Improve the issue templates

Author: jedisct1

.github/ISSUE_TEMPLATE/bugs.md

@@ -1,65 +1,55 @@
 ---
-name: "\U0001F41E Issues"
-about: Bug reports
+name: "Bug Report"
+about: Report a bug you've encountered
 title: ''
 labels: ''
 assignees: ''
 
 ---
 
-THE TRACKER IS DEDICATED TO KEEPING TRACK OF *BUGS*,
-preferably after they have been already discussed and confirmed to be reproducible.
+Thanks for taking the time to report a bug! Before filing, please note:
 
-FOR ASSISTANCE, PLEASE CLOSE THIS FORM AND USE THE DISCUSSIONS SECTION INSTEAD:
-https://github.com/DNSCrypt/dnscrypt-proxy/discussions/categories/q-a
+**Need help or have a question?** The issue tracker is for confirmed, reproducible bugs. For assistance with installation, configuration, or general questions, please use our [Q&A Discussions](https://github.com/DNSCrypt/dnscrypt-proxy/discussions/categories/q-a) instead - you'll likely get a faster response there.
 
-~~~
+---
 
-Reported bugs must reproducible in the context described in the "Context" section.
+### Before submitting
 
-Installation and configuration issues are not bugs, but individual assistance request.
+Please make sure:
 
-Context: the LATEST version of `dnscrypt-proxy` (precompiled binaries downloaded from this repository) is correctly installed and configured on your system, but something doesn't seem to produce the expected result.
+- You're running the **latest version** of `dnscrypt-proxy` (precompiled binaries from this repository)
+- The software is correctly installed and configured
+- You can reliably reproduce the issue
 
-If the bug is not trivial to reproduce on any platform, please include ALL the steps required to reliably duplicate it, on a vanilla, generic install of macOS, Windows, OpenBSD or Ubuntu Linux system, in their most current version.
+If the bug requires specific steps to reproduce, please include detailed instructions that would work on a fresh install of macOS, Windows, OpenBSD, or Ubuntu Linux.
 
-If you don't have any clear understanding of the issue or can't enumerate the steps to reproduce it, open a discussion instead:
-https://github.com/DNSCrypt/dnscrypt-proxy/discussions
+Not sure if it's a bug? Start a [discussion](https://github.com/DNSCrypt/dnscrypt-proxy/discussions) first - we're happy to help figure it out.
 
+---
 
-## Output of the following commands:
+## Diagnostic output
 
-./dnscrypt-proxy -version
+Please run these commands and paste the output:
 
+```
+./dnscrypt-proxy -version
 ./dnscrypt-proxy -check
-
 ./dnscrypt-proxy -resolve example.com
-
+```
 
 - [ ] Initially raised as discussion #...
 
+## What's happening?
 
+## When does this occur?
 
-## *What* is affected by this bug?
-
-
-
-## *When* does this occur?
-
-
-
-## *Where* does it happen?
-
-
-
-## *How* do we replicate the issue?
-<!-- Please list all the steps required to reliably replicate it, starting from a newly installed operating system -->
-
-
+## Where does it happen?
 
-## Expected behavior (i.e. solution)
+## How do we replicate the issue?
 
+<!-- Starting from a fresh OS install, what steps trigger this bug? -->
 
+## Expected behavior
 
-## Other Comments
+## Additional context
 

.github/ISSUE_TEMPLATE/suggestions.md

@@ -1,22 +1,39 @@
 ---
-name: "🙋🏽 Planned changes"
-about: List of planned changes
+name: "Feature Request"
+about: Suggest an idea or improvement
 title: ''
 labels: ''
 assignees: ''
 
 ---
 
-The starting point should be a discussion.
+Got an idea for improving dnscrypt-proxy? We'd love to hear it!
 
-https://github.com/DNSCrypt/dnscrypt-proxy/discussions/
+### Start with a discussion
 
-Suggestions may be raised as an "Ideas" discussion.
+The best way to propose a new feature is to start in [Discussions](https://github.com/DNSCrypt/dnscrypt-proxy/discussions/) under the "Ideas" category. This lets us:
 
-We can then determine if the discussion needs to be escalated into a "planned change" or not.
+- Talk through the idea together
+- Get feedback from other users
+- Figure out the best approach
 
-This will help us ensure that the issue tracker properly reflects ongoing or needed work on the project.
+Once we've discussed and agreed on a direction, we can convert it into a tracked issue here.
+
+This helps keep the issue tracker focused on work that's ready to be done.
 
 ---
 
 - [ ] Initially raised as discussion #...
+
+## Summary
+
+<!-- Brief description of your idea -->
+
+## Why would this be useful?
+
+<!-- What problem does it solve? Who would benefit? -->
+
+## Possible implementation
+
+<!-- Optional: any thoughts on how this could work? -->
+