diff --git a/package-lock.json b/package-lock.json
index ae580356b..b9bd8ccd2 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -12,7 +12,7 @@
       "dependencies": {
         "@aws-sdk/client-sns": "^3.985.0",
         "@defra/forms-engine-plugin": "^4.0.54",
-        "@defra/forms-model": "^3.0.611",
+        "@defra/forms-model": "^3.0.614",
         "@defra/hapi-tracing": "^1.30.0",
         "@elastic/ecs-pino-format": "^1.5.0",
         "@hapi/boom": "^10.0.1",
@@ -3037,13 +3037,13 @@
       }
     },
     "node_modules/@defra/forms-engine-plugin": {
-      "version": "4.0.54",
-      "resolved": "https://registry.npmjs.org/@defra/forms-engine-plugin/-/forms-engine-plugin-4.0.54.tgz",
-      "integrity": "sha512-PIXIuLjvgg+Tph642msVwGu1Vaxe1+/pErxGfI6s9MDvxj7fWOyUm+oq/RvfKhaw3BPINzQHq6QE7RtKnlYUBg==",
+      "version": "4.0.55",
+      "resolved": "https://registry.npmjs.org/@defra/forms-engine-plugin/-/forms-engine-plugin-4.0.55.tgz",
+      "integrity": "sha512-I/UdLzWLyi2qPMWHKuqffnysahtFC7V0sx3WGQJKlNqbHpG9/iN5yTTok1qYjCbIS8qdXNV4grMyvZL2gcXk8w==",
       "hasInstallScript": true,
       "license": "SEE LICENSE IN LICENSE",
       "dependencies": {
-        "@defra/forms-model": "^3.0.611",
+        "@defra/forms-model": "^3.0.614",
         "@defra/hapi-tracing": "^1.29.0",
         "@defra/interactive-map": "^0.0.4-alpha",
         "@elastic/ecs-pino-format": "^1.5.0",
@@ -3149,9 +3149,9 @@
       }
     },
     "node_modules/@defra/forms-model": {
-      "version": "3.0.611",
-      "resolved": "https://registry.npmjs.org/@defra/forms-model/-/forms-model-3.0.611.tgz",
-      "integrity": "sha512-QDOP0p2BRjJSjrQ/S0Mgd6QqwvOyRH8ByhKgzST8FSkn1CF88aEblSfqe506vd4Di0aS+EXzv1AVIitgxBQJMw==",
+      "version": "3.0.614",
+      "resolved": "https://registry.npmjs.org/@defra/forms-model/-/forms-model-3.0.614.tgz",
+      "integrity": "sha512-8fxdV8enQhHLuC9NVCG1c/ez1ClD538bgNpw4yEarZKBoBeBwLeFJWIwWB7i94w7z6kglgbuQ76ufBxXDMYYkQ==",
       "license": "OGL-UK-3.0",
       "dependencies": {
         "@joi/date": "^2.1.1",
diff --git a/package.json b/package.json
index 7e0035d53..a37cc6e61 100644
--- a/package.json
+++ b/package.json
@@ -42,7 +42,7 @@
   "dependencies": {
     "@aws-sdk/client-sns": "^3.985.0",
     "@defra/forms-engine-plugin": "^4.0.54",
-    "@defra/forms-model": "^3.0.611",
+    "@defra/forms-model": "^3.0.614",
     "@defra/hapi-tracing": "^1.30.0",
     "@elastic/ecs-pino-format": "^1.5.0",
     "@hapi/boom": "^10.0.1",
diff --git a/src/config/index.ts b/src/config/index.ts
index 316a8e959..60ca367b4 100644
--- a/src/config/index.ts
+++ b/src/config/index.ts
@@ -321,7 +321,15 @@ export const config = convict({
     format: Boolean,
     default: false,
     env: 'USE_MAPS_FEATURE'
-  }
+  },
+
+  feedbackViaEmail: {
+    doc: 'The email address (not including the mailto prefix) for feedback when the built-in CSAT form is disabled.',
+    format: String,
+    nullable: false,
+    default: 'defraforms@defra.gov.uk',
+    env: 'FEEDBACK_VIA_EMAIL'
+  } as SchemaObj<string | undefined>
 })
 
 config.validate({ allowed: 'strict' })
diff --git a/src/server/plugins/error-preview/error-preview.test.js b/src/server/plugins/error-preview/error-preview.test.js
index c28283d9b..5312ce78c 100644
--- a/src/server/plugins/error-preview/error-preview.test.js
+++ b/src/server/plugins/error-preview/error-preview.test.js
@@ -47,17 +47,17 @@ describe('Error preview route', () => {
         'govuk-error-summary__title govuk-!-margin-bottom-2'
       )
 
-      expect($links[3].textContent).toBe('Enter [short description]')
+      expect($links[4].textContent).toBe('Enter [short description]')
 
       expect($headings[3].textContent.trim()).toBe('If you set answer limits')
       expect($headings[3]).toHaveClass(
         'govuk-error-summary__title govuk-!-margin-bottom-2'
       )
 
-      expect($links[4].textContent).toBe(
+      expect($links[5].textContent).toBe(
         '[short description] must be [min length] characters or more'
       )
-      expect($links[5].textContent).toBe(
+      expect($links[6].textContent).toBe(
         '[short description] must be [max length] characters or less'
       )
     })
diff --git a/src/server/plugins/nunjucks/context.js b/src/server/plugins/nunjucks/context.js
index 116a08740..e2dfd870d 100644
--- a/src/server/plugins/nunjucks/context.js
+++ b/src/server/plugins/nunjucks/context.js
@@ -53,7 +53,8 @@ export function context(request) {
       serviceBannerText: config.get('serviceBannerText'),
       serviceName: config.get('serviceName'),
       serviceVersion: config.get('serviceVersion'),
-      useMapsFeature: config.get('useMapsFeature')
+      useMapsFeature: config.get('useMapsFeature'),
+      feedbackViaEmail: config.get('feedbackViaEmail')
     },
     cspNonce: request?.plugins.blankie?.nonces?.script,
     currentPath: request ? `${request.path}${request.url.search}` : undefined,
diff --git a/src/server/views/layout.html b/src/server/views/layout.html
index e9aae34af..8d41aa14d 100644
--- a/src/server/views/layout.html
+++ b/src/server/views/layout.html
@@ -144,9 +144,15 @@
   {% set feedbackLink = feedbackLink or config.feedbackLink %}
   {% if phaseTag and  not hidePhaseBanner %}
     {% set feedbackLinkHtml -%}
-      <a href="{{ currentPath if context.isForceAccess else feedbackLink }}" class="govuk-link" {%- if not context.isForceAccess %} target="_blank" rel="noopener noreferrer" {%- endif %}>
-        give your feedback (opens in new tab)
-      </a>
+      {% if feedbackLink %}
+        <a href="{{ currentPath if context.isForceAccess else feedbackLink }}" class="govuk-link" {%- if not context.isForceAccess %} target="_blank" rel="noopener noreferrer" {%- endif %}>
+          give your feedback (opens in new tab)
+        </a>
+      {% else %}
+        <a href="mailto:{{ config.feedbackViaEmail }}" class="govuk-link">
+          give your feedback by email
+        </a>
+      {% endif %}
     {%- endset %}
 
     {{ govukPhaseBanner({