helpwise

URLs

Polling Sources

new-assigned-conversation

Prompt

Emit new event when you get assigned in a conversation. Required props: Conversation ID.

new-inbound-sms

Prompt

Emit new event when a new SMS received from a customer. Required props: Customer ID and Mobile Number.

new-inbound-email

Prompt

Emit new event when a new email received in Helpwise. Required props: Sender Email Address.

Actions

apply-tag

Prompt

Applies a chosen tag to a specific thread on Helpwise. Required props are the thread id and the tag id.

create-conversation

Prompt

Creates a new conversation in Helpwise. This action can be triggered from several scenarios such as receiving a form on your website. Required props are customer id and the message content.

send-email

Prompt

Sends an email to a customer directly from Helpwise. Required props are the recipient id and message content, with an optional prop for email subject.