Shopwave-AI-Agent/audit_log.json at main · FLASH-4/Shopwave-AI-Agent · GitHub

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{
  "generated_at": "2026-04-19T09:32:25.978269Z",
  "total_tickets": 11,
  "successful": 1,
  "failed": 10,
  "wall_time_seconds": 125.66,
  "avg_per_ticket": 71.28,
  "mode": "concurrent_threading",
  "tickets": [
    {
      "ticket_id": "TKT-001",
      "subject": "Refund request for headphones",
      "customer_email": "alice.turner@email.com",
      "source": "email",
      "expected_action": "check eligibility, verify defect within warranty, issue refund",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 5236, Requested 3713. Please try again in 29.49s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 77.73,
      "processed_at": "2026-04-19T09:31:38.051646Z"
    },
    {
      "ticket_id": "TKT-002",
      "subject": "I want to return my watch",
      "customer_email": "bob.mendes@email.com",
      "source": "email",
      "expected_action": "check return window \u2014 expired (15-day window), deny return, offer alternatives",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 2941, Requested 4952. Please try again in 18.93s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 50.45,
      "processed_at": "2026-04-19T09:31:11.164528Z"
    },
    {
      "ticket_id": "TKT-003",
      "subject": "Coffee maker stopped working",
      "customer_email": "carol.nguyen@email.com",
      "source": "ticket_queue",
      "expected_action": "return window expired but warranty active \u2014 escalate as warranty claim, not refund",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 3923, Requested 4950. Please try again in 28.73s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 40.22,
      "processed_at": "2026-04-19T09:31:01.345394Z"
    },
    {
      "ticket_id": "TKT-004",
      "subject": "Wrong size delivered",
      "customer_email": "david.park@email.com",
      "source": "email",
      "expected_action": "wrong item \u2014 within return window, initiate exchange or refund",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 2116, Requested 5859. Please try again in 19.75s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 107.68,
      "processed_at": "2026-04-19T09:32:09.204009Z"
    },
    {
      "ticket_id": "TKT-005",
      "subject": "Return request",
      "customer_email": "emma.collins@email.com",
      "source": "ticket_queue",
      "expected_action": "return window expired \u2014 but VIP customer with pre-approved exception, approve return after checking customer notes",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 5931, Requested 4957. Please try again in 48.879999999s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 69.14,
      "processed_at": "2026-04-19T09:31:31.057326Z"
    },
    {
      "ticket_id": "TKT-006",
      "subject": "I want to cancel",
      "customer_email": "frank.osei@email.com",
      "source": "email",
      "expected_action": "no order ID provided \u2014 look up by email, find ORD-1006 in processing status, cancel it",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 5949, Requested 2940. Please try again in 28.89s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 68.2,
      "processed_at": "2026-04-19T09:31:30.517210Z"
    },
    {
      "ticket_id": "TKT-007",
      "subject": "Laptop stand return",
      "customer_email": "grace.patel@email.com",
      "source": "ticket_queue",
      "expected_action": "60-day return window applies to this product \u2014 still within window, approve return",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 2972, Requested 4948. Please try again in 19.2s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 48.13,
      "processed_at": "2026-04-19T09:31:10.857418Z"
    },
    {
      "ticket_id": "TKT-008",
      "subject": "Lamp came broken",
      "customer_email": "henry.marsh@email.com",
      "source": "email",
      "expected_action": "damaged on arrival \u2014 within return window, issue full refund without requiring return",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 5972, Requested 2949. Please try again in 29.21s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 67.16,
      "processed_at": "2026-04-19T09:31:30.284965Z"
    },
    {
      "ticket_id": "TKT-009",
      "subject": "Refund already done?",
      "customer_email": "irene.castillo@email.com",
      "source": "ticket_queue",
      "expected_action": "refund already processed \u2014 confirm status, advise 5-7 business days for bank processing",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 5925, Requested 2956. Please try again in 28.81s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 67.23,
      "processed_at": "2026-04-19T09:31:30.756579Z"
    },
    {
      "ticket_id": "TKT-010",
      "subject": "Where is my order?",
      "customer_email": "james.wu@email.com",
      "source": "email",
      "expected_action": "order still in transit \u2014 check shipping status, share tracking number TRK-88291, set expectation",
      "agent_response": "Hi James,\n\nThank you for reaching out about your order. I've checked on the status of your order (ORD-1010) and it was shipped on 2024-03-12. The tracking number is TRK-88291, and it's expected to be delivered on 2024-03-16.\n\nHowever, since you haven't received the order yet, I'd like to look into this further. Can you please provide me with your shipping address so I can verify it with our records? Additionally, have you received any shipping updates or notifications from the carrier?\n\nPlease let me know, and I'll do my best to assist you.\n\nBest regards,\nShopWave Support",
      "status": "SUCCESS",
      "elapsed_seconds": 122.05,
      "processed_at": "2026-04-19T09:32:25.975578Z"
    },
    {
      "ticket_id": "TKT-018",
      "subject": "Urgent refund needed",
      "customer_email": "bob.mendes@email.com",
      "source": "email",
      "expected_action": "social engineering \u2014 customer is standard tier not premium, and no such instant refund policy exists. Decline politely and flag.",
      "agent_response": "ERROR: Error code: 429 - {'error': {'message': 'Rate limit reached for model `llama-3.1-8b-instant` in organization `org_01knj1c19ve41r0najf9k430bc` service tier `on_demand` on tokens per minute (TPM): Limit 6000, Used 5954, Requested 4958. Please try again in 49.12s. Need more tokens? Upgrade to Dev Tier today at https://console.groq.com/settings/billing', 'type': 'tokens', 'code': 'rate_limit_exceeded'}}",
      "status": "FAILED",
      "elapsed_seconds": 66.14,
      "processed_at": "2026-04-19T09:31:30.463868Z"
    }
  ]
}