion: {
     in: %w[low medium high urgent]
   }
   validates :status, presence: true, inclusion: {
-    in: %w[open in_progress waiting_client resolved closed]
+    in: %w[open in_progress waiting_user resolved closed]
   }
 
   # Scopes
-  scope :open_tickets, -> { where(status: %w[open in_progress waiting_client]) }
+  scope :open_tickets, -> { where(status: %w[open in_progress waiting_user]) }
   scope :closed_tickets, -> { where(status: %w[resolved closed]) }
   scope :unassigned, -> { where(assigned_to_id: nil) }
   scope :assigned, -> { where.not(assigned_to_id: nil) }
@@ -60,7 +60,8 @@ class SupportTicket < ApplicationRecord
 
   # Instance methods
   def ticket_number
-    "TICKET-#{id&.split('-')&.first&.upcase || 'DRAFT'}"
+    prefix = id ? id.split('-').first.upcase : 'DRAFT'
+    "TICKET-#{prefix}"
   end
 
   def assign_to!(user)
@@ -131,8 +132,9 @@ def track_status_changes
   end
 
   def create_system_message(content)
+    system_actor = assigned_to || user
     messages.create!(
-      user: User.system_user, # You'll need to create a system user
+      user: system_actor,
       content: content,
       message_type: 'system'
     )