Page URL
https://docs.netapp.com/us-en/ontap/revert/task_reverting_an_ontap_cluster.html
Page title
Revert an ONTAP cluster
Summary
A customer reported an operational issue encountered during an ONTAP cluster revert procedure documented in the following guide:
Revert an ONTAP cluster
https://docs.netapp.com/us-en/ontap/revert/task_reverting_an_ontap_cluster.html
Current documentation includes the step:
- After both nodes have been reverted, reenable high availability for the cluster:
cluster ha modify -configured true
Customer Concern
During a recent revert activity, the engineer executed the above command but was unaware that this operation can cause the storage failover auto-giveback setting to be reset from false back to true.
As a result, the site was left with auto-giveback enabled, which was not the intended post-maintenance configuration and led to customer dissatisfaction.
Root Cause of Documentation Gap
While investigating why auto-giveback was re-enabled, the engineer found the following KB:
Why auto-giveback enabled after re-enabling storage failover setting
https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/Why_auto-giveback_enabled_after_re-enabling_storage_failover_setting
The KB explains that re-enabling storage failover/cluster HA can automatically restore the auto-giveback setting, but this behavior is currently not called out in the revert documentation.
Requested Documentation Enhancement
Please consider adding a warning, note, or post-step validation to the Revert an ONTAP cluster documentation near the following step:
cluster ha modify -configured true
Suggested content:
- Re-enabling cluster HA may cause the storage failover auto-giveback setting to revert to true.
- Verify the current auto-giveback configuration after running the command.
- If a different setting is required for the customer's environment, manually reconfigure it.
- Alternatively, add a direct reference to the above KB as a post-step caution.
This enhancement would help prevent operators from overlooking the auto-giveback state after a cluster revert and avoid unintended configuration changes in customer environments.
Public issues must not contain sensitive information
Page URL
https://docs.netapp.com/us-en/ontap/revert/task_reverting_an_ontap_cluster.html
Page title
Revert an ONTAP cluster
Summary
A customer reported an operational issue encountered during an ONTAP cluster revert procedure documented in the following guide:
Revert an ONTAP cluster
https://docs.netapp.com/us-en/ontap/revert/task_reverting_an_ontap_cluster.html
Current documentation includes the step:
cluster ha modify -configured true
Customer Concern
During a recent revert activity, the engineer executed the above command but was unaware that this operation can cause the storage failover auto-giveback setting to be reset from false back to true.
As a result, the site was left with auto-giveback enabled, which was not the intended post-maintenance configuration and led to customer dissatisfaction.
Root Cause of Documentation Gap
While investigating why auto-giveback was re-enabled, the engineer found the following KB:
Why auto-giveback enabled after re-enabling storage failover setting
https://kb.netapp.com/on-prem/ontap/Ontap_OS/OS-KBs/Why_auto-giveback_enabled_after_re-enabling_storage_failover_setting
The KB explains that re-enabling storage failover/cluster HA can automatically restore the auto-giveback setting, but this behavior is currently not called out in the revert documentation.
Requested Documentation Enhancement
Please consider adding a warning, note, or post-step validation to the Revert an ONTAP cluster documentation near the following step:
cluster ha modify -configured true
Suggested content:
This enhancement would help prevent operators from overlooking the auto-giveback state after a cluster revert and avoid unintended configuration changes in customer environments.
Public issues must not contain sensitive information