queue_topic_report

# Queue Topic Report
**********
column.0.sharecol=true
column.0.value=<div style="border-color:#e2e2e2; border-style:solid; border-width:1px; background-color:#deebf2; border-radius:5px; margin-top: 3px; padding-left:5px; padding-top:4px; padding-bottom:4px; font-size:13px;"><strong>Queue Topic Name: </strong>
column.0.usewidths=true
column.0.textmode=true
column.0.valueformat=HTML
column.0.width=1
column.0.displayname=Queue Topic
column.1.querysort=name
column.1.link.valuefield=val(objCode)
column.1.link.linkproperty.0.valuefield=ID
column.1.link.linkproperty.0.name=ID
column.1.link.linkproperty.0.valueformat=val
column.1.link.lookup=link.view
column.1.textmode=true
column.1.listsort=HTML(name)
column.1.valueformat=HTML
column.1.sortType=asc
column.1.sortOrder=2
column.1.namekey=name
column.1.valuefield=name
column.1.sharecol=true
column.2.width=1
column.2.value=<strong> Queue Topic ID: </strong>
column.2.textmode=true
column.2.sharecol=true
column.2.valueformat=HTML
column.3.linkedname=direct
column.3.sortOrder=1
column.3.sharecol=true
column.3.valuefield=ID
column.3.querysort=ID
column.3.namekey=ID
column.3.valueformat=HTML
column.3.textmode=true
column.4.value=</div><div style="border-color:#e2e2e2; border-style:solid; border-width:1px; background-color:#f2f1ea; border-radius:5px; margin-top: 3px; padding-left:5px; padding-top:4px; padding-bottom:4px; font-size:12px;"></strong>&nbsp;&nbsp;<strong>Topic Group: </strong>
column.4.sharecol=true
column.4.width=1
column.4.textmode=true
column.4.valueformat=HTML
column.5.querysort=parentTopicGroup:name
column.5.sharecol=true
column.5.textmode=true
column.5.valuefield=parentTopicGroup:name
column.5.namekey=queue.topicgroup
column.5.valueformat=HTML
column.6.width=1
column.6.sharecol=true
column.6.textmode=true
column.6.value=<br>&nbsp;&nbsp;<strong>Default Duration: </strong>
column.6.valueformat=HTML
column.7.valueexpression=IF(ISBLANK({defaultDurationMinutes}),"N/A",CONCAT({defaultDurationMinutes}/60/8," Days"))
column.7.namekey=defaultDurationMinutes
column.7.linkedname=direct
column.7.displayname=Duration
column.7.textmode=true
column.7.sharecol=true
column.7.querysort=defaultDurationMinutes
column.7.valueformat=HTML
column.8.value=<br><strong>&nbsp;&nbsp;Custom Form(s): </strong><br>&nbsp;&nbsp;&bull;
column.8.width=1
column.8.sharecol=true
column.8.valueformat=HTML
column.8.textmode=true
column.9.textmode=true
column.9.listmethod=nested(objectCategories).lists
column.9.valueexpression={category}.{name}
column.9.type=iterate
column.9.valueformat=HTML
column.9.listdelimiter=&nbsp;&nbsp;<br>&nbsp;&nbsp;&bull;&nbsp;
column.10.textmode=true
column.10.value=</div><div style="border-color:#e2e2e2; border-style:solid; border-width:1px; background-color:#deebf2; border-radius:5px; margin-top: 3px; padding-left:5px; padding-top:4px; padding-bottom:4px; font-size:13px;"><strong>Rule Name: </strong>
column.10.valueformat=HTML
column.10.sharecol=true
column.10.displayname=Routing Rule
column.10.width=1
column.11.textmode=true
column.11.valuefield=defaultRoute:name
column.11.linkedname=defaultRoute
column.11.valueformat=HTML
column.11.namekeyargkey.0=defaultRoute
column.11.namekeyargkey.1=name
column.11.querysort=defaultRoute:name
column.11.sharecol=true
column.11.namekey=view.relatedcolumn
column.12.value=</div><div style="border-color:#e2e2e2; border-style:solid; border-width:1px; background-color:#f2f1ea; border-radius:5px; margin-top: 3px; padding-left:5px; padding-top:4px; padding-bottom:4px; font-size:12px;"></strong>&nbsp;&nbsp;<strong>Assigned To Team: </strong>
column.12.sharecol=true
column.12.width=1
column.12.valueformat=HTML
column.12.textmode=true
column.13.sharecol=true
column.13.namekey=view.relatedcolumn
column.13.valuefield=defaultRoute:defaultTeam:name
column.13.linkedname=defaultRoute
column.13.textmode=true
column.13.valueformat=HTML
column.13.querysort=defaultRoute:defaultTeam:name
column.13.namekeyargkey.0=defaultRoute
column.13.namekeyargkey.1=name
column.14.width=1
column.14.sharecol=true
column.14.valueformat=HTML
column.14.value=&nbsp;&nbsp;<strong>Team ID: </strong>
column.14.textmode=true
column.15.querysort=defaultRoute:defaultTeam:ID
column.15.displayname=Route to Team
column.15.sharecol=true
column.15.textmode=true
column.15.namekeyargkey.0=defaultRoute
column.15.namekeyargkey.1=ID
column.15.valuefield=defaultRoute:defaultTeam:ID
column.15.linkedname=defaultRoute
column.15.valueformat=HTML
column.15.namekey=view.relatedcolumn
column.16.textmode=true
column.16.valueformat=HTML
column.16.value=<br>&nbsp;&nbsp;<strong>Default Assigned To: </strong>
column.16.sharecol=true
column.16.width=1
column.17.displayname=Default Assigned To
column.17.linkedname=defaultRoute
column.17.textmode=true
column.17.namekey=view.relatedcolumn
column.17.valuefield=defaultRoute:defaultAssignedTo:name
column.17.querysort=defaultRoute:defaultAssignedTo:name
column.17.valueformat=HTML
column.17.sharecol=true
column.17.namekeyargkey.0=defaultRoute
column.17.namekeyargkey.1=defaultAssignedToID
column.18.valueformat=HTML
column.18.textmode=true
column.18.width=1
column.18.sharecol=true
column.18.value=<br>&nbsp;&nbsp;<strong>Queue: </strong>
column.19.sharecol=true
column.19.link.lookup=link.view
column.19.link.linkproperty.0.name=ID
column.19.link.linkproperty.0.valuefield=defaultRoute:defaultProject:ID
column.19.link.linkproperty.0.valueformat=string
column.19.link.value=nested(defaultRoute).nested(defaultProject).val(objCode)
column.19.width=120
column.19.valueformat=HTML
column.19.textmode=true
column.19.listsort=nested(defaultRoute).nested(defaultProject).HTML(name)
column.19.namekey=default.project
column.19.valuefield=defaultRoute:defaultProject:name
column.20.textmode=true
column.20.value=&nbsp;<strong>Queue ID: </strong>
column.20.sharecol=true
column.20.width=1
column.20.valueformat=HTML
column.21.width=120
column.21.valuefield=defaultRoute:defaultProject:ID
column.21.namekey=default.project
column.21.sharecol=true
column.21.textmode=true
column.21.displayname=Route to Project ID
column.21.listsort=nested(defaultRoute).nested(defaultProject).HTML(name)
column.21.valueformat=HTML
column.22.value=<br>&nbsp;&nbsp;<strong>Queue Group: </strong>
column.22.sharecol=true
column.22.textmode=true
column.22.valueformat=HTML
column.22.width=1
column.23.valuefield=defaultRoute:defaultProject:group:name
column.23.sharecol=true
column.23.textmode=true
column.23.width=120
column.23.valueformat=HTML
column.23.namekey=default.project.group.name
column.24.width=120
column.24.textmode=true
column.24.valueformat=HTML
column.24.value=</div>

# Queue Topic Grouping
**********
group.0.displayname=Request Type
group.0.textmode=true
group.0.valuefield=queueDef:project:name
group.0.valueformat=string
group.1.displayname=Topic Group
group.1.linkedname=direct
group.1.namekey=name
group.1.valuefield=parentTopicGroup:name
group.1.valueformat=string
textmode=true