@@ -7,9 +7,9 @@ household — not individual members. Max 2 group programs per household.
77
88### Story 1: HH1 — Payment failure, recovery, and compliance pass
99
10- ** Demonstration purpose:** Cash Transfer with a payment failure, GRM resolution, and
11- successful reprocessing. Also demonstrates compliance passing — HH1 remains compliant
12- each cycle, contrasting with HH2 who fails compliance and graduates.
10+ ** Demonstration purpose:** Cash Transfer with a payment failure and successful
11+ reprocessing. Also demonstrates compliance passing — HH1 remains compliant each cycle,
12+ contrasting with HH2 who fails compliance and graduates.
1313
1414** Program(s) that the household is enrolled in:**
1515
@@ -22,9 +22,8 @@ each cycle, contrasting with HH2 who fails compliance and graduates.
22221 . Enrolled 100 days ago
23232 . Payment #1 ($150) — paid
24243 . Payment #2 ($150) — ** failed** (bank issue)
25- 4 . GRM ticket filed for payment failure → resolved
26- 5 . Payment #3 ($150) — paid (reprocessed)
27- 6 . Compliance check passes each cycle (per_capita_income 1,000 < poverty_line 5,000)
25+ 4 . Payment #3 ($150) — paid (reprocessed)
26+ 5 . Compliance check passes each cycle (per_capita_income 1,000 < poverty_line 5,000)
2827
2928** Existing change requests for the household:**
3029
@@ -173,7 +172,7 @@ households listed above (dual enrollment).
173172### HH6M1 — Elder living alone
174173
175174** Demonstration purpose:** Individual-only enrollment with no household. Multi-program
176- beneficiary receiving both cash (pension) and in-kind (food). GRM inquiry.
175+ beneficiary receiving both cash (pension) and in-kind (food).
177176
178177** Profile:** 72-year-old widow, lives alone, high vulnerability.
179178
@@ -191,7 +190,6 @@ beneficiary receiving both cash (pension) and in-kind (food). GRM inquiry.
1911903 . Enrolled in Elderly Social Pension 180 days ago
1921914 . 4 monthly pension payments of $100
1931925 . Enrolled in Food Assistance 175 days ago — receives monthly food baskets
194- 6 . GRM ticket: asked about available medication assistance (inquiry resolved)
195193
196194** Change request:**
197195
@@ -235,13 +233,12 @@ program enrollments.
235233
236234### Scenario 1: Payment failure and recovery
237235
238- Show HH1 household payment issue and GRM resolution .
236+ Show HH1 household payment failure and recovery .
239237
2402381 . Open HH1 household -> 4 members
2412392 . Show Cash Transfer enrollment
2422403 . Show payment history: paid -> ** failed** -> paid (reprocessed)
243- 4 . Navigate to GRM ticket for the failed payment
244- 5 . Show resolution and successful reprocessing
241+ 4 . Show successful reprocessing of failed payment
245242
246243### Scenario 2: Program graduation via compliance failure
247244
@@ -313,7 +310,7 @@ Show different CR types and states across 13 change requests.
3133107 . Pending: HH11 ` remove_member ` — adult child moving out
3143118 . Pending: HH12 ` transfer_member ` — child to elderly relatives
3153129 . Approved: HH9 ` change_hoh ` — set HH9M2 as new head of household
316- 10 . Draft: Maricel Ramos ` create_group ` — new household after marriage
313+ 10 . Draft: Maricel Ramos ` create_group ` — register new household
31731411 . Rejected: HH12 ` split_household ` — incomplete documentation
31831512 . Revision: Luis Fernandez ` merge_registrants ` — duplicate data quality
319316
@@ -363,7 +360,6 @@ names based on the configured locale (`fil_PH`, `fr_TG`, `si_LK`).
363360| -------------- | -------------- | ---------------- | ------------------- | -------------- |
364361| Maricel Ramos | Maricel Ramos | Akossiwa Adjakly | Sanduni Karunaratne | grace_okonkwo |
365362| Luis Fernandez | Luis Fernandez | Messan Ameganvi | Dinesh Rajapaksa | luis_fernandez |
366- | Eduardo Tan | Eduardo Tan | Yaovi Assignon | Mahesh Gamage | david_kim |
367363
368364#### Household information
369365
@@ -566,7 +562,7 @@ names based on the configured locale (`fil_PH`, `fr_TG`, `si_LK`).
566562| 8 | Remove member | Group | HH11 | Pending | Adult child moving out for university |
567563| 9 | Transfer member | Group | HH12 | Pending | Transfer child to elderly relatives |
568564| 10 | Change head of household | Group | HH9 | Approved | Set HH9M2 as new head of household |
569- | 11 | Create group | | Maricel Ramos | Draft | Register new household after marriage |
565+ | 11 | Create group | | Maricel Ramos | Draft | Register new household |
570566| 12 | Split household | Group | HH12 | Rejected | Incomplete documentation for property division |
571567| 13 | Merge registrants | | Luis Fernandez | Revision | Merge duplicate registrations from data quality |
572568
@@ -610,5 +606,5 @@ area data.
610606| Urban, disability services | HH5 | Makati City | Lome Commune | Dehiwala Mount Lavinia |
611607| Elderly, aging population | HH6M1 | Quezon City | Be | Fort |
612608| Rejection demonstration | HH7M1 | Pasig City | Nyekonakpoe | Pettah |
613- | GRM multi-ticket | HH8 | Taguig City | Adidogome | Slave Island |
609+ | Background story | HH8 | Taguig City | Adidogome | Dehiwala |
614610| Extended family, disability | HH9 | Bacoor City | Baguida Centre | Hikkaduwa |
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