nativephp.com/app/Filament/Resources/SupportTicketResource.php at e665fa744d41eef34abb186d70620b8e8b7c6d3d · NativePHP/nativephp.com · GitHub

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
<?php

namespace App\Filament\Resources;

use App\Filament\Resources\SupportTicketResource\Pages;
use App\Models\SupportTicket;
use App\SupportTicket\Status;
use Filament\Actions;
use Filament\Infolists;
use Filament\Resources\Resource;
use Filament\Schemas\Components\Section;
use Filament\Schemas\Schema;
use Filament\Tables;
use Filament\Tables\Table;

class SupportTicketResource extends Resource
{
    protected static ?string $model = SupportTicket::class;

    protected static \BackedEnum|string|null $navigationIcon = 'heroicon-o-ticket';

    protected static ?string $navigationLabel = 'Support Tickets';

    protected static ?string $pluralModelLabel = 'Support Tickets';

    public static function canCreate(): bool
    {
        return false;
    }

    public static function infolist(Schema $schema): Schema
    {
        return $schema
            ->columns(2)
            ->schema([
                Section::make('Ticket Details')
                    ->schema([
                        Infolists\Components\TextEntry::make('mask')
                            ->label('Ticket ID'),
                        Infolists\Components\TextEntry::make('status')
                            ->badge()
                            ->color(fn (Status $state): string => match ($state) {
                                Status::OPEN => 'warning',
                                Status::IN_PROGRESS => 'info',
                                Status::ON_HOLD => 'gray',
                                Status::RESPONDED => 'success',
                                Status::CLOSED => 'danger',
                            }),
                        Infolists\Components\TextEntry::make('product')
                            ->label('Product'),
                        Infolists\Components\TextEntry::make('issue_type')
                            ->label('Issue Type')
                            ->placeholder('N/A'),
                        Infolists\Components\TextEntry::make('user.email')
                            ->label('User')
                            ->formatStateUsing(fn (SupportTicket $record): string => trim(($record->user->name ?? '').' ('.$record->user->email.')'))
                            ->url(fn (SupportTicket $record): string => UserResource::getUrl('edit', ['record' => $record->user_id])),
                        Infolists\Components\TextEntry::make('created_at')
                            ->label('Created')
                            ->dateTime(),
                        Infolists\Components\TextEntry::make('updated_at')
                            ->label('Updated')
                            ->dateTime(),
                    ])
                    ->columns(2)
                    ->collapsible()
                    ->persistCollapsed()
                    ->columnSpan(1),

                Section::make('Context')
                    ->schema([
                        Infolists\Components\TextEntry::make('subject')
                            ->label('Subject')
                            ->columnSpanFull(),
                        Infolists\Components\TextEntry::make('message')
                            ->label('Message')
                            ->markdown()
                            ->columnSpanFull(),
                    ])
                    ->collapsible()
                    ->persistCollapsed()
                    ->columnSpan(1),
            ]);
    }

    public static function table(Table $table): Table
    {
        return $table
            ->columns([
                Tables\Columns\TextColumn::make('mask')
                    ->label('ID')
                    ->searchable()
                    ->sortable(),

                Tables\Columns\TextColumn::make('subject')
                    ->searchable()
                    ->sortable()
                    ->limit(50),

                Tables\Columns\TextColumn::make('user.email')
                    ->label('User')
                    ->formatStateUsing(fn (SupportTicket $record): string => trim(($record->user->name ?? '').' ('.$record->user->email.')'))
                    ->searchable(query: fn ($query, string $search) => $query->whereHas('user', fn ($q) => $q->where('name', 'like', "%{$search}%")->orWhere('email', 'like', "%{$search}%")))
                    ->sortable(),

                Tables\Columns\TextColumn::make('product')
                    ->sortable(),

                Tables\Columns\TextColumn::make('status')
                    ->badge()
                    ->color(fn (Status $state): string => match ($state) {
                        Status::OPEN => 'warning',
                        Status::IN_PROGRESS => 'info',
                        Status::ON_HOLD => 'gray',
                        Status::RESPONDED => 'success',
                        Status::CLOSED => 'danger',
                    })
                    ->sortable(),

                Tables\Columns\TextColumn::make('created_at')
                    ->label('Created')
                    ->dateTime()
                    ->sortable(),
            ])
            ->filters([
                Tables\Filters\SelectFilter::make('status')
                    ->options(collect(Status::cases())->mapWithKeys(fn (Status $s) => [$s->value => $s->name])),
                Tables\Filters\SelectFilter::make('product')
                    ->options([
                        'mobile' => 'Mobile',
                        'desktop' => 'Desktop',
                        'bifrost' => 'Bifrost',
                        'nativephp.com' => 'NativePHP.com',
                    ]),
            ])
            ->actions([
                Actions\ViewAction::make(),
            ])
            ->bulkActions([
                Actions\BulkActionGroup::make([
                    Actions\DeleteBulkAction::make(),
                ]),
            ])
            ->defaultSort('created_at', 'desc');
    }

    public static function getRelations(): array
    {
        return [];
    }

    public static function getPages(): array
    {
        return [
            'index' => Pages\ListSupportTickets::route('/'),
            'view' => Pages\ViewSupportTicket::route('/{record}'),
        ];
    }
}