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[No QA] Merge main#88764

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stephanieelliott wants to merge 3922 commits intoclaude-docsUpdatesForInviteMembersOnExpenseReportsfrom
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[No QA] Merge main#88764
stephanieelliott wants to merge 3922 commits intoclaude-docsUpdatesForInviteMembersOnExpenseReportsfrom
main

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Explanation of Change

Fixed Issues

$
PROPOSAL:

Tests

  • Verify that no errors appear in the JS console

Offline tests

QA Steps

// TODO: These must be filled out, or the issue title must include "[No QA]."

  • Verify that no errors appear in the JS console

PR Author Checklist

  • I linked the correct issue in the ### Fixed Issues section above
  • I wrote clear testing steps that cover the changes made in this PR
    • I added steps for local testing in the Tests section
    • I added steps for the expected offline behavior in the Offline steps section
    • I added steps for Staging and/or Production testing in the QA steps section
    • I added steps to cover failure scenarios (i.e. verify an input displays the correct error message if the entered data is not correct)
    • I turned off my network connection and tested it while offline to ensure it matches the expected behavior (i.e. verify the default avatar icon is displayed if app is offline)
    • I tested this PR with a High Traffic account against the staging or production API to ensure there are no regressions (e.g. long loading states that impact usability).
  • I included screenshots or videos for tests on all platforms
  • I ran the tests on all platforms & verified they passed on:
    • Android: Native
    • Android: mWeb Chrome
    • iOS: Native
    • iOS: mWeb Safari
    • MacOS: Chrome / Safari
  • I verified there are no console errors (if there's a console error not related to the PR, report it or open an issue for it to be fixed)
  • I followed proper code patterns (see Reviewing the code)
    • I verified that any callback methods that were added or modified are named for what the method does and never what callback they handle (i.e. toggleReport and not onIconClick)
    • I verified that comments were added to code that is not self explanatory
    • I verified that any new or modified comments were clear, correct English, and explained "why" the code was doing something instead of only explaining "what" the code was doing.
    • I verified any copy / text shown in the product is localized by adding it to src/languages/* files and using the translation method
      • If any non-english text was added/modified, I used JaimeGPT to get English > Spanish translation. I then posted it in #expensify-open-source and it was approved by an internal Expensify engineer. Link to Slack message:
    • I verified all numbers, amounts, dates and phone numbers shown in the product are using the localization methods
    • I verified any copy / text that was added to the app is grammatically correct in English. It adheres to proper capitalization guidelines (note: only the first word of header/labels should be capitalized), and is either coming verbatim from figma or has been approved by marketing (in order to get marketing approval, ask the Bug Zero team member to add the Waiting for copy label to the issue)
    • I verified proper file naming conventions were followed for any new files or renamed files. All non-platform specific files are named after what they export and are not named "index.js". All platform-specific files are named for the platform the code supports as outlined in the README.
    • I verified the JSDocs style guidelines (in STYLE.md) were followed
  • If a new code pattern is added I verified it was agreed to be used by multiple Expensify engineers
  • I followed the guidelines as stated in the Review Guidelines
  • I tested other components that can be impacted by my changes (i.e. if the PR modifies a shared library or component like Avatar, I verified the components using Avatar are working as expected)
  • I verified all code is DRY (the PR doesn't include any logic written more than once, with the exception of tests)
  • I verified any variables that can be defined as constants (ie. in CONST.ts or at the top of the file that uses the constant) are defined as such
  • I verified that if a function's arguments changed that all usages have also been updated correctly
  • If any new file was added I verified that:
    • The file has a description of what it does and/or why is needed at the top of the file if the code is not self explanatory
  • If a new CSS style is added I verified that:
    • A similar style doesn't already exist
    • The style can't be created with an existing StyleUtils function (i.e. StyleUtils.getBackgroundAndBorderStyle(theme.componentBG))
  • If new assets were added or existing ones were modified, I verified that:
    • The assets are optimized and compressed (for SVG files, run npm run compress-svg)
    • The assets load correctly across all supported platforms.
  • If the PR modifies code that runs when editing or sending messages, I tested and verified there is no unexpected behavior for all supported markdown - URLs, single line code, code blocks, quotes, headings, bold, strikethrough, and italic.
  • If the PR modifies a generic component, I tested and verified that those changes do not break usages of that component in the rest of the App (i.e. if a shared library or component like Avatar is modified, I verified that Avatar is working as expected in all cases)
  • If the PR modifies a component related to any of the existing Storybook stories, I tested and verified all stories for that component are still working as expected.
  • If the PR modifies a component or page that can be accessed by a direct deeplink, I verified that the code functions as expected when the deeplink is used - from a logged in and logged out account.
  • If the PR modifies the UI (e.g. new buttons, new UI components, changing the padding/spacing/sizing, moving components, etc) or modifies the form input styles:
    • I verified that all the inputs inside a form are aligned with each other.
    • I added Design label and/or tagged @Expensify/design so the design team can review the changes.
  • If a new page is added, I verified it's using the ScrollView component to make it scrollable when more elements are added to the page.
  • I added unit tests for any new feature or bug fix in this PR to help automatically prevent regressions in this user flow.
  • If the main branch was merged into this PR after a review, I tested again and verified the outcome was still expected according to the Test steps.

Screenshots/Videos

Android: Native
Android: mWeb Chrome
iOS: Native
iOS: mWeb Safari
MacOS: Chrome / Safari

TMisiukiewicz and others added 30 commits April 22, 2026 13:25
`useAutoFocusInput` (newly used in IOURequestEditReportCommon) calls
`useNavigation()` internally, which requires a NavigationContainer
ancestor. Wrap the test render in one so the hook resolves.
fix: Mark as unread doesn’t work with IOU report
[Payment due @daledah] [No QA] Fix React Compiler compliance in WorkspaceCompanyCardDetailsPage
…-onyx-connect-policy-tags-in-transaction

Remove `Onyx.connect()` usage for `ONYXKEYS.COLLECTION.POLICY_TAGS` from `changeTransactionsReport()` in `src/libs/actions/Transaction.ts`
feat: add bulk duplicate report action to Reports search page
…olumns

Hide empty custom field columns in workspace members list
…not-here-background

Fix "Not here" page opening in background for Business BA payments in offline mode
…ember-role-error

[cp staging] Revert "fix: show inline member row error when workspace role update fails"
…sFailure in IOURequestStepOdometerImage/index.tsx
…sFailure in TransactionReceiptModalContent.tsx
…improve-IOURequestStepMerchant-marchant-onyx-update

Limit re-renders after a merchant change while on the Search page
…x/workspace-member-role-error

Revert "Revert "fix: show inline member row error when workspace role update fails""
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github-actions Bot commented Apr 25, 2026

A preview of your ExpensifyHelp changes have been deployed to https://92ba7d31.helpdot.pages.dev ⚡️

Updated articles:

@OSBotify
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🦜 Polyglot Parrot! 🦜

Squawk! Looks like you added some shiny new English strings. Allow me to parrot them back to you in other tongues:

The diff is too large to include in this comment (211KB), so I've created a gist for you:

📋 View the translation diff here 📋

Note

You can apply these changes to your branch by copying the patch to your clipboard, then running pbpaste | git apply, or directly by running gh gist view --raw c275ad588d0df091962c451c66026837 | git apply 😉

View workflow run

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codecov Bot commented Apr 25, 2026

Codecov Report

❌ Looks like you've decreased code coverage for some files. Please write tests to increase, or at least maintain, the existing level of code coverage. See our documentation here for how to interpret this table.

Files with missing lines Coverage Δ
src/App.tsx 100.00% <100.00%> (ø)
src/CONST/LOCALES.ts 100.00% <ø> (ø)
src/CONST/index.ts 92.30% <ø> (ø)
src/Expensify.tsx 87.38% <ø> (-0.34%) ⬇️
src/ONYXKEYS.ts 100.00% <ø> (ø)
src/SCREENS.ts 100.00% <ø> (ø)
src/SplashScreenStateContext.tsx 93.33% <ø> (ø)
...nents/ActionSheetAwareScrollView/index.android.tsx 0.00% <ø> (ø)
...omponents/ActionSheetAwareScrollView/index.ios.tsx 0.00% <ø> (ø)
...rc/components/ActionSheetAwareScrollView/index.tsx 0.00% <ø> (ø)
... and 99 more
... and 623 files with indirect coverage changes

@github-actions github-actions Bot changed the title Merge main [No QA] Merge main Apr 25, 2026
Comment on lines +31 to +36
**On Web:**
1. Click **Settings > Account**
2. Click **Profile**
1. Click **Settings > Account**.
2. Click **Profile**.
3. Scroll to the bottom of the page and click **Close Account**.
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Structure issue: The web steps contain duplicate lines. Lines 32-33 (without periods) and lines 34-35 (with periods) appear to be duplicates of each other. Remove one set — keep only the properly punctuated version (lines 34-35).

Suggested change
**On Web:**
1. Click **Settings > Account**
2. Click **Profile**
1. Click **Settings > Account**.
2. Click **Profile**.
3. Scroll to the bottom of the page and click **Close Account**.
**On Web:**
1. Click **Settings > Account**.
2. Click **Profile**.
3. Scroll to the bottom of the page and click **Close Account**.

Comment on lines +38 to +42
**Mobile:**
1. Tap the **Menu (≡)** at the top left.
2. Tap **Settings**.
1. Tap the hamburger menu in the top-left corner.
4. Confirm the closure using your phone or email.
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Structure issue / Naming violation: The mobile steps are broken — lines 39-40 are leftover old content and lines 41-42 are incomplete new content. The steps should be a single coherent sequence. Also, per HELPSITE_NAMING_CONVENTIONS.md (Hamburger Menu Rule), the hamburger menu reference must use the exact phrase: "Tap the hamburger menu in the top-left corner, then select [Tab name]." The current line 41 is missing the tab to select, and line 42 skips directly to confirming closure without explaining how to navigate to the close account option.

Suggested change
**Mobile:**
1. Tap the **Menu (≡)** at the top left.
2. Tap **Settings**.
1. Tap the hamburger menu in the top-left corner.
4. Confirm the closure using your phone or email.
**Mobile:**
1. Tap the hamburger menu in the top-left corner, then select **Settings**.
2. Tap **Profile**.
3. Scroll to the bottom and tap **Close Account**.
4. Confirm the closure using your phone or email.

Comment on lines +75 to +76
This error occurs when you are only remaining admin on a domain. To proceed with closing your account, you must first add another domain admin, or reset the domain.
This error occurs when you are the only remaining admin on a domain. To proceed with closing your account, you must first add another domain admin, or reset the domain.
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Structure issue: Lines 75 and 76 are duplicate sentences with only a minor wording difference ("only remaining" vs. "the only remaining"). Remove one of them.

Suggested change
This error occurs when you are only remaining admin on a domain. To proceed with closing your account, you must first add another domain admin, or reset the domain.
This error occurs when you are the only remaining admin on a domain. To proceed with closing your account, you must first add another domain admin, or reset the domain.
This error occurs when you are the only remaining admin on a domain. To proceed with closing your account, you must first add another domain admin, or reset the domain.


## Why do I see the message "Expensify Card bank account owner" when closing my account?

This error occurs when you are the owner of the bank account that your company uses to settle the Expensify Card. To proceed with closing your account, [message Concierge](https://new.expensify.com/concierge).
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Cross-linking violation: Per HELP_AUTHORING_GUIDELINES.md Section 7, use relative links only. Do not use full URLs. Replace https://new.expensify.com/concierge with a relative link or descriptive text.

Suggested change
This error occurs when you are the owner of the bank account that your company uses to settle the Expensify Card. To proceed with closing your account, [message Concierge](https://new.expensify.com/concierge).
This error occurs when you are the owner of the bank account that your company uses to settle the Expensify Card. To proceed with closing your account, message Concierge directly from within the Expensify app.

Comment on lines +26 to +27
3. Enter a display name and configure the currency, reimbursable state, and amount sign direction.
3. Enter a display name and configure the currency, reimbursable state, and amount sign direction.
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Structure issue: Steps 3 appears twice (lines 26-27) — one with extra leading whitespace and one without. Remove the duplicate and fix the step numbering (step 4 is missing, step 5 should be 4, step 6 should be 5).

Suggested change
3. Enter a display name and configure the currency, reimbursable state, and amount sign direction.
3. Enter a display name and configure the currency, reimbursable state, and amount sign direction.
3. Enter a display name and configure the currency, reimbursable state, and amount sign direction.
4. Map your spreadsheet columns to the required fields (**Date**, **Merchant**, **Amount**).
5. Click **Import**.


## How to import personal card transactions from a spreadsheet

1. In the navigation tabs (on the left on web, on the bottom on mobile) select **Wallet**.
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Naming violation: Per HELPSITE_NAMING_CONVENTIONS.md, navigation instructions should reference the exact path. The Wallet is accessed via Account > Wallet, not directly from the navigation tabs. Other articles in this PR (e.g., Connect-Personal-Cards.md) correctly use "Account > Wallet".

Suggested change
1. In the navigation tabs (on the left on web, on the bottom on mobile) select **Wallet**.
1. In the navigation tabs (on the left on web, on the bottom on mobile) select **Account > Wallet**.

You can ask Concierge for help from anywhere in Expensify:

- **Web:** Click the chat icon in the lower-right corner
- **Account:** Go to **Account** > **Help** and select **Concierge**.
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Naming/style violation: The bullet label "Account:" is unclear as a navigation context. The other bullets use platform labels (Web, Mobile). Consider using a platform-consistent label like "Web (Account menu):" or merging this into the Web bullet, since Account > Help is accessed from the web/mobile navigation tabs.

Comment on lines +21 to +27
1. From the navigation tabs (on the left on web, and at the bottom on mobile), select **Workspaces**
2. Choose the workspace you want to connect to
3. Click **More features** in the left-hand menu
4. In the **Integrate** section, toggle on **Accounting**
5. Click **Accounting** in the left-hand menu
6. Click **Set up** next to QuickBooks Desktop
7. Select the workspace with the existing QuickBooks Desktop connection you want to reuse
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Step formatting: Per HELP_AUTHORING_GUIDELINES.md Section 5, steps must be clear and aligned with actual UI flow. These numbered steps are missing periods at the end of each line. This is inconsistent with other articles in this PR that include periods after each step.

Suggested change
1. From the navigation tabs (on the left on web, and at the bottom on mobile), select **Workspaces**
2. Choose the workspace you want to connect to
3. Click **More features** in the left-hand menu
4. In the **Integrate** section, toggle on **Accounting**
5. Click **Accounting** in the left-hand menu
6. Click **Set up** next to QuickBooks Desktop
7. Select the workspace with the existing QuickBooks Desktop connection you want to reuse
1. From the navigation tabs (on the left on web, and at the bottom on mobile), select **Workspaces**.
2. Choose the workspace you want to connect to.
3. Click **More features** in the left-hand menu.
4. In the **Integrate** section, toggle on **Accounting**.
5. Click **Accounting** in the left-hand menu.
6. Click **Set up** next to QuickBooks Desktop.
7. Select the workspace with the existing QuickBooks Desktop connection you want to reuse.


---

# How to freeze or unfreeze your Expensify Card
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Heading rule violation: Per HELP_AUTHORING_GUIDELINES.md Section 4, each article must have exactly one # heading (the article title) plus an optional # FAQ. All other content sections must use ##. This # heading should be demoted to ##.

Note: This issue also affects the pre-existing headings in this file (e.g., # Activate your Expensify Card, # View Your Smart Limit, etc.), but since those are not part of this PR's changes, this comment applies only to the newly added section.

Suggested change
# How to freeze or unfreeze your Expensify Card
## How to freeze or unfreeze your Expensify Card

- Keeps your card number, CVV, and expiration date intact
- Can be reversed at any time

## To freeze or unfreeze your card
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Heading rule violation: Per HELP_AUTHORING_GUIDELINES.md Section 2 and Section 9, every ## heading must start with an action verb or question word (How, What, Where, Who, Why, When). "To freeze or unfreeze your card" is not task-based. Consider rephrasing.

Suggested change
## To freeze or unfreeze your card
## How to freeze or unfreeze your Expensify Card


---

# How to freeze or unfreeze an Expensify Card
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Heading rule violation: Per HELP_AUTHORING_GUIDELINES.md Section 4, each article must have exactly one # heading (the article title) plus an optional # FAQ. All other content sections must use ##. This newly added # heading should be ##.

Suggested change
# How to freeze or unfreeze an Expensify Card
## How to freeze or unfreeze an Expensify Card

---

# What the Reports tab is used for
# What the Spend tab is used for
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Heading rule violation: Per HELP_AUTHORING_GUIDELINES.md Section 4, each article must have exactly one # heading (the article title) plus an optional # FAQ. This changed # heading (and similarly, other # headings on lines 16, 33, 43, 68, 87, 112, 123 in this file) should all be demoted to ##.

Suggested change
# What the Spend tab is used for
## What the Spend tab is used for


### Web
1. Click **Reports** > **Expenses**.
1. Click **Spend** > **Expenses**.
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Step formatting: Per HELP_AUTHORING_GUIDELINES.md Section 5, steps must be sequential and clear. Step 1 says Click **Spend** > **Expenses** but Spend is a navigation tab, not nested under another element. Consider clarifying the navigation path, e.g.: "Go to Spend, then select Expenses." or "In the Spend tab, click Expenses."

@@ -111,10 +111,10 @@ Learn how Concierge supports you in Expensify.
Step-by-step instructions for creating and submitting expenses.
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Cross-linking violation: Per HELP_AUTHORING_GUIDELINES.md Section 7, use relative links only and avoid full URLs. The link on line 112 uses a full URL (https://help.expensify.com/articles/...). Use a relative link instead.

Suggested change
Step-by-step instructions for creating and submitting expenses.
Step-by-step instructions for creating and submitting expenses.
👉 [Create an Expense](/articles/new-expensify/reports-and-expenses/Create-an-Expense)

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HelpDot Documentation Review

Overall Assessment

This large PR touches 60+ documentation files with: (1) a UI rename from Reports to Spend across many articles, (2) new articles for SmartScan troubleshooting, Close Account, Connect Personal Cards, Import Personal Card Transactions, Duplicate a Report, Accounting Search Shortcuts, and Use Search Shortcuts, (3) rewrites of banking/wallet articles, (4) removal of "green" from the + button, (5) cleanup of div wrappers and full-URL-to-relative-link conversions. Overall quality is strong.

Scores Summary

  • Readability: 8/10 - Clear and scannable. Deducted for duplicate/conflicting lines in Close-Your-Expensify-Account.md (Classic), a duplicated heading in NE SmartScan, formatting errors in Reimbursement-Failure-Reasons.md, and a duplicate step in Import-Personal-Card-Transactions.md.
  • AI Readiness: 8/10 - New articles have strong YAML metadata with internalScope. Good task-based headings. Deducted for heading hierarchy violations (multiple top-level headings) in Cardholder-Settings-and-Features.md and Set-Up-and-Manage-the-Expensify-Card.md.
  • Style Compliance: 8/10 - UI terminology mostly accurate. Reports-to-Spend rename applied consistently. Deducted for inline links inside numbered steps, a broken link in NE Close Account, and a typo in Track-Taxes.md.

Key Issues to Address

  1. Close-Your-Expensify-Account.md (Classic) has duplicate/conflicting step sequences -- old and new steps coexist (e.g., two sets of steps 1-2 for Web, mixed Mobile steps). Also has a duplicate FAQ line.

  2. Close-Your-Expensify-Account.md (New Expensify) has a broken link: (a/rticles/new-expensify/...) should be (/articles/new-expensify/...). Also has an extra closing parenthesis in a link.

  3. Troubleshoot-SmartScan-Issues.md (NE) has the heading "How to take better receipt photos for SmartScan" appearing twice with apparent content truncation between them.

  4. Import-Personal-Card-Transactions-From-a-Spreadsheet.md has step 3 duplicated (once indented, once not) and numbering jumps from 3 to 5.

  5. Reimbursement-Failure-Reasons.md has "1.In the navigation tabs" -- missing space after number.

  6. Track-Taxes.md introduces a typo: "licking Export To" should be "clicking."

  7. Heading hierarchy: Cardholder-Settings-and-Features.md and Set-Up-and-Manage-the-Expensify-Card.md add top-level "How to freeze or unfreeze..." section headings. Per governance, only one top-level heading (the title) plus FAQ are permitted; these should be second-level headings.

Positive Aspects

  • Reports-to-Spend rename applied thoroughly and consistently across dozens of files.
  • New articles follow governance structure well: proper YAML with internalScope, task-based headings, "How to" sections, FAQ sections.
  • Removal of div wrappers and conversion to relative links is a welcome cleanup.
  • The "green" removal from the + button correctly matches UI text per naming conventions.
  • Banking articles (Connect, Share, Unshare, Validate, Unlock) are significantly improved with clearer navigation instructions.
  • New FAQ entries are well-written and address real user questions.

Recommendations

  1. Fix duplicate/conflicting steps in Close-Your-Expensify-Account.md (Classic).
  2. Fix broken link (a/rticles) and extra parenthesis in Close-Your-Expensify-Account.md (NE).
  3. Remove duplicate heading in NE SmartScan article.
  4. Fix duplicate step 3 and numbering in Import-Personal-Card-Transactions.md.
  5. Fix missing space in Reimbursement-Failure-Reasons.md.
  6. Fix typo in Track-Taxes.md ("licking" to "clicking").
  7. Demote top-level headings to second-level for freeze/unfreeze sections in Cardholder and Set-Up-and-Manage articles.

Files Reviewed

  • docs/Hidden/UK-and-EU-Expensify-Card.md - Cleanup, country list update - OK
  • docs/articles/expensify-classic/expenses/Troubleshoot-SmartScan-Issues.md - NEW, good structure
  • docs/articles/expensify-classic/settings/Avoiding-common-scams.md - Improved headings, internalScope - OK
  • docs/articles/expensify-classic/settings/Close-Your-Expensify-Account.md - NEW, has duplicate steps to fix
  • docs/articles/new-expensify/connect-credit-cards/Connect-Personal-Cards.md - NEW, good structure
  • docs/articles/new-expensify/connect-credit-cards/Import-Personal-Card-Transactions-From-a-Spreadsheet.md - NEW, duplicate step issue
  • docs/articles/new-expensify/connect-credit-cards/Manage-Personal-Cards.md - Rewritten, good
  • docs/articles/new-expensify/connections/quickbooks-desktop/Connect-to-QuickBooks-Desktop.md - Added reuse flow
  • docs/articles/new-expensify/expensify-card/Cardholder-Settings-and-Features.md - Freeze/unfreeze added, heading issue
  • docs/articles/new-expensify/expensify-card/Set-Up-and-Manage-the-Expensify-Card.md - Admin freeze added, heading issue
  • docs/articles/new-expensify/getting-started/Expensify-Home-Overview.md - Getting started section added - OK
  • docs/articles/new-expensify/settings/Close-Your-Expensify-Account.md - NEW, broken link to fix
  • docs/articles/new-expensify/reports-and-expenses/ - Multiple files with Reports-to-Spend rename - OK
  • docs/articles/new-expensify/wallet-and-payments/ - Major rewrites, well-structured
  • docs/articles/travel/ - Green + button cleanup across all travel articles - OK
  • 20+ additional files with Reports-to-Spend rename applied consistently

Review based on HelpDot governance files (HELPSITE_NAMING_CONVENTIONS.md, HELP_AUTHORING_GUIDELINES.md, TEMPLATE.md).


Understand how reports are organized and managed.
👉 [Getting Started with the Reports Page](https://help.expensify.com/articles/new-expensify/reports-and-expenses/Getting-Started-with-the-Reports-Page)
👉 [Getting Started with the Spend page](https://help.expensify.com/articles/new-expensify/reports-and-expenses/Getting-Started-with-the-Reports-Page)
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Cross-linking violation / Potential broken link: Per HELP_AUTHORING_GUIDELINES.md Section 7, use relative links only (this uses a full URL). Additionally, the display text says "Getting Started with the Spend page" but the link target is Getting-Started-with-the-Reports-Page. If the page was renamed to match the "Reports to Spend" rename in this PR, the link filename should also be updated. Otherwise the anchor text and link target are mismatched.

internalScope: Audience is all Expensify members. Covers identifying and responding to scams involving Magic Codes. Does not cover account recovery or dispute workflows.
---
<div id="expensify-classic" markdown="1">

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Heading rule violation: Per HELP_AUTHORING_GUIDELINES.md Section 2, all headings (including the # title) must be task-based -- they should describe what the user will do or learn, starting with an action verb or question word. "Avoiding common scams" is a gerund phrase, not a task-based heading. Consider rephrasing to something like: # How to avoid common scams in Expensify

---
title: Connect a personal card
description: Learn how to connect a new personal credit card to your Expensify account to automatically import transactions.
keywords: [New Expensify, personal cards, connect card, Wallet, Plaid, bank connection, card import, credit card, New Expensify, oAuth, add card]
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Metadata issue: The keyword "New Expensify" appears twice in the keywords list. Remove the duplicate.

Suggested change
keywords: [New Expensify, personal cards, connect card, Wallet, Plaid, bank connection, card import, credit card, New Expensify, oAuth, add card]
keywords: [New Expensify, personal cards, connect card, Wallet, Plaid, bank connection, card import, credit card, oAuth, add card]


SmartScan reads receipt images and automatically fills in expense details like the amount, date, and merchant. If SmartScan fails, gets stuck, or scans incorrectly, use this guide to identify the cause and fix the issue.

[Learn how to SmartScan a receipt](/articles/expensify-classic/expenses/Add-an-expense#add-an-expense-with-smartscan).
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Cross-linking violation: Per HELP_AUTHORING_GUIDELINES.md Section 7, do not place links inside numbered step instructions or interrupt procedural flow with inline links. While this link is in the intro (not inside steps), it uses a fragment anchor (#add-an-expense-with-smartscan) -- verify this anchor exists on the target page. Also, there is a trailing space before the period on this line.


---

## Why SmartScan fails to complete a scan
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Heading rule: Per HELP_AUTHORING_GUIDELINES.md Section 2, headings should start with an action verb or question word. "Why SmartScan fails to complete a scan" starts with "Why" which is an allowed question word -- this is fine. However, it reads as a noun-phrase explanation rather than something a user would search. Consider: ## Why does SmartScan fail to complete a scan to make it more natural as a search query.

title: Using Your Expensify Card in New Expensify
description: Learn how to activate, use, and manage your physical and virtual Expensify Card, including Smart Limits, notifications, and troubleshooting.
keywords: [New Expensify, Expensify Card, Smart Limit, activate card, virtual card, card notifications, card declined, eReceipts]
keywords: [New Expensify, Expensify Card, Smart Limit, activate card, virtual card, card notifications, card declined, eReceipts, freeze card, unfreeze card]
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Metadata violation: Per HELP_AUTHORING_GUIDELINES.md Section 3 and TEMPLATE.md, every article must include an internalScope field in YAML frontmatter. This article is missing internalScope. Since the keywords line (line 4) is being modified in this PR (adding "freeze card, unfreeze card"), please also add the required internalScope field.

Example:

internalScope: Audience is all Expensify cardholders. Covers activating, using, and managing the Expensify Card including Smart Limits, notifications, freezing, and troubleshooting. Does not cover admin-level card setup or reconciliation.


- **Web:** Use the navigation tabs on the left to access **Inbox**, **Reports**, or **Account**.
- **Mobile:** Use the navigation tabs on the bottom to access **Inbox**, **Reports**, or **Account**.
- **Web:** Use the navigation tabs on the left to access **Inbox**, **Spend**, or **Account**.
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Navigation instruction: Per HELPSITE_NAMING_CONVENTIONS.md, when web and mobile navigation are structurally the same, use a unified sentence rather than duplicating. Since both web and mobile access the same tabs (just in different locations), consider consolidating:

Use the navigation tabs (on the left on web, on the bottom on mobile) to access **Inbox**, **Spend**, or **Account**.

This avoids repeating the same instruction twice.

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