Illustrator doesn't open after install

[aha999]

I did the default location install for the Illustrator, and after install, the program doesn't open.

Not sure what is causing it, do you have a Wiki with troubleshooting instructions available or a chat group on Matrix/Telegram/Discord?

OS: EndeavourOS Linux (Arch based)

[MiMillieuh]

Can you please provide your Wine version, CPU, GPU, Logs, Driver versions.

[aha999]

Wine-7.22 (just installed),
Operating System: EndeavourOS
KDE Plasma Version: 5.26.4 KDE Frameworks Version: 5.101.0 Qt Version: 5.15.7
Kernel Version: 6.1.2-arch1-1 (64-bit)
Graphics Platform: X11
Processors: 8 × Intel® Core™ i5-8250U CPU @ 1.60GHz
Memory: 15,4 GiB of RAM
Graphics Processor: Mesa Intel® UHD Graphics 620
Manufacturer: LENOVO Thinkpad T480

Maybe I have missing packages that I'm unable to identify

[aha999]

)

[MiMillieuh]

tar should be shiped with your distro.
wget is wget on almost evey distro
curl is curl on almost evey distro

Vulkan means that you need to be able to run it with your GPU and have it installed
R/W means that you need to install it where you have permission to do so.

Also someone else had an issue with an Intel GPU so it might be something related.

[aha999]

I installed it to the default location, installed Mesa, Vulkan, RW seems to be ok, so I'm not sure.

[MiMillieuh]

Could you try to install it by defining the install path ?

[aha999]

It works!! The problem was in the default install folder.

I deleted the installation and installed the Illustrator to the custom folder in /home/thinkpad/Storage/Illustrator/Adobe-Illustrator-2021/ and it simply opened after install.

[MiMillieuh]

It works!! The problem was in the default install folder.

I deleted the installation and installed the Illustrator to the custom folder in /home/thinkpad/Storage/Illustrator/Adobe-Illustrator-2021/ and it simply opened after install.

Glad it worked,

I'll just reopen the issue so I know that I have to fix the default install path.

[supersourix]

Hey, I have a similar ? problem. This is not the first time that I install this, but this time it´s giving me trouble.
When I try to open Illustrator after the install, nothing happens. So I typed in the terminal the .desktop command to see what´s going on and here´s the output :

~>>bash -c "/home/user/Adobe/Illustrator//Adobe-Illustrator-2021/drive_c/launcher.sh %F"
002c:fixme:winediag:LdrInitializeThunk wine-staging 7.12 is a testing version containing experimental patches.
002c:fixme:winediag:LdrInitializeThunk Please mention your exact version when filing bug reports on winehq.org.
0104:err:module:import_dll Library MSVCP140_CODECVT_IDS.dll (which is needed by L"C:\Program Files\Adobe Illustrator 2021\Support Files\Contents\Windows\Illustrator.exe") not found
0104:err:module:LdrInitializeThunk Importing dlls for L"C:\Program Files\Adobe Illustrator 2021\Support Files\Contents\Windows\Illustrator.exe" failed, status c0000135

Here´s my hardware and software :
OS: Arch Linux x86_64
Kernel: 6.2.7-arch1-1
Uptime: 3 hours
Packages: 1884 (pacman)
Shell: bash 5.1.16
Resolution: 2560x1440
DE: GNOME 43.3
WM: Mutter
WM Theme: Adwaita
Terminal: kgx
CPU: Intel i7-8700K (12) @ 4.700GHz
GPU: NVIDIA GeForce GTX 1080 Ti
Memory: 7142MiB / 32028MiB

[MiMillieuh]

You should be using the custom wine version not the system one.

[supersourix]

You should be using the custom wine version not the system one.

How can I do so ? I have 0 experience with wine and I can't seem to find the answer. Thank you !

[MiMillieuh]

It should be the default usually.

[tjohnman]

Hey, I have a similar ? problem. This is not the first time that I install this, but this time it´s giving me trouble. When I try to open Illustrator after the install, nothing happens. So I typed in the terminal the .desktop command to see what´s going on and here´s the output :

~>>bash -c "/home/user/Adobe/Illustrator//Adobe-Illustrator-2021/drive_c/launcher.sh %F" 002c:fixme:winediag:LdrInitializeThunk wine-staging 7.12 is a testing version containing experimental patches. 002c:fixme:winediag:LdrInitializeThunk Please mention your exact version when filing bug reports on winehq.org. 0104:err:module:import_dll Library MSVCP140_CODECVT_IDS.dll (which is needed by L"C:\Program Files\Adobe Illustrator 2021\Support Files\Contents\Windows\Illustrator.exe") not found 0104:err:module:LdrInitializeThunk Importing dlls for L"C:\Program Files\Adobe Illustrator 2021\Support Files\Contents\Windows\Illustrator.exe" failed, status c0000135

Here´s my hardware and software : OS: Arch Linux x86_64 Kernel: 6.2.7-arch1-1 Uptime: 3 hours Packages: 1884 (pacman) Shell: bash 5.1.16 Resolution: 2560x1440 DE: GNOME 43.3 WM: Mutter WM Theme: Adwaita Terminal: kgx CPU: Intel i7-8700K (12) @ 4.700GHz GPU: NVIDIA GeForce GTX 1080 Ti Memory: 7142MiB / 32028MiB

I'm having the same issue (using the default installation). Apparently it is missing MSVCP140_CODECVT_IDS.dll.
I tried to download and install it but in the and I gave up when I realized Wayland adds a layer of complexity on the whole problem.