Show user email in admin support tickets when name is missing (#320)

Use user.email as the source field for the User column/entry so Filament
always renders it, even when the user has no name set.

Co-authored-by: Claude Opus 4.6 <noreply@anthropic.com>

Author: simonhamp

app/Filament/Resources/SupportTicketResource.php

@@ -51,9 +51,9 @@ public static function infolist(Schema $schema): Schema
                         Infolists\Components\TextEntry::make('issue_type')
                             ->label('Issue Type')
                             ->placeholder('N/A'),
-                        Infolists\Components\TextEntry::make('user.name')
+                        Infolists\Components\TextEntry::make('user.email')
                             ->label('User')
-                            ->formatStateUsing(fn (SupportTicket $record): string => ($record->user->name ?? '').' ('.$record->user->email.')')
+                            ->formatStateUsing(fn (SupportTicket $record): string => trim(($record->user->name ?? '').' ('.$record->user->email.')'))
                             ->url(fn (SupportTicket $record): string => UserResource::getUrl('edit', ['record' => $record->user_id])),
                         Infolists\Components\TextEntry::make('created_at')
                             ->label('Created')
@@ -97,9 +97,9 @@ public static function table(Table $table): Table
                     ->sortable()
                     ->limit(50),
 
-                Tables\Columns\TextColumn::make('user.name')
+                Tables\Columns\TextColumn::make('user.email')
                     ->label('User')
-                    ->formatStateUsing(fn (SupportTicket $record): string => ($record->user->name ?? '').' ('.$record->user->email.')')
+                    ->formatStateUsing(fn (SupportTicket $record): string => trim(($record->user->name ?? '').' ('.$record->user->email.')'))
                     ->searchable(query: fn ($query, string $search) => $query->whereHas('user', fn ($q) => $q->where('name', 'like', "%{$search}%")->orWhere('email', 'like', "%{$search}%")))
                     ->sortable(),
 

tests/Feature/SupportTicketTest.php

@@ -2,6 +2,7 @@
 
 namespace Tests\Feature;
 
+use App\Filament\Resources\SupportTicketResource\Pages\ViewSupportTicket;
 use App\Filament\Resources\SupportTicketResource\Widgets\TicketRepliesWidget;
 use App\Livewire\Customer\Support\Create;
 use App\Livewire\Customer\Support\Index;
@@ -1138,6 +1139,37 @@ public function only_internal_notes_can_be_pinned(): void
             ->call('togglePin', $reply->id);
     }
 
+    #[Test]
+    public function admin_view_page_shows_user_email_when_name_is_null(): void
+    {
+        $admin = User::factory()->create(['email' => 'admin@test.com']);
+        config(['filament.users' => ['admin@test.com']]);
+
+        $namelessUser = User::factory()->create(['name' => null]);
+        $ticket = SupportTicket::factory()->create(['user_id' => $namelessUser->id]);
+
+        Livewire::actingAs($admin)
+            ->test(ViewSupportTicket::class, ['record' => $ticket->getRouteKey()])
+            ->assertOk()
+            ->assertSee($namelessUser->email);
+    }
+
+    #[Test]
+    public function admin_view_page_shows_name_and_email_when_user_has_name(): void
+    {
+        $admin = User::factory()->create(['email' => 'admin@test.com']);
+        config(['filament.users' => ['admin@test.com']]);
+
+        $namedUser = User::factory()->create(['name' => 'Jane Doe']);
+        $ticket = SupportTicket::factory()->create(['user_id' => $namedUser->id]);
+
+        Livewire::actingAs($admin)
+            ->test(ViewSupportTicket::class, ['record' => $ticket->getRouteKey()])
+            ->assertOk()
+            ->assertSee('Jane Doe')
+            ->assertSee($namedUser->email);
+    }
+
     #[Test]
     public function guests_cannot_access_ticket_index(): void
     {