Clarify ADSync service account password change process#1954
Clarify ADSync service account password change process#1954akosre wants to merge 11 commits intoMicrosoftDocs:mainfrom
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Updated references to ADSync service account and Entra ID Connector account for clarity and consistency. Adjusted instructions regarding password changes and encryption key handling.
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Learn Build status updates of commit 2542231:
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| File | Status | Preview URL | Details |
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| docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md | Details |
docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md
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Cannot find bookmark '#start-the-synchronization-service' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#re-start-the-synchronization-service'?
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Reorder steps for connecting Sync Change Service account
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Learn Build status updates of commit 6c34ecc:
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| docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md | Details |
docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md
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Cannot find bookmark '#provide-the-password-of-the-ad-ds-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#4-provide-the-password-of-the-ad-ds-connector-account'? - Line 58, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#reinitialize-the-password-of-the-entra-id-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#5-reinitialize-the-password-of-the-entra-id-connector-account'? - Line 60, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 69, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 84, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 93, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 108, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder.
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Can you review the proposed changes? This content requires automated and human checks available only in the private repository. If you approve the changes, please close this PR ( #label:"aq-pr-triaged" |
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Pull request overview
This PR updates Microsoft Entra Connect Sync documentation to clarify which accounts are involved when changing the ADSync service account password, and adjusts the procedure steps around abandoning/recreating the encryption key and re-entering connector credentials.
Changes:
- Rewords the intro/background to reference the AD DS Connector account and Entra ID Connector account more explicitly.
- Reorders/renames the procedural steps (stop service, abandon key, restart service, re-enter credentials).
- Updates connector credential instructions and related terminology for consistency.
| 5. [Reinitialize the password of the Entra Id Connector account](#reinitialize-the-password-of-the-entra-id-connector-account) | ||
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| 4. [Start the Synchronization Service](#start-the-synchronization-service) | ||
| <br><nbsp> |
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"
" isn't valid HTML/Markdown and is likely to render as literal text. Prefer removing these spacing tags (or replace with normal Markdown spacing) throughout the procedure sections.
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| You can't directly provide the password of the Microsoft Entra Id connector account to the Synchronization Service. Instead, you need to use the cmdlet **Add-ADSyncAADServiceAccount** to reinitialize the Microsoft Entra Id Connector account. The cmdlet resets the account password and makes it available to the Synchronization Service: | ||
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| 1. Sign in to the Microsoft Entra Connect Sync server and open PowerShell. | ||
| 2. To provide the Microsoft Entra Global Administrator credentials, run `$credential = Get-Credential`. | ||
| 2. To provide the Microsoft Entra Id Global Administrator credentials, run `$credential = Get-Credential`. |
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This section mixes "Id"/"ID" (for example, "Microsoft Entra Id connector account" and "Microsoft Entra Id Global Administrator"). Use "ID" consistently (and keep the account name consistent with the rest of the doc) to match official product naming.
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| #### Start the Synchronization Service | ||
| Now that the Synchronization Service has access to the encryption key and all the passwords it needs, you can restart the service in the Windows Service Control Manager: | ||
| The cmdlet resets the password for the Entra Id Connector account and updates it in Microsoft Entra ID and the Synchronization Service. |
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The summary sentence uses "Entra Id Connector account"; please change to "Entra ID" (and align with the chosen full account name, e.g., "Microsoft Entra ID Connector account").
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| # Changing the ADSync service account password | ||
| If you change the ADSync service account password, the Synchronization Service doesn't start correctly until you abandon the encryption key and reinitialized the ADSync service account password. | ||
| Changing the ADSync service account password can prevent the Synchronization Service from starting successfully. When this occurs, the encryption key must be discarded and re-created, and the passwords for both the AD Connector account and the Microsoft Entra ID Connect account must be re-condfigured. |
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This intro sentence introduces "AD Connector account" and "Microsoft Entra ID Connect account", but the rest of the article uses "AD DS Connector account" / "(Microsoft) Entra ID Connector account". Align these terms to the established names to avoid confusing readers about which credentials need updating.
| Changing the ADSync service account password can prevent the Synchronization Service from starting successfully. When this occurs, the encryption key must be discarded and re-created, and the passwords for both the AD Connector account and the Microsoft Entra ID Connect account must be re-condfigured. | |
| Changing the ADSync service account password can prevent the Synchronization Service from starting successfully. When this occurs, the encryption key must be discarded and re-created, and the passwords for both the AD DS Connector account and the Microsoft Entra ID Connector account must be re-condfigured. |
| 2. Select **Microsoft Entra ID Sync** and click Stop. | ||
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| #### Abandon the existing encryption key | ||
| <br><nbsp> |
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Same issue as earlier: "
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corrected typo Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
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Learn Build status updates of commit 72328af:
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| docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md | Details |
docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md
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Cannot find bookmark '#abandon-the-existing-encryption-key' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#2-abandon-the-existing-encryption-key'? - Line 54, Column 4: [Warning: bookmark-not-found - See documentation]
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Cannot find bookmark '#provide-the-password-of-the-ad-ds-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#4-provide-the-password-of-the-ad-ds-connector-account'? - Line 58, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#reinitialize-the-password-of-the-entra-id-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#5-reinitialize-the-password-of-the-entra-id-connector-account'? - Line 60, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 69, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 84, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 93, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 108, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder.
For more details, please refer to the build report.
Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.
fixed numbering issue and removed not supported tags.
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Learn Build status updates of commit ca40c74:
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| docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md | Details |
docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md
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Cannot find bookmark '#stop-the-synchronization-service' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#1-stop-the-synchronization-service'? - Line 52, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#abandon-the-existing-encryption-key' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#2-abandon-the-existing-encryption-key'? - Line 54, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#start-the-synchronization-service' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#3-start-the-synchronization-service'? - Line 56, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#provide-the-password-of-the-ad-ds-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#4-provide-the-password-of-the-ad-ds-connector-account'? - Line 58, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#reinitialize-the-password-of-the-entra-id-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#5-reinitialize-the-password-of-the-entra-id-connector-account'? - Line 60, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 69, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 84, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 93, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder. - Line 108, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder.
For more details, please refer to the build report.
Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.
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Learn Build status updates of commit ac14a4c:
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| File | Status | Preview URL | Details |
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| docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md | Details |
docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md
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Cannot find bookmark '#stop-the-synchronization-service' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#1-stop-the-synchronization-service'? - Line 52, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#abandon-the-existing-encryption-key' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#2-abandon-the-existing-encryption-key'? - Line 54, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#start-the-synchronization-service' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#3-start-the-synchronization-service'? - Line 56, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#provide-the-password-of-the-ad-ds-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#4-provide-the-password-of-the-ad-ds-connector-account'? - Line 58, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#reinitialize-the-password-of-the-entra-id-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#5-reinitialize-the-password-of-the-entra-id-connector-account'? - Line 60, Column 6: [Warning: disallowed-html-tag - See documentation]
HTML tag 'nbsp' isn't allowed. Replace it with approved Markdown or escape the brackets if the content is a placeholder.
For more details, please refer to the build report.
Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.
Updated steps for stopping and restarting the Synchronization Service, and clarified the process for providing passwords for AD DS and Entra ID Connector accounts.
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Learn Build status updates of commit 97302e0:
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| docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md | Details |
docs/identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md
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Cannot find bookmark '#abandon-the-existing-encryption-key' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#2-abandon-the-existing-encryption-key'? - Line 54, Column 4: [Warning: bookmark-not-found - See documentation]
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Cannot find bookmark '#provide-the-password-of-the-ad-ds-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#4-provide-the-password-of-the-ad-ds-connector-account'? - Line 58, Column 4: [Warning: bookmark-not-found - See documentation]
Cannot find bookmark '#reinitialize-the-password-of-the-entra-id-connector-account' in 'identity/hybrid/connect/how-to-connect-sync-change-serviceacct-pass.md', did you mean '#5-reinitialize-the-password-of-the-entra-id-connector-account'?
For more details, please refer to the build report.
Note: Your PR may contain errors or warnings or suggestions unrelated to the files you changed. This happens when external dependencies like GitHub alias, Microsoft alias, cross repo links are updated. Please use these instructions to resolve them.
resolved bookmark issues
Clarified the warning regarding changing the ADSync service account password based on the build version.
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Learn Build status updates of commit 03102db: ✅ Validation status: passed
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Learn Build status updates of commit bb0f2f5: ✅ Validation status: passed
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Hello Tracey, |
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PR Review: Style compliance check
Summary
| Severity | Count |
|---|---|
| BLOCKING | 11 |
| Suggestion | 4 |
| [Pre-existing] | 3 |
Key issues
Formatting (BLOCKING):
- Sequential numbering (
1.,2.,3.) must use1.for all items (auto-numbering). - Sub-step numbering (
1.1.,2.1., etc.) is not valid markdown — these render as plain text, not numbered lists. Use indented1.lists instead.
Terminology (BLOCKING):
- "click" must be "select" for UI actions (3 occurrences).
- "Entra ID" must always include "Microsoft" prefix — "Microsoft Entra ID" (3 occurrences).
- UI elements "Stop" and "Restart" need bold formatting.
Content accuracy (BLOCKING):
- Step 3 description was carried over from the old step order — says the service "has access to all the passwords it needs" but passwords aren't reconfigured until steps 4 and 5.
Accessibility (BLOCKING):
- Alt text on line 99 fails all 3 accessibility checks (missing prefix, missing period, too short).
- Also,
</br>is invalid HTML — should be<br>.
Pre-existing issues (not in diff — fix if convenient):
- Line 15, 41: Admonition syntax
>[!IMPORTANT]missing space after>. - Line 42: Admonition continuation
>The following...missing space after>.
✅ Rescan verification complete — all checklist sections confirmed.
Note: This review covers markdown source analysis only. Verify rendered output, image quality, and include file rendering manually in the staged preview.
| 1. [Stop the Synchronization Service](#1-stop-the-synchronization-service) | ||
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| 1. [Abandon the existing encryption key](#abandon-the-existing-encryption-key) | ||
| 2. [Abandon the existing encryption key](#2-abandon-the-existing-encryption-key) |
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BLOCKING — Numbering format: Use 1. for all ordered list items (markdown auto-numbering), not sequential 1., 2., 3., etc. This applies to lines 50–58.
| 2. [Abandon the existing encryption key](#2-abandon-the-existing-encryption-key) | |
| 1. [Abandon the existing encryption key](#2-abandon-the-existing-encryption-key) |
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| 1. Go to Windows Service Control Manager (START → Services). | ||
| 2. Select **Microsoft Entra ID Sync** and click Stop. | ||
| 1.1. Go to Windows Service Control Manager (START → Services). |
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BLOCKING — Sub-step numbering format: 1.1., 1.2. etc. aren't valid markdown list syntax — they render as plain text paragraphs, not as numbered lists. Use standard numbered lists (1.) with 4-space indentation under the parent step. This issue affects all sub-steps throughout the article (lines 66–67, 74–80, 90–91, 98–105, 114–116).
| 1.1. Go to Windows Service Control Manager (START → Services). | |
| 1. Go to Windows Service Control Manager (START → Services). |
| 1. Go to Windows Service Control Manager (START → Services). | ||
| 2. Select **Microsoft Entra ID Sync** and click Stop. | ||
| 1.1. Go to Windows Service Control Manager (START → Services). | ||
| 1.2. Select **Microsoft Entra ID Sync** and click Stop. |
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BLOCKING — Input verb + missing bold: Use "select" instead of "click" for UI actions. The UI element "Stop" must be bold.
| 1.2. Select **Microsoft Entra ID Sync** and click Stop. | |
| 1. Select **Microsoft Entra ID Sync** and select **Stop**. |
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| #### 3. Start the Synchronization Service | ||
| Now that the Synchronization Service has access to the encryption key and all the passwords it needs, you can restart the service in the Windows Service Control Manager: |
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BLOCKING — Incorrect description after reordering: This text says the service "has access to the encryption key and all the passwords it needs" but at step 3, passwords haven't been reconfigured yet (that's steps 4 and 5). The description was carried over from the original step 5 and needs updating for the new order.
| Now that the Synchronization Service has access to the encryption key and all the passwords it needs, you can restart the service in the Windows Service Control Manager: | |
| After abandoning the old encryption key, restart the Synchronization Service so that it can generate a new encryption key. You can then reconfigure the required account passwords in the following steps: |
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| 3.1. Go to Windows Service Control Manager (START → Services). | ||
| 3.2. Select **Microsoft Entra ID Sync** and click Restart. |
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BLOCKING — Input verb + missing bold: Use "select" instead of "click". "Restart" must be bold.
| 3.2. Select **Microsoft Entra ID Sync** and click Restart. | |
| 1. Select **Microsoft Entra ID Sync** and select **Restart**. |
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| #### Start the Synchronization Service | ||
| Now that the Synchronization Service has access to the encryption key and all the passwords it needs, you can restart the service in the Windows Service Control Manager: | ||
| The cmdlet resets the password for the Entra ID Connector account and updates it in Microsoft Entra ID and the Synchronization Service. |
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BLOCKING — Product naming: "Entra ID Connector account" must include "Microsoft".
| The cmdlet resets the password for the Entra ID Connector account and updates it in Microsoft Entra ID and the Synchronization Service. | |
| The cmdlet resets the password for the Microsoft Entra ID Connector account and updates it in Microsoft Entra ID and the Synchronization Service. |
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| #### 1. Stop the Synchronization Service | ||
| First you can stop the service in the Windows Service Control Manager. Make sure that the service isn't running when attempting to stop it. If it is, wait until it completes and then stop it. |
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Suggestion — Double spaces: Two spaces after "Manager." and after "it."
| First you can stop the service in the Windows Service Control Manager. Make sure that the service isn't running when attempting to stop it. If it is, wait until it completes and then stop it. | |
| First you can stop the service in the Windows Service Control Manager. Make sure that the service isn't running when attempting to stop it. If it is, wait until it completes and then stop it. |
| 2. To provide the Microsoft Entra Global Administrator credentials, run `$credential = Get-Credential`. | ||
| 3. Run the cmdlet `Add-ADSyncAADServiceAccount -AADCredential $credential`. | ||
| 5.1. Sign in to the Microsoft Entra Connect Sync server and open PowerShell. | ||
| 5.2. To provide the Microsoft Entra ID Global Administrator credentials, run `$credential = Get-Credential`. |
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Suggestion — Role naming: The standard role name is "Global Administrator". "Microsoft Entra ID Global Administrator" isn't an official role name.
| 5.2. To provide the Microsoft Entra ID Global Administrator credentials, run `$credential = Get-Credential`. | |
| 1. To provide Global Administrator credentials, run `$credential = Get-Credential`. |
Co-authored-by: Jackline Omondi <57798781+omondiatieno@users.noreply.github.com>
Co-authored-by: Jackline Omondi <57798781+omondiatieno@users.noreply.github.com>
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Learn Build status updates of commit c537fe8: ✅ Validation status: passed
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Learn Build status updates of commit 55eafcf: ✅ Validation status: passed
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…s.md Updated the numbering format in the document for clarity and consistency.
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Learn Build status updates of commit bb227c3: ✅ Validation status: passed
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Updated references to ADSync service account and Entra ID Connector account for clarity and consistency. Adjusted instructions regarding password changes and encryption key handling.