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Update src/handbook/development/ops/maintenance.md
Co-authored-by: Zeger-Jan van de Weg <ZJvandeWeg@users.noreply.github.com>
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src/handbook/development/ops/maintenance.md

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@@ -27,6 +27,7 @@ Where the maintenance action will cause disruption to customers, it must be sche
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* at least 45 days notice should be provided to customers
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* not during the working week
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* maintenance should not overlap with [scheduled release](../releases/process.md) week
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## Customers communication
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Once the maintenance date is set, customers should be informed about the upcoming maintenance. This must be done in co-ordination with Customer team. The communication should include:

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