Add AI Customer Health Score (Churn Prediction)

[micropyramid-dev]

Summary

AI that monitors customer health and predicts churn risk before it happens.

Description

Health scoring that:

1. Aggregate engagement signals
2. Predict churn probability
3. Identify at-risk accounts
4. Recommend retention actions
5. Track health trends

Acceptance Criteria

• Customer health score (0-100)
• Churn risk prediction
• Health trend over time
• Risk factor breakdown
• At-risk account alerts
• Recommended retention actions
• Upsell opportunity detection
• Engagement scoring
• Support ticket sentiment impact
• Usage pattern analysis (if applicable)

Technical Notes

• ML model for churn prediction
• Aggregate multiple signals
• Time-series analysis
• Integration with support data