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resume and about-me cleanup
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‎src/content/docs/about/resume.mdx‎

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---
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slug: about/resume
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title: "Resume"
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description: "Docs leader and technical writer."
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description: "Career highlights at a glance. Full chronology lives on LinkedIn."
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---
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import ColumnList from '~/components/ColumnList.astro';
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## Professional Experience
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Documentation leader and senior technical writer with ten years building the systems, culture, and content that developer-facing organizations rely on.
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I help teams turn fragmented knowledge into journeys that users (and engineers) trust and contribute to.
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### Contract Technical Writer
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For the full chronology, see [my LinkedIn profile](https://www.linkedin.com/in/edward-angert/).
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For samples of the work itself, see the [portfolio](/portfolio/).
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_SaaS platform for non-profit organizations_ - October 2025 - December 2025
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## Highlights
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Brought in on short notice to redesign training curriculum for new feature launch.
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Redefined user journey through hands-on platform exploration and delivered training decks within a six-week timeline.
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- First dedicated and sole technical writer at Coder.
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- Top-5 contributor to the open-source repo within 90 days.
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- Embedded quickly with product, engineering, and support.
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- Prototyped AI-assisted contributor documentation workflows using Claude Code to organize content, analyze codebases, and draft documentation.
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- Scaled Pantheon's docs team.
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- Four writers served 200+ employees, a ~1:67 stakeholder ratio sustained through documentation culture and contributor pathways.
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- Presented documentation strategy to leadership to advocate for docs-as-code and build organizational buy-in.
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- Rewrote Linode's "Find Files in Linux" with useful, easier to find references and turned it into the highest-traffic page on linode.com and top Google search result.
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- Edited public-facing legal policies like MSAs, Terms of Use, and Scope of Supports.
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- [Pi-hole v6 guide](/docs/pi-hole/): A personal documentation project drawing 6,000+ unique visitors a month.
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- [AI is coming for my job. Maybe to my job.](/blog/ai-docs-assist/), a dual-audience thesis on documentation for humans and AI systems.
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### Coder
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## Career
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_Senior Technical Writer_ - September 2024 - August 2025
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As Coder's first dedicated Technical Writer, built a documentation culture from the ground up by establishing scalable workflows, redesigning information architecture, and pioneering AI-integrated documentation practices.
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- Documentation audit revealing fragmented user journeys; card-sorting research to create user personas and an information architecture redesign.
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- Presented documentation strategy to company leadership to advocate for docs-as-code and develop a documentation culture.
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- Developed AI-assisted knowledge management workflows using Claude Code for content organization, codebase analysis, and draft generation.
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**UpMetrics**
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### GitLab
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_Contract Technical Writer_ - September 2025 - December 2025
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_Contract Technical Writer, Contributor Success_ - December 2023 - April 2024
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- Audited and rebuilt customer training curriculum for a feature launch on a six-week timeline.
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- Based on contributor feedback, overhauled the ["Make a GitLab contribution"](/portfolio/gitlab-first-contribution/) tutorial with clear and simplified user pathways, reducing barriers for open-source community contributors.
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**Coder**
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### Pantheon
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_Senior Technical Writer_ - September 2024 - August 2025
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_Manager of Technical Documentation_ - September 2021 - July 2023
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- First dedicated technical writer.
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Built a formalized docs culture from scratch: redesigned information architecture, established docs-as-code workflows, and led AI-integrated documentation practices.
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Led four-person remote documentation team for enterprise SaaS platform serving 12,000+ businesses running Drupal, WordPress, and static sites.
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**GitLab**
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- Managed distributed team through performance coaching and compensation planning while coordinating cross-team OKRs.
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Established documentation standards scaling across global engineering teams.
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- Presented documentation vision to executive leadership and department leads, building organizational buy-in for documentation as shared infrastructure supporting customer success efficiency and internal knowledge transfer.
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- Led documentation site relaunch with comprehensive information architecture redesign.
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Implemented Google Developer Documentation Style Guide standards, automated linting, and metrics infrastructure.
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_Contract Technical Writer, Contributor Success_ - January 2024 - April 2024
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_Senior Technical Writer_ - March 2021 - September 2021
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- Overhauled the [Make a GitLab contribution tutorial](/portfolio/gitlab-first-contribution/) to lower barriers for new open-source contributors.
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Developed cross-functional documentation strategy integrating Technical Writers at key SDLC milestones while leading knowledge management transformation across support and sales engineering teams.
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**Pantheon**
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_Technical Writer_ - September 2018 - March 2021
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_Manager of Technical Documentation, Senior Technical Writer, Technical Writer_ - September 2018 - July 2023
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Maintained documentation site using Gatsby and GraphQL.
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Integrated with customer success teams to parse platform Python and JavaScript codebase for verified code examples.
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- Led the four-person remote docs team and shaped documentation strategy across product, engineering, support, and marketing for an enterprise SaaS platform.
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### Linode (now part of Akamai)
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**Linode**
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_Technical Writer_ - March 2016 - September 2018
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Created developer-facing documentation from scratch for Linux-based cloud hosting provider.
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- Rewrote "Find Files in Linux" guide as SEO-optimized reference that became top Google search result and linode.com's highest-traffic page, demonstrating measurable documentation impact.
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- Provided technical editing for legal documents and customer-facing agreements, demonstrating cross-functional trust and influence beyond traditional documentation scope.
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- Created developer-facing documentation from scratch for a Linux-based cloud hosting provider.
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- Guest speaker at Write the Docs NYC on engaging SMEs as contributors.
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### Former Roles
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### Earlier roles
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| Role | Organization | Years |
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|---------------------------|---------------------------|-------|
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| Operations Coordinator | Hazon | 2010 - 2014 |
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| Roller Skating Instructor | Oceanside School District | 2004 - 2014 |
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| Barista | Starbucks | 2008 - 2009 |
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| Role | Organization | Years |
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|---------------------------|---------------------------|--------------|
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| Operations Coordinator | Hazon | 2010 - 2014 |
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| Roller Skating Instructor | Oceanside School District | 2004 - 2014 |
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| Barista | Starbucks | 2008 - 2009 |
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## Key Skills
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## Skills
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<ColumnList columns={2}>
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- Technical Writing
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- API documentation
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- Developer documentation
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- Documentation strategy
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- Information architecture
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- Knowledge management strategy
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- Tools and Platforms
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- AI tools (ChatGPT, Claude Code)
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- Confluence, Glean
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- Git (CLI), GitHub, GitLab
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- Linux
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- Markdown, MDX
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- Neovim
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- Static site generators (Astro, Docusaurus, Gatsby, Hugo, Jekyll)
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- Visual Studio Code
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- Workflows and Processes
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- Agile/Scrum methodologies
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- AI-integrated documentation workflows
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- Technical writing and documentation strategy
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- Information architecture and content audits
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- API and SDK documentation
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- AI-integrated documentation practices
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- Cross-functional collaboration
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- Content audits and migrations
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- Docs-as-code
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- Docs-as-code workflows
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- Static site generators (Astro, Docusaurus, Gatsby (and GraphQL), Hugo, Jekyll)
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- Markdown, MDX, Git, GitHub, GitLab
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- Linux, CLI, Neovim, VS Code
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</ColumnList>
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## Education
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| Degree / Certification | Institution | |
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|---------------------------------------------------------|---------------------------------------------|--|
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| Professional Communications and Technical Writing, B.S. | State University of New York at Farmingdale | |
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| Certified Scrum Master | Scrum Alliance | 2020 |
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| Degree / Certification | Institution | |
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|---------------------------------------------------------|---------------------------------------------|-------|
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| Professional Communications and Technical Writing, B.S. | State University of New York at Farmingdale | |
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| Certified Scrum Master | Scrum Alliance | 2020 |

‎src/content/docs/index.mdx‎

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title: "About Me"
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description: "Documentation leader and technical writer with ten years building scalable workflows and documentation systems."
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description: "Documentation leader and technical writer. Personal site, portfolio, and a few projects I built for fun."
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import ColumnList from '~/components/ColumnList.astro';
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Hello, this is Edward!
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Documentation leader who assesses what exists, identifies what's needed, and builds systems that work.
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This site is part portfolio, part personal.
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The portfolio shows documentation I've built and how I think about the work.
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The personal side has projects like my [Pi-hole setup](/docs/pi-hole/) and posts about documentation culture, AI workflows, and the ideas I'm exploring.
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Ten years creating developer-focused documentation, information architecture, and scalable workflows across globally distributed teams.
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I transform fragmented documentation into coherent user journeys and establish trusted docs-first processes that teams adopt and sustain.
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At work, I'm a documentation leader who assesses what exists, identifies what's needed, and builds systems that work.
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I've been a technical writer for ten years, creating developer-focused documentation, information architecture, and scalable workflows across globally distributed teams.
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I transform fragmented documentation into coherent user journeys and establish docs-first processes that teams adopt and sustain.
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I'm a perpetual tinkerer who learns by doing, whether it's setting up my home server, scripting workflows using AI tools like Claude Code, or dismantling things to understand how they work.
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In general, I'm a perpetual tinkerer who learns by doing, whether it's setting up my home server, scripting workflows with Claude Code, or dismantling things to understand how they work.
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I help people share their knowledge and expertise by making it easier to contribute, find, and trust documentation.
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I help people share their knowledge by making it easier to contribute, find, and trust documentation.
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I love empowering users no matter where they sit in the audience--internal or external--through testing, transparency, and making things easy to understand (or at least easy to copy and paste).
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Check out my [work samples](/portfolio/) to see documentation I've created, from [quickstart guides](/portfolio/coder-quickstart/) to [contributor tutorials](/portfolio/gitlab-first-contribution/).
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My abridged [resume](/about/resume/) has the career timeline, and I've also documented projects I've built for fun, like [implementing Pi-hole at home](/docs/pi-hole/).
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Connect on [LinkedIn](https://www.linkedin.com/in/edward-angert/) or set up a time to talk through [my cal.com link](https://cal.com/edwardangert).
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If you encounter an issue or typo, please [submit a GitHub issue](https://github.com/EdwardAngert/edwardangert.github.io/issues/new) or pull request.
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If you encounter an issue or typo, please select **Edit page** at the bottom of any page, or you can [submit a GitHub issue](https://github.com/EdwardAngert/edwardangert.github.io/issues/new).
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## Non-work Edward
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This site's content is mostly portfolio, but when I'm not doing documentation things, I'm:
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When I'm not doing documentation things, I'm:
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<ColumnList columns={2}>
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- Learning how to make better use of AI tools in documentation workflows
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</ColumnList>
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## GitHub Stats
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![GitHub stats](https://github-profile-summary-cards.vercel.app/api/cards/profile-details?username=EdwardAngert&theme=dracula)

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