Create CSM and TAM roles of engagement document#16533
Open
Conversation
Added a comprehensive document outlining the roles and responsibilities of Customer Success Managers (CSMs) and Technical Account Managers (TAMs) in dual coverage scenarios, including guidelines for communication, authority, and account management.
Contributor
Deploy preview
|
Updated the explanation of dual coverage roles for CSMs and TAMs, emphasizing the importance of collaboration, communication, and shared responsibilities. Clarified the focus areas for each role and outlined the process for adding and removing TAMs from accounts.
This file contains hidden or bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
1 participant
Add this suggestion to a batch that can be applied as a single commit.This suggestion is invalid because no changes were made to the code.Suggestions cannot be applied while the pull request is closed.Suggestions cannot be applied while viewing a subset of changes.Only one suggestion per line can be applied in a batch.Add this suggestion to a batch that can be applied as a single commit.Applying suggestions on deleted lines is not supported.You must change the existing code in this line in order to create a valid suggestion.Outdated suggestions cannot be applied.This suggestion has been applied or marked resolved.Suggestions cannot be applied from pending reviews.Suggestions cannot be applied on multi-line comments.Suggestions cannot be applied while the pull request is queued to merge.Suggestion cannot be applied right now. Please check back later.
Added a comprehensive document outlining the roles and responsibilities of Customer Success Managers (CSMs) and Technical Account Managers (TAMs) in dual coverage scenarios, including guidelines for communication, authority, and account management.