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chore: PMM handbook fixes #17313

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Update email-comms.md
joethreepwood Jun 5, 2026
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Merge branch 'master' into handbook-fix
joethreepwood Jun 5, 2026
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6 changes: 2 additions & 4 deletions contents/handbook/brand/email-comms.md
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Expand Up @@ -8,13 +8,12 @@ Our email communications can be broadly divided into broadcasts (one-off emails

This page doesn't deal with [our Product for Engineers newsletter](https://newsletter.posthog.com/), which is sent through Substack and managed by the Content & Docs team.

## Linking to the PostHog app
## Linking to the PostHog app or PostHog AI

To point users at a page in the PostHog app via email, use this format: `https://app.posthog.com/` and do not include the project path.

For example:
`https://app.posthog.com/endpoints` instead of `https://app.posthog.com/project/2/endpoints`
`https://app.posthog.com//logs?activeTab=alerts`
`https://app.posthog.com/endpoints` instead of `https://app.posthog.com/project/2/endpoints`.

The `app.posthog.com` prefix works for both US and EU instances, and the project path resolves itself for the recipient.

Expand All @@ -23,7 +22,6 @@ To preload a prompt for PostHog AI, use this format:

For example:
`https://app.posthog.com/#panel=max:!What's%20my%20churn%20rate?`
`https://app.posthog.com/#panel=max:!All%20hail%20hogzilla`

## Email broadcasts
We regularly send three types of email broadcasts.
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