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Add support ticket system with admin panel, notifications, and chat UI
Implements the full support ticket workflow: multi-step creation wizard, product-specific bug report forms, admin Filament resource with chat-style replies widget, email notifications for both user and admin replies, and user-facing ticket view with reply capability. Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
1 parent aa92cfa commit 1d12e1c

26 files changed

Lines changed: 2464 additions & 154 deletions

‎app/Filament/Resources/SupportTicketResource.php‎

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<?php
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namespace App\Filament\Resources;
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use App\Filament\Resources\SupportTicketResource\Pages;
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use App\Models\SupportTicket;
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use App\SupportTicket\Status;
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use Filament\Infolists;
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use Filament\Infolists\Infolist;
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use Filament\Resources\Resource;
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use Filament\Tables;
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use Filament\Tables\Table;
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class SupportTicketResource extends Resource
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{
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protected static ?string $model = SupportTicket::class;
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protected static ?string $navigationIcon = 'heroicon-o-ticket';
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protected static ?string $navigationLabel = 'Support Tickets';
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protected static ?string $pluralModelLabel = 'Support Tickets';
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public static function canCreate(): bool
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{
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return false;
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}
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public static function infolist(Infolist $infolist): Infolist
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{
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return $infolist
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->schema([
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Infolists\Components\Grid::make(2)
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->schema([
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Infolists\Components\Section::make('Ticket Details')
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->schema([
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Infolists\Components\TextEntry::make('mask')
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->label('Ticket ID'),
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Infolists\Components\TextEntry::make('status')
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->badge()
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->color(fn (Status $state): string => match ($state) {
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Status::OPEN => 'warning',
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Status::IN_PROGRESS => 'info',
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Status::ON_HOLD => 'gray',
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Status::RESPONDED => 'success',
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Status::CLOSED => 'danger',
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}),
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Infolists\Components\TextEntry::make('product')
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->label('Product'),
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Infolists\Components\TextEntry::make('issue_type')
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->label('Issue Type')
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->placeholder('N/A'),
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Infolists\Components\TextEntry::make('user.email')
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->label('User')
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->url(fn (SupportTicket $record): string => UserResource::getUrl('edit', ['record' => $record->user_id])),
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Infolists\Components\TextEntry::make('created_at')
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->label('Created')
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->dateTime(),
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Infolists\Components\TextEntry::make('updated_at')
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->label('Updated')
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->dateTime(),
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])
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->columns(2)
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->collapsible()
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->persistCollapsed()
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->columnSpan(1),
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Infolists\Components\Section::make('Context')
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->schema([
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Infolists\Components\TextEntry::make('subject')
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->label('Subject')
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->columnSpanFull(),
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Infolists\Components\TextEntry::make('message')
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->label('Message')
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->markdown()
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->columnSpanFull(),
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])
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->collapsible()
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->persistCollapsed()
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->columnSpan(1),
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]),
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]);
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}
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public static function table(Table $table): Table
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{
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return $table
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->columns([
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Tables\Columns\TextColumn::make('mask')
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->label('ID')
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->searchable()
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->sortable(),
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Tables\Columns\TextColumn::make('subject')
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->searchable()
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->sortable()
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->limit(50),
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Tables\Columns\TextColumn::make('user.email')
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->label('User')
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->searchable()
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->sortable(),
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Tables\Columns\TextColumn::make('product')
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->sortable(),
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Tables\Columns\TextColumn::make('status')
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->badge()
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->color(fn (Status $state): string => match ($state) {
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Status::OPEN => 'warning',
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Status::IN_PROGRESS => 'info',
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Status::ON_HOLD => 'gray',
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Status::RESPONDED => 'success',
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Status::CLOSED => 'danger',
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})
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->sortable(),
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Tables\Columns\TextColumn::make('created_at')
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->label('Created')
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->dateTime()
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->sortable(),
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])
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->filters([
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Tables\Filters\SelectFilter::make('status')
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->options(collect(Status::cases())->mapWithKeys(fn (Status $s) => [$s->value => $s->name])),
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Tables\Filters\SelectFilter::make('product')
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->options([
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'mobile' => 'Mobile',
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'desktop' => 'Desktop',
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'bifrost' => 'Bifrost',
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'nativephp.com' => 'NativePHP.com',
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]),
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])
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->actions([
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Tables\Actions\ViewAction::make(),
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])
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->bulkActions([
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Tables\Actions\BulkActionGroup::make([
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Tables\Actions\DeleteBulkAction::make(),
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]),
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])
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->defaultSort('created_at', 'desc');
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}
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public static function getRelations(): array
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{
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return [];
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}
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public static function getPages(): array
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{
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return [
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'index' => Pages\ListSupportTickets::route('/'),
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'view' => Pages\ViewSupportTicket::route('/{record}'),
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];
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}
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}

‎app/Filament/Resources/SupportTicketResource/Pages/ListSupportTickets.php‎

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<?php
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namespace App\Filament\Resources\SupportTicketResource\Pages;
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use App\Filament\Resources\SupportTicketResource;
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use Filament\Resources\Pages\ListRecords;
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class ListSupportTickets extends ListRecords
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{
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protected static string $resource = SupportTicketResource::class;
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}

‎app/Filament/Resources/SupportTicketResource/Pages/ViewSupportTicket.php‎

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<?php
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namespace App\Filament\Resources\SupportTicketResource\Pages;
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use App\Filament\Resources\SupportTicketResource;
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use App\Filament\Resources\SupportTicketResource\Widgets\TicketRepliesWidget;
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use App\SupportTicket\Status;
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use Filament\Actions;
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use Filament\Resources\Pages\ViewRecord;
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class ViewSupportTicket extends ViewRecord
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{
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protected static string $resource = SupportTicketResource::class;
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protected function getHeaderActions(): array
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{
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return [
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Actions\Action::make('updateStatus')
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->label('Update Status')
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->icon('heroicon-o-arrow-path')
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->form([
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\Filament\Forms\Components\Select::make('status')
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->label('Status')
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->options(collect(Status::cases())->mapWithKeys(fn (Status $s) => [$s->value => ucwords(str_replace('_', ' ', $s->value))]))
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->required(),
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])
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->fillForm(fn () => ['status' => $this->record->status->value])
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->action(function (array $data): void {
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$this->record->update(['status' => $data['status']]);
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$this->refreshFormData(['status']);
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}),
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];
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}
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protected function getFooterWidgets(): array
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{
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return [
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TicketRepliesWidget::class,
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];
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}
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}

‎app/Filament/Resources/SupportTicketResource/RelationManagers/RepliesRelationManager.php‎

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<?php
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namespace App\Filament\Resources\SupportTicketResource\RelationManagers;
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use App\Models\SupportTicket\Reply;
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use App\Notifications\SupportTicketReplied;
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use Filament\Forms;
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use Filament\Forms\Form;
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use Filament\Resources\RelationManagers\RelationManager;
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use Filament\Tables;
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use Filament\Tables\Table;
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class RepliesRelationManager extends RelationManager
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{
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protected static string $relationship = 'replies';
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protected static ?string $title = 'Replies';
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protected static bool $shouldSkipAuthorization = true;
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public function isReadOnly(): bool
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{
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return false;
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}
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public function form(Form $form): Form
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{
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return $form
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->schema([
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Forms\Components\Textarea::make('message')
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->required()
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->maxLength(5000)
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->columnSpanFull(),
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Forms\Components\Toggle::make('note')
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->label('Internal note (not visible to user)')
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->default(false),
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]);
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}
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public function table(Table $table): Table
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{
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return $table
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->columns([
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Tables\Columns\TextColumn::make('user.name')
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->label('Author')
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->sortable(),
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Tables\Columns\TextColumn::make('message')
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->limit(80)
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->tooltip(fn ($record) => $record->message),
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Tables\Columns\IconColumn::make('note')
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->label('Note')
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->boolean(),
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Tables\Columns\TextColumn::make('created_at')
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->label('Date')
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->dateTime()
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->sortable(),
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])
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->defaultSort('created_at', 'desc')
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->headerActions([
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Tables\Actions\CreateAction::make()
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->label('Add Reply')
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->mutateFormDataUsing(function (array $data): array {
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$data['user_id'] = auth()->id();
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return $data;
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})
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->after(function (Reply $record): void {
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if ($record->note) {
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return;
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}
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$ticket = $this->getOwnerRecord();
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$ticket->user->notify(new SupportTicketReplied($ticket, $record));
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}),
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])
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->actions([
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//
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]);
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}
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}

‎app/Filament/Resources/SupportTicketResource/Widgets/TicketRepliesWidget.php‎

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<?php
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namespace App\Filament\Resources\SupportTicketResource\Widgets;
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use App\Notifications\SupportTicketReplied;
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use Filament\Widgets\Widget;
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use Illuminate\Database\Eloquent\Model;
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class TicketRepliesWidget extends Widget
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{
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protected static string $view = 'filament.resources.support-ticket-resource.widgets.ticket-replies';
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public ?Model $record = null;
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public string $newMessage = '';
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public bool $isNote = false;
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protected int|string|array $columnSpan = 'full';
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protected function getListeners(): array
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{
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return [];
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}
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public function sendReply(): void
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{
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$this->validate([
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'newMessage' => ['required', 'string', 'max:5000'],
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]);
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$reply = $this->record->replies()->create([
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'user_id' => auth()->id(),
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'message' => $this->newMessage,
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'note' => $this->isNote,
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]);
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if (! $this->isNote) {
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$this->record->user->notify(new SupportTicketReplied($this->record, $reply));
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}
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$this->newMessage = '';
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$this->isNote = false;
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}
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}

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