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Add troubleshooting section
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docs/services/control-panel/how-to-use-2fa-on-the-control-panel.md

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@@ -54,25 +54,12 @@ For security reasons, 2FA can no longer be disabled directly from the Control Pa
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If you need to disable 2FA, please contact Hypernode Support at **support@hypernode.com**.
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## Backup Codes
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## Recovery from Lost Authentication App
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During setup, you receive a set of backup codes. These are important.
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If you lose access to your authentication app, contact **support@hypernode.com** for assistance.
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- Each backup code can be used only once.
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- Backup codes allow you to sign in if you lose access to your phone or authentication app.
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- You can always find your backup codes on your **Account** page.
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## Troubleshooting
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We strongly recommend storing these codes somewhere safe and offline.
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### Cannot Verify TOTP Code
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## Security Notice
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If you receive a verification code that you did not request, someone may be trying to access your account.
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In that case:
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- Log in to your account immediately.
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- Change your password.
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- Contact Hypernode Support if you suspect unauthorized activity.
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If you lose access to your authentication app and do not have backup codes, contact **support@hypernode.com** for assistance.
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If you cannot verify the TOTP code, and getting "Entered token is not valid." message, please check your time settings on your mobile device. TOTP codes are time-sensitive, and incorrect time settings can lead to verification failures. If your device time is incorrect, you can try to sync it with the Internet.

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