Merge pull request #91487 from Expensify/helpsite-fix-AZ-gaps

[No QA] Fix AZ gaps on login troubleshooting and switch to classic docs

Author: brianlee-expensify

docs/articles/expensify-classic/settings/Magic-Code-Access-Troubleshooting.md

@@ -143,3 +143,27 @@ Yes. Expensify emails are:
 - **SPF and DKIM-signed** to prevent spoofing
 - **Cryptographically authenticated** to verify legitimacy
 - **Sent only from verified domains** controlled by Expensify
+
+# FAQ
+
+## Why do I see the error Incorrect or invalid code when logging in? 
+
+This error appears when the login code entered is no longer valid or was entered incorrectly. It commonly happens when multiple login codes are requested, and an older code is used after a newer one has already been generated. To prevent this issue, avoid requesting multiple login codes in a short period of time.
+
+To resolve it:
+
+- Wait a few minutes to make sure you received the most recent login code.
+- Enter the newest code you received.
+- If the issue continues, request a new code and try again.
+
+## Why did my Magic Code expire?
+
+Magic Codes expire automatically for security reasons. Requesting a new code immediately invalidates any previous code that was sent.
+
+Always use the most recent Magic Code email you received.
+
+## Can I set a password instead of using a Magic Code? 
+
+No. Expensify does not support password-based login.
+
+Instead of passwords, Expensify uses Magic Codes sent to your email address to securely verify your identity when signing in. Each Magic Code is temporary and expires automatically after use or when a newer code is generated.

docs/articles/new-expensify/settings/Login-Troubleshooting.md

@@ -147,3 +147,14 @@ No. If you’re not part of a company domain and didn’t save your recovery cod
 ## How can I contact Concierge if I can't log into my account? 
 Email concierge@expensify.com from the email address associated with your Expensify account. 
 
+## Why do I see the error Incorrect or invalid code when logging in? 
+
+This error appears when the login code entered is no longer valid or was entered incorrectly. It commonly happens when multiple login codes are requested, and an older code is used after a newer one has already been generated. To prevent this issue, avoid requesting multiple login codes in a short period of time.
+
+To resolve it:
+
+- Wait a few minutes to make sure you received the most recent login code.
+- Enter the newest code you received.
+- If the issue continues, request a new code and try again.
+
+

docs/articles/new-expensify/settings/Switch-between-New-Expensify-and-Expensify-Classic.md

@@ -1,48 +1,45 @@
 ---
 title: How to switch between New Expensify and Expensify Classic
-description: Learn the key differences between New Expensify and Expensify Classic, and how to switch between them on web or mobile.
-keywords: New Expensify, Expensify Classic, switch views, revert to Classic, try New Expensify, financial collaboration, chat-based app, new app, old app, old version, Classic View, switch back
+description: Learn how to switch between New Expensify and Expensify Classic on web and mobile, and why switching may be unavailable.
+keywords: [New Expensify, Expensify Classic, switch views, revert to Classic, try New Expensify, financial collaboration, chat-based app, new app, old app, old version, Classic View, switch back]
+internalScope: Audience is all members. Covers switching between New Expensify and Expensify Classic and explains why switching may be unavailable. Does not cover feature differences or migration policy details.
 ---
 
-<div id="new-expensify" markdown="1">
+# How to switch between New Expensify and Expensify Classic
 
-You can switch between New Expensify and Expensify Classic on the web or mobile—unless your organization has disabled this option.
+You can switch between New Expensify and Expensify Classic on web or mobile, depending on your account configuration and organization settings.
 
-# What’s the difference between New Expensify and Classic Expensify?
+---
 
-New Expensify is the next generation of the Expensify experience—built for real-time collaboration. It combines chat and financial tools in one place, so you can scan receipts, split bills, pay teammates, and track distance—all inside a conversation.
+## Who can switch between New Expensify and Expensify Classic
 
-Expensify Classic focuses on traditional business workflows like expense reporting, corporate card management, and approvals.
+Most members can switch between experiences unless switching has been restricted for their account or organization.
 
 ---
 
-# Who can switch between New Expensify and Expensify Classic?
+## How to switch from New Expensify to Expensify Classic
 
-Any member can switch between views, unless a **Workspace Admin** or **Domain Admin** has disabled access to Expensify Classic for your organization.
+1. In the navigation tabs (on the left on web, on the bottom on mobile), select **Account**.
+2. Click **Troubleshoot**.
+3. Choose **Switch to Expensify Classic**.
 
 ---
 
-# Where to find the option to switch views
-
-## From New Expensify to Expensify Classic (mobile and web)
-
-1. Tap or click your **profile picture**.
-2. Tap **Troubleshoot**.
-3. Tap **Switch to Expensify Classic**.
+## How to switch from Expensify Classic to New Expensify
 
-## From Classic Expensify to New Expensify
+**On web:**
 
-### On web:
-1. Look for the **navigation tabs on the left** side of the screen.
+1. Use the navigation tabs on the left.
 2. Click **Try New Expensify**.
 
-### On mobile:
-1. Tap the **three lines** in the top-left corner to open the navigation tabs.
+**On mobile:** 
+
+1. Tap the hamburger menu in the top-left corner,
 2. Tap **Try New Expensify**.
 
 ---
 
-# Why you might not see the option to switch
+## Why you might not see the option to switch
 
 If you don’t see the option to **Switch to Expensify Classic**, it may have been **disabled at the domain level** by a Domain Admin.
 
@@ -52,21 +49,21 @@ If you don’t see the option to **Switch to Expensify Classic**, it may have be
 
 # FAQ
 
-## Can I use both New Expensify and Expensify Classic?
+## What’s the difference between New Expensify and Classic Expensify?
 
-Yes! You can switch between them at any time—unless restricted by your admin.
+New Expensify is the next generation of the Expensify experience—built for real-time collaboration. It combines chat and financial tools in one place, so you can scan receipts, split bills, pay teammates, and track distance—all inside a conversation.
 
-## Will Classic Expensify be removed?
+Expensify Classic focuses on traditional business workflows like expense reporting, corporate card management, and approvals.
 
-No. We’re gradually merging the best parts of Expensify Classic and New Expensify into a unified experience. Nothing is being removed without notice.
+## Will Expensify Classic be removed?
+
+Expensify continues to evolve and improve both experiences over time. Members will be notified about significant product changes in advance.
 
 ## Can I disable New Expensify for my team?
 
 No. While admins can restrict access to Expensify Classic, there is currently no way to disable New Expensify.
 
 ## Why does New Expensify look so different?
 
-Because it’s designed for a chat-first, mobile-friendly experience. Instead of navigating menus, you can just message Concierge, scan receipts, or send money—right from the conversation.
-
-</div>
+Because it’s designed for a chat-first, mobile-friendly experience. New Expensify uses a chat-based interface designed for communication, expense tracking, payments, and collaboration in one place.