SUMMARY.md

Table of contents

Introduction

• Understand How to Use the Playbook
• Learn About GovStack
• Get an Overview on the Implementation Process

Strategy & Management

• Establish Strategic Direction
  • Maturity Assessment
  • Digital Strategy
  • Scaling Strategy
• Design a Government Architecture
• Build a Digital Public Infrastructure (DPI)
  • Cross-Border DPI in the East African Community (EAC)
• Establish Interoperability
• Strengthen Transformation Capabilities
  • Change Management
    • Approach
    • Models
    • In Practice
    • Skills & Competences
  • Capacity Building
    • Framework
    • Journey
    • Digital Skills
    • Capacity Assessment
    • Academic Support
    • Artefacts (rework in progress)
  • Digital Team Composition
    • User Profiles Taxonomy

Implementation

• Catalogue Services
• Prioritize Services
• Design Service
  • 1 Understanding the Current Service (As-Is)
    • 1.1 Understand the Context and System
    • 1.2 Explore User Needs and Identify Problems
    • 1.3 Find a vision
  • 2 Designing the Future Service (To-Be)
    • 2.1 Define the Vision and Future Experience
    • 2.2 Ideate Concepts and Develop Hypotheses
    • 2.3 Establish the Domain Foundations
    • 2.4 Define the To-Be Service and Blueprint the Experience
  • 3 Testing and Validating the Service
    • 3.1 Develop Prototypes
    • 3.2 Conduct Early Usability and Inclusive Testing
  • 4 Analyze Requirements (Continue with Architecture Design)
  • Ensuring Inclusion and Accessibility When Designing E-Government Services
  • Design Principles
• Design Architecture
  • Architecture Design Overview
  • 4 Analyze Requirements
  • 5 Start with the System Context
  • 5-A System Landscape
  • 5-A.1 Update System Landscape
  • 5-B System Architecture
  • 5-B.1 - Create Data Model & REST API
  • 5-B.2 Create Container Diagram
  • 5-B.3 Create Component Diagram
  • 5-B.4 Decide Technology Stack
  • 5-B.5 Create Developer Guidelines
  • Architecture Best Practices & Patterns
• Procure and Launch Services
  • Procure Software & Services
    • 1. Adapt GovSpecs to Local Needs
    • 2. Collect Market Insights
    • 3. Evaluate Software & Service Providers
  • Software Development Cycle
  • Launching the Service

Annex

• Service Design
• User journeys
• Service blueprint
• Wireframes
• Contributors
• Version history