A configurable operations QA audit tool that evaluates support transcripts against a checklist and generates scored QA reports (JSON + Markdown). Designed to showcase process quality, consistency, and feedback loops.
Quality assurance in ops isn’t “vibes.” It’s repeatable checks, clear standards, and useful feedback. This tool demonstrates:
- Checklist-based auditing
- Scoring + pass/fail thresholds
- Actionable findings + recommendations
- Batch reporting for operational workflows
python -m venv .venv
source .venv/bin/activate # Windows: .venv\Scripts\activate
pip install -e ".[dev]"