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content/en/docs/appstore/general/app-store-content-support.md

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| Deprecated | The content in this category is considered end-of-life and will be dropped to the **Community support** status in the next major release of Mendix. Content is provided as-is by Mendix R&D, and support depends on the severity of the reported issue and the effort required to resolve it. |
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| Community | Content is provided as-is by members of the Mendix community, and support depends on the availability and effort of the owner. |
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| Siemens | The content in this category is provided and supported by the Siemens team. Siemens supports this content as-is when you are equipped with an SLA with Siemens. |
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| Partner | The content in this category is supported via the partner's own SLA required via the Mendix Component Partner program. Customers can rely on this SLA for support if something goes wrong. A partner-supported [component details page](/appstore/general/app-store-overview/#details) contains a reference to the partner's support portal or the partner's support contact email.|
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## 2 Support Category and Feedback Process
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content/en/docs/releasenotes/app-store/_index.md

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On top of open-source [community-supported](/appstore/general/app-store-content-support/#category) content, we are now introducing an additional layer of support through our new **Mendix Component Partner** program. Partner members can now bring their components to the Mendix Marketplace under terms that guarantee full support to customers:
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* Partners are free to choose either one of the existing open-source licenses, or they can opt for a commercial option with the corresponding license and present their own license.
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* Partners commit to providing support to paying customers under an SLA (meaning, under terms specified by the partner). Customers can rely on this SLA for support if something goes wrong. The Marketplace listings contain a reference to the partner's support portal or the partner's support contact email.
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* Partners commit to providing support to customers under an SLA (meaning, under terms specified by the partner). Customers can rely on this SLA for support if something goes wrong. A partner-supported [component details page](/appstore/general/app-store-overview/#details) contains a reference to the partner's support portal or the partner's support contact email.
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You can find and use partner-supported components on the [Marketplace homepage](https://marketplace.mendix.com/) via **From our partners** and by filtering content for the [Partner](/appstore/general/app-store-content-support/#category) support level. A partner-supported [component details page](/appstore/general/app-store-overview/#details) has an explicit indicator (a crown), which makes it easy to distinguish from community-supported content.
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You can find and use partner-supported components on the [Marketplace homepage](https://marketplace.mendix.com/) under **From our partners** and by selecting the [Partner](/appstore/general/app-store-content-support/#category) **Support** level in the search box. A partner-supported component details page has an explicit indicator (a crown), which makes it easy to distinguish from community-supported content.
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### October 25th, 2022
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