-
Notifications
You must be signed in to change notification settings - Fork 0
Expand file tree
/
Copy pathsample_flow.drawio
More file actions
179 lines (179 loc) · 33.3 KB
/
sample_flow.drawio
File metadata and controls
179 lines (179 loc) · 33.3 KB
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
<mxfile host="Electron" agent="Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) draw.io/28.0.6 Chrome/138.0.7204.100 Electron/37.2.3 Safari/537.36" version="28.0.6">
<diagram name="WxCC Inbound Call Flow" id="0">
<mxGraphModel dx="1706" dy="934" grid="1" gridSize="10" guides="1" tooltips="1" connect="1" arrows="1" fold="1" page="0" pageScale="1" pageWidth="1169" pageHeight="827" math="0" shadow="0">
<root>
<mxCell id="0" />
<mxCell id="1" parent="0" />
<mxCell id="A_2" value="<table width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-family:Helvetica Neue,Arial,sans-serif;"><tr><td width="46" valign="middle" style="padding-left:10px;"><div style="width:36px;height:36px;border-radius:3px;background-color:#74E8D1;background-image:url('data:image/svg+xml,%3Csvg%20fill%3D%22black%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%3E%3Cpath%20d%3D%22M30%2015.008a5.014%205.014%200%200%200-4.187-4.913%209.998%209.998%200%200%200-19.628-.012%204.996%204.996%200%200%200%20.818%209.925%201%201%200%200%200%201-1.003L8%2012a8%208%200%200%201%2016%200v6a8.01%208.01%200%200%201-5.388%207.553%202.986%202.986%200%201%200%20.332%202.003%2010.03%2010.03%200%200%200%206.865-7.643A5.01%205.01%200%200%200%2030%2015.008M6%2017.837a2.992%202.992%200%200%201%200-5.645zM16%2028a1%201%200%201%201%200-2%201%201%200%200%201%200%202m10-10.195v-5.602a2.96%202.96%200%200%201%200%205.602%22/%3E%3C/svg%3E');background-size:22px 22px;background-position:center center;background-repeat:no-repeat;"></div></td><td valign="middle" style="padding-left:8px;"><b style="font-size:13px;color:#111827;">New Contact</b><br/><span style="font-size:11px;color:#6b7280;">NewPhoneContact</span></td></tr></table>" style="swimlane;fontStyle=0;childLayout=stackLayout;horizontal=1;startSize=56;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;shadow=1;rounded=1;arcSize=3;align=left;fillColor=#f0fefb;strokeColor=#d1d5db;swimlaneFillColor=#ffffff;points=[[0,0.192]];" parent="1" vertex="1">
<mxGeometry x="-210" y="313" width="230" height="146" as="geometry" />
</mxCell>
<mxCell id="A_3" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Details" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" parent="A_2" vertex="1" collapsed="1">
<mxGeometry y="56" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="A_4" value="" style="text;strokeColor=#d1d5db;fillColor=none;align=left;verticalAlign=top;whiteSpace=wrap;spacingLeft=8;spacingRight=8;spacingTop=6;fontSize=8;rotatable=0;fontColor=#9ca3af;" parent="A_3" vertex="1" connectable="0">
<mxGeometry y="30" width="230" height="60" as="geometry" />
</mxCell>
<mxCell id="A_5" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Connections" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" parent="A_2" vertex="1">
<mxGeometry y="86" width="230" height="60" as="geometry" />
</mxCell>
<mxCell id="A_6" value="Out" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" parent="A_5" vertex="1">
<mxGeometry y="30" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="B_2" value="<table width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-family:Helvetica Neue,Arial,sans-serif;"><tr><td width="46" valign="middle" style="padding-left:10px;"><div style="width:36px;height:36px;border-radius:3px;background-color:#E2CAFC;background-image:url('data:image/svg+xml,%3Csvg%20fill%3D%22black%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%3E%3Cpath%20d%3D%22M16%2027C9.925%2027%205%2022.075%205%2016S9.925%205%2016%205s11%204.925%2011%2011-4.925%2011-11%2011m0%202c7.18%200%2013-5.82%2013-13S23.18%203%2016%203%203%208.82%203%2016s5.82%2013%2013%2013M19.5%2016l-5.25%203.031V12.97zm2.5.866a1%201%200%200%200%200-1.732l-8.25-4.763a1%201%200%200%200-1.5.866v9.526a1%201%200%200%200%201.5.866z%22/%3E%3C/svg%3E');background-size:22px 22px;background-position:center center;background-repeat:no-repeat;"></div></td><td valign="middle" style="padding-left:8px;"><b style="font-size:13px;color:#111827;">Play Message</b><br/><span style="font-size:11px;color:#6b7280;">play-message</span></td></tr></table>" style="swimlane;fontStyle=0;childLayout=stackLayout;horizontal=1;startSize=56;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;shadow=1;rounded=1;arcSize=3;align=left;fillColor=#faf5fe;strokeColor=#d1d5db;swimlaneFillColor=#ffffff;points=[[0,0.159]];" parent="1" vertex="1">
<mxGeometry x="-210" y="520" width="230" height="236" as="geometry" />
</mxCell>
<mxCell id="B_3" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Details" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" parent="B_2" vertex="1">
<mxGeometry y="56" width="230" height="90" as="geometry">
<mxRectangle y="56" width="230" height="30" as="alternateBounds" />
</mxGeometry>
</mxCell>
<mxCell id="B_4" value="Main Greeting" style="text;strokeColor=#d1d5db;fillColor=none;align=left;verticalAlign=top;whiteSpace=wrap;spacingLeft=8;spacingRight=8;spacingTop=6;fontSize=8;rotatable=0;fontColor=#000000;" parent="B_3" vertex="1" connectable="0">
<mxGeometry y="30" width="230" height="60" as="geometry" />
</mxCell>
<mxCell id="B_5" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Connections" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" parent="B_2" vertex="1">
<mxGeometry y="146" width="230" height="90" as="geometry" />
</mxCell>
<mxCell id="B_6" value="Default" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" parent="B_5" vertex="1">
<mxGeometry y="30" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="B_7" value="Error" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" parent="B_5" vertex="1">
<mxGeometry y="60" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="D_2" value="<table width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-family:Helvetica Neue,Arial,sans-serif;"><tr><td width="46" valign="middle" style="padding-left:10px;"><div style="width:36px;height:36px;border-radius:3px;background-color:#E2CAFC;background-image:url('data:image/svg+xml,%3Csvg%20fill%3D%22black%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%3E%3Cpath%20d%3D%22M24.708%2018.293a1%201%200%201%200-1.414%201.414L26.587%2023h-1.678a7.56%207.56%200%200%201-6.71-4.033L16.791%2016l1.39-2.93A7.58%207.58%200%200%201%2024.91%209h1.678l-3.293%203.293a1%201%200%201%200%201.414%201.414l5-5a1%201%200%200%200%200-1.414l-5-5a1%201%200%200%200-1.414%201.414L26.587%207h-1.678a9.58%209.58%200%200%200-8.516%205.176l-.71%201.493-.246-.52a9.57%209.57%200%200%200-8.5-5.141H3.05a1%201%200%201%200%200%202h3.889a7.56%207.56%200%200%201%206.71%204.034l.93%201.958-.913%201.923a7.57%207.57%200%200%201-6.727%204.07h-3.89a1%201%200%200%200%200%202h3.89a9.58%209.58%200%200%200%208.516-5.177l.23-.485.726%201.53A9.57%209.57%200%200%200%2024.91%2025h1.677l-3.293%203.293a1%201%200%200%200%201.414%201.414l5-5a1%201%200%200%200%200-1.414z%22/%3E%3C/svg%3E');background-size:22px 22px;background-position:center center;background-repeat:no-repeat;"></div></td><td valign="middle" style="padding-left:8px;"><b style="font-size:13px;color:#111827;">Queue Contact</b><br/><span style="font-size:11px;color:#6b7280;">queue-contact</span></td></tr></table>" style="swimlane;fontStyle=0;childLayout=stackLayout;horizontal=1;startSize=56;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;shadow=1;rounded=1;arcSize=3;align=left;fillColor=#faf5fe;strokeColor=#d1d5db;swimlaneFillColor=#ffffff;points=[[0,0.159]];" parent="1" vertex="1">
<mxGeometry x="720" y="459" width="230" height="236" as="geometry" />
</mxCell>
<mxCell id="D_3" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Details" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" parent="D_2" vertex="1">
<mxGeometry y="56" width="230" height="90" as="geometry">
<mxRectangle y="56" width="230" height="30" as="alternateBounds" />
</mxGeometry>
</mxCell>
<mxCell id="D_4" value="Customer Service Queue
SkillL Language == {{language}}" style="text;strokeColor=#d1d5db;fillColor=none;align=left;verticalAlign=top;whiteSpace=wrap;spacingLeft=8;spacingRight=8;spacingTop=6;fontSize=8;rotatable=0;fontColor=light-dark(#000000,#5C626C);" parent="D_3" vertex="1" connectable="0">
<mxGeometry y="30" width="230" height="60" as="geometry" />
</mxCell>
<mxCell id="D_5" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Connections" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" parent="D_2" vertex="1">
<mxGeometry y="146" width="230" height="90" as="geometry" />
</mxCell>
<mxCell id="D_6" value="Default" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" parent="D_5" vertex="1">
<mxGeometry y="30" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="D_7" value="Failure" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" parent="D_5" vertex="1">
<mxGeometry y="60" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="E_2" value="<table width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-family:Helvetica Neue,Arial,sans-serif;"><tr><td width="46" valign="middle" style="padding-left:10px;"><div style="width:36px;height:36px;border-radius:50%;background-color:#FFC7D2;background-image:url('data:image/svg+xml,%3Csvg%20fill%3D%22black%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%3E%3Cpath%20d%3D%22M24.002%202a6%206%200%201%200%206%206%206.006%206.006%200%200%200-6-6m0%202a3.995%203.995%200%200%201%203.858%203h-7.716a3.996%203.996%200%200%201%203.858-3m0%208a3.996%203.996%200%200%201-3.858-3h7.716a3.996%203.996%200%200%201-3.858%203M9.107%2022.843c6.996%206.996%2013.264%206.535%2015.065%204.734l1.037-1.037a3.23%203.23%200%200%200%200-4.566l-2.524-2.524a3.214%203.214%200%200%200-4.54.012l-1.157%201.157A7%207%200%200%201%2013.35%2018.6a7%207%200%200%201-2.023-3.634l1.168-1.166a3.317%203.317%200%200%200-.086-4.626L9.976%206.74a3.23%203.23%200%200%200-4.566%200L4.373%207.778c-1.8%201.8-2.261%208.069%204.734%2015.065M6.824%208.155a1.23%201.23%200%200%201%201.738%200l2.433%202.433a1.31%201.31%200%200%201%20.087%201.797l-1.383%201.38c-1.08%201.081.327%204.34%202.237%206.25%202.101%202.1%205.257%203.227%206.253%202.232l1.37-1.371a1.21%201.21%200%200%201%201.712-.012l2.524%202.524a1.23%201.23%200%200%201%200%201.738l-1.037%201.037c-1.068%201.067-6.275%201.227-12.236-4.735C4.56%2015.468%204.72%2010.26%205.786%209.192z%22/%3E%3C/svg%3E');background-size:22px 22px;background-position:center center;background-repeat:no-repeat;"></div></td><td valign="middle" style="padding-left:8px;"><b style="font-size:13px;color:#111827;">Disconnect Contact</b><br/><span style="font-size:11px;color:#6b7280;">disconnect-contact</span></td></tr></table>" style="swimlane;fontStyle=0;childLayout=stackLayout;horizontal=1;startSize=56;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;shadow=1;rounded=1;arcSize=3;align=left;fillColor=#fff5f7;strokeColor=#d1d5db;swimlaneFillColor=#ffffff;points=[[0,0.326]];" parent="1" vertex="1">
<mxGeometry x="90" y="850" width="230" height="86" as="geometry" />
</mxCell>
<mxCell id="E_3" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Details" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" parent="E_2" vertex="1" collapsed="1">
<mxGeometry y="56" width="230" height="30" as="geometry">
<mxRectangle y="56" width="230" height="90" as="alternateBounds" />
</mxGeometry>
</mxCell>
<mxCell id="E_4" value="" style="text;strokeColor=#d1d5db;fillColor=none;align=left;verticalAlign=top;whiteSpace=wrap;spacingLeft=8;spacingRight=8;spacingTop=6;fontSize=8;rotatable=0;fontColor=#9ca3af;" parent="E_3" vertex="1" connectable="0">
<mxGeometry y="30" width="230" height="60" as="geometry" />
</mxCell>
<mxCell id="F_2" value="<table width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-family:Helvetica Neue,Arial,sans-serif;"><tr><td width="46" valign="middle" style="padding-left:10px;"><div style="width:36px;height:36px;border-radius:50%;background-color:#FFC7D2;background-image:url('data:image/svg+xml,%3Csvg%20fill%3D%22black%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%3E%3Cpath%20d%3D%22m29.414%209.615-7.03-7.03A1.99%201.99%200%200%200%2020.972%202h-9.943a2%202%200%200%200-1.412.585L2.583%209.618A2%202%200%200%200%202%2011.028v9.943a2%202%200%200%200%20.585%201.413l7.031%207.03a1.99%201.99%200%200%200%201.412.586h9.943a2%202%200%200%200%201.413-.585l7.029-7.03c.375-.375.586-.883.587-1.414V11.03a2.01%202.01%200%200%200-.586-1.414M20.97%2028H11.03L4%2020.972l-.001-9.941L11.028%204h9.942L28%2011.029v9.94zM20.707%2011.293a1%201%200%200%200-1.414%200L16%2014.586l-3.293-3.293a.997.997%200%200%200-1.416-.002%201%201%200%200%200%20.002%201.416L14.586%2016l-3.293%203.293a1%201%200%201%200%201.414%201.414L16%2017.414l3.293%203.293a1.002%201.002%200%200%200%201.632-.324%201%201%200%200%200-.218-1.09L17.414%2016l3.293-3.293a1%201%200%200%200%200-1.414%22/%3E%3C/svg%3E');background-size:22px 22px;background-position:center center;background-repeat:no-repeat;"></div></td><td valign="middle" style="padding-left:8px;"><b style="font-size:13px;color:#111827;">End Flow</b><br/><span style="font-size:11px;color:#6b7280;">end</span></td></tr></table>" style="swimlane;fontStyle=0;childLayout=stackLayout;horizontal=1;startSize=56;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;shadow=1;rounded=1;arcSize=3;align=left;fillColor=#fff5f7;strokeColor=#d1d5db;swimlaneFillColor=#ffffff;points=[[0,0.326]];" parent="1" vertex="1">
<mxGeometry x="720" y="790" width="230" height="86" as="geometry" />
</mxCell>
<mxCell id="F_3" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Details" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" parent="F_2" vertex="1" collapsed="1">
<mxGeometry y="56" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="F_4" value="" style="text;strokeColor=#d1d5db;fillColor=none;align=left;verticalAlign=top;whiteSpace=wrap;spacingLeft=8;spacingRight=8;spacingTop=6;fontSize=8;rotatable=0;fontColor=#9ca3af;" parent="F_3" vertex="1" connectable="0">
<mxGeometry y="30" width="230" height="60" as="geometry" />
</mxCell>
<mxCell id="e1" value="Out" style="rounded=1;orthogonalLoop=1;jettySize=auto;strokeColor=#6b7280;fontSize=10;fontColor=#374151;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.159;entryDx=0;entryDy=0;edgeStyle=orthogonalEdgeStyle;curved=1;" parent="1" source="A_6" target="B_2" edge="1">
<mxGeometry relative="1" as="geometry" />
</mxCell>
<mxCell id="e2" value="Default" style="rounded=1;orthogonalLoop=1;jettySize=auto;strokeColor=#6b7280;fontSize=10;fontColor=#374151;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.086;entryDx=0;entryDy=0;edgeStyle=orthogonalEdgeStyle;curved=1;" parent="1" source="B_6" target="aPVIjZ8dohznNQ0113eK-1" edge="1">
<mxGeometry relative="1" as="geometry">
<mxPoint x="80" y="480.08400000000006" as="targetPoint" />
</mxGeometry>
</mxCell>
<mxCell id="e3" value="" style="rounded=1;orthogonalLoop=1;jettySize=auto;strokeColor=#6b7280;fontSize=10;fontColor=#374151;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.159;entryDx=0;entryDy=0;edgeStyle=orthogonalEdgeStyle;curved=1;" parent="1" source="aPVIjZ8dohznNQ0113eK-5" target="D_2" edge="1">
<mxGeometry relative="1" as="geometry">
<mxPoint x="310" y="583" as="sourcePoint" />
</mxGeometry>
</mxCell>
<mxCell id="e4" value="Timeout" style="rounded=1;orthogonalLoop=1;jettySize=auto;strokeColor=#6b7280;fontSize=10;fontColor=#374151;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.326;entryDx=0;entryDy=0;edgeStyle=orthogonalEdgeStyle;curved=1;" parent="1" source="aPVIjZ8dohznNQ0113eK-9" target="E_2" edge="1">
<mxGeometry relative="1" as="geometry">
<mxPoint x="310" y="613" as="sourcePoint" />
</mxGeometry>
</mxCell>
<mxCell id="e5" value="Invalid" style="rounded=1;orthogonalLoop=1;jettySize=auto;strokeColor=#6b7280;fontSize=10;fontColor=#374151;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.326;entryDx=0;entryDy=0;edgeStyle=orthogonalEdgeStyle;curved=1;" parent="1" source="aPVIjZ8dohznNQ0113eK-10" target="E_2" edge="1">
<mxGeometry x="-0.0009" relative="1" as="geometry">
<mxPoint x="310" y="643" as="sourcePoint" />
<mxPoint as="offset" />
</mxGeometry>
</mxCell>
<mxCell id="e6" value="Error" style="rounded=1;orthogonalLoop=1;jettySize=auto;strokeColor=#6b7280;fontSize=10;fontColor=#374151;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.326;entryDx=0;entryDy=0;edgeStyle=orthogonalEdgeStyle;curved=1;" parent="1" source="aPVIjZ8dohznNQ0113eK-11" target="E_2" edge="1">
<mxGeometry relative="1" as="geometry">
<mxPoint x="310" y="673" as="sourcePoint" />
</mxGeometry>
</mxCell>
<mxCell id="e8" value="Failure" style="rounded=1;orthogonalLoop=1;jettySize=auto;strokeColor=#6b7280;fontSize=10;fontColor=#374151;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.326;entryDx=0;entryDy=0;edgeStyle=orthogonalEdgeStyle;curved=1;" parent="1" source="D_6" target="F_2" edge="1">
<mxGeometry relative="1" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-1" value="<table width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-family:Helvetica Neue,Arial,sans-serif;"><tr><td width="46" valign="middle" style="padding-left:10px;"><div style="width:36px;height:36px;border-radius:3px;background-color:#FFCE73;background-image:url('data:image/svg+xml,%3Csvg%20fill%3D%22black%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%3E%3Cpath%20d%3D%22M12%2011h16a1%201%200%201%200%200-2H12a1%201%200%201%200%200%202M28%2021H12a1%201%200%201%200%200%202h16a1%201%200%201%200%200-2M7.44%2021.825q.45-.64.45-1.4%200-.84-.59-1.39-.65-.61-1.75-.61-.94%200-1.62.49a2.14%202.14%200%200%200-.93%201.53h1.26q.07-.47.38-.76.34-.31.88-.31.49%200%20.8.25.34.29.34.8%200%20.46-.275.87-.276.41-1.165%201.26l-2.04%201.98v1.04h4.67v-1.04H4.78l1.35-1.29q.97-.93%201.31-1.42M5.59%2013.645h1.19v-7H5.6l-1.6.83v1.16l1.59-.81z%22/%3E%3C/svg%3E');background-size:22px 22px;background-position:center center;background-repeat:no-repeat;"></div></td><td valign="middle" style="padding-left:8px;"><b style="font-size:13px;color:#111827;">Menu</b><br/><span style="font-size:11px;color:#6b7280;">ivr-menu</span></td></tr></table>" style="swimlane;fontStyle=0;childLayout=stackLayout;horizontal=1;startSize=56;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;shadow=1;rounded=1;arcSize=3;align=left;fillColor=#fff6e6;strokeColor=#d1d5db;swimlaneFillColor=#ffffff;points=[[0,0.086]];" vertex="1" parent="1">
<mxGeometry x="90" y="446" width="230" height="326" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-2" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Details" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" vertex="1" collapsed="1" parent="aPVIjZ8dohznNQ0113eK-1">
<mxGeometry y="56" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-3" value="" style="text;strokeColor=#d1d5db;fillColor=none;align=left;verticalAlign=top;whiteSpace=wrap;spacingLeft=8;spacingRight=8;spacingTop=6;fontSize=8;rotatable=0;fontColor=#9ca3af;" vertex="1" connectable="0" parent="aPVIjZ8dohznNQ0113eK-2">
<mxGeometry y="30" width="230" height="60" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-4" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Options" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" vertex="1" parent="aPVIjZ8dohznNQ0113eK-1">
<mxGeometry y="86" width="230" height="120" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-5" value="Option 0" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" vertex="1" parent="aPVIjZ8dohznNQ0113eK-4">
<mxGeometry y="30" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-6" value="Option 1" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" vertex="1" parent="aPVIjZ8dohznNQ0113eK-4">
<mxGeometry y="60" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-7" value="Option 2 - Spanish" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" vertex="1" parent="aPVIjZ8dohznNQ0113eK-4">
<mxGeometry y="90" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-8" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Error handling" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" vertex="1" parent="aPVIjZ8dohznNQ0113eK-1">
<mxGeometry y="206" width="230" height="120" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-9" value="No-Input Timeout" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" vertex="1" parent="aPVIjZ8dohznNQ0113eK-8">
<mxGeometry y="30" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-10" value="Unmatched Entry" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" vertex="1" parent="aPVIjZ8dohznNQ0113eK-8">
<mxGeometry y="60" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-11" value="Undefined Error" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" vertex="1" parent="aPVIjZ8dohznNQ0113eK-8">
<mxGeometry y="90" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-19" value="<table width="100%" cellpadding="0" cellspacing="0" border="0" style="border-collapse:collapse;font-family:Helvetica Neue,Arial,sans-serif;"><tr><td width="46" valign="middle" style="padding-left:10px;"><div style="width:36px;height:36px;border-radius:3px;background-color:#E2CAFC;background-image:url('data:image/svg+xml,%3Csvg%20fill%3D%22black%22%20xmlns%3D%22http%3A//www.w3.org/2000/svg%22%20width%3D%2232%22%20height%3D%2232%22%20viewBox%3D%220%200%2032%2032%22%3E%3Cpath%20d%3D%22M9.408%2024.337a9.133%209.133%200%200%201-.013-16.674%201%201%200%201%200-.818-1.824%2011.132%2011.132%200%200%200%20.015%2020.324%201%201%200%201%200%20.815-1.826M23.423%205.834a1%201%200%201%200-.818%201.824%209.138%209.138%200%200%201-.013%2016.684%201%201%200%200%200%20.816%201.826%2011.138%2011.138%200%200%200%20.015-20.334M20.707%2011.293a1%201%200%200%200-1.414%200l-2.77%202.77c-1.172-2.224-4.124-2.995-4.28-3.033a1%201%200%200%200-.488%201.94c.031.007%202.868.755%203.21%202.65l-3.672%203.673a1%201%200%201%200%201.414%201.414l2.77-2.77c1.172%202.223%204.125%202.994%204.28%203.032a1%201%200%200%200%20.488-1.939c-.03-.007-2.868-.756-3.21-2.651l3.672-3.672a1%201%200%200%200%200-1.414%22/%3E%3C/svg%3E');background-size:22px 22px;background-position:center center;background-repeat:no-repeat;"></div></td><td valign="middle" style="padding-left:8px;"><b style="font-size:13px;color:#111827;">Set Variable</b><br/><span style="font-size:11px;color:#6b7280;">set-variable</span></td></tr></table>" style="swimlane;fontStyle=0;childLayout=stackLayout;horizontal=1;startSize=56;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;shadow=1;rounded=1;arcSize=3;align=left;fillColor=#faf5fe;strokeColor=#d1d5db;swimlaneFillColor=#ffffff;points=[[0,0.159]];" vertex="1" parent="1">
<mxGeometry x="410" y="640" width="230" height="236" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-20" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Details" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" vertex="1" parent="aPVIjZ8dohznNQ0113eK-19">
<mxGeometry y="56" width="230" height="90" as="geometry">
<mxRectangle y="56" width="230" height="30" as="alternateBounds" />
</mxGeometry>
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-21" value="Language = es-US" style="text;strokeColor=#d1d5db;fillColor=none;align=left;verticalAlign=top;whiteSpace=wrap;spacingLeft=8;spacingRight=8;spacingTop=6;fontSize=8;rotatable=0;fontColor=#000000;" vertex="1" connectable="0" parent="aPVIjZ8dohznNQ0113eK-20">
<mxGeometry y="30" width="230" height="60" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-22" value="&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Connections" style="swimlane;fontStyle=1;fontSize=11;childLayout=stackLayout;horizontal=1;startSize=30;horizontalStack=0;resizeParent=1;resizeParentMax=0;resizeLast=0;collapsible=1;marginBottom=0;whiteSpace=wrap;html=1;fillColor=#f3f4f6;strokeColor=none;swimlaneFillColor=#ffffff;align=left;points=[];" vertex="1" parent="aPVIjZ8dohznNQ0113eK-19">
<mxGeometry y="146" width="230" height="90" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-23" value="Out" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" vertex="1" parent="aPVIjZ8dohznNQ0113eK-22">
<mxGeometry y="30" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-24" value="Error" style="text;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;spacingLeft=8;spacingRight=4;fontSize=11;rotatable=0;points=[[1,0.5]];portConstraint=east;" vertex="1" parent="aPVIjZ8dohznNQ0113eK-22">
<mxGeometry y="60" width="230" height="30" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-25" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.159;entryDx=0;entryDy=0;curved=1;" edge="1" parent="1" source="aPVIjZ8dohznNQ0113eK-23" target="D_2">
<mxGeometry relative="1" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-26" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.159;entryDx=0;entryDy=0;curved=1;" edge="1" parent="1" source="aPVIjZ8dohznNQ0113eK-7" target="aPVIjZ8dohznNQ0113eK-19">
<mxGeometry relative="1" as="geometry" />
</mxCell>
<mxCell id="aPVIjZ8dohznNQ0113eK-27" style="edgeStyle=orthogonalEdgeStyle;rounded=0;orthogonalLoop=1;jettySize=auto;html=1;exitX=1;exitY=0.5;exitDx=0;exitDy=0;entryX=0;entryY=0.159;entryDx=0;entryDy=0;curved=1;" edge="1" parent="1" source="aPVIjZ8dohznNQ0113eK-6" target="D_2">
<mxGeometry relative="1" as="geometry" />
</mxCell>
</root>
</mxGraphModel>
</diagram>
</mxfile>