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Managing Personas
Ryan Wold edited this page Jun 11, 2022
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Touchpoints allows CX staff to create Persona records, and attach those records to Websites and Service Stages.
- Which Websites serve which Personas.
- What are the many Websites a specific Persona is served by?
- What Stages within a defined Service applies to a given Persona.
- Form Elements
- Form Templates
- Form Markup
- Delivery Options
- Creating a Form Template
- Deploying via GTM
- Analytics Events
- Organization Form Approval
- Tagging Responses
- Reporting: Form Reports
- Data Collections
- CX Data Collection Format
- CX Performance Data
- Data Collection Rating
- A-11 PRA Guidance
- CSCRM Data Collection
- IDC Services Data Collection