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docs(cs):Update CS core principles to focus on value#17324

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djigoio:cs-handbook-value-transparency
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docs(cs):Update CS core principles to focus on value#17324
djigoio wants to merge 1 commit into
PostHog:masterfrom
djigoio:cs-handbook-value-transparency

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@djigoio djigoio commented Jun 5, 2026

Changes

Why?

Right now, the handbook uses the line "Under promise, over deliver." While the rest of the docs do a great job acknowledging the importance of offering value, this specific phrase can transmit the sensation that it's better to just focus on "overdelivering" as a metric rather than building truly meaningful exchanges with the customer.

Updating this phrasing to focus on honest scoping and continuous value fits the actual company culture much better in my opinion.

Before

Show, don't tell. Help customers prioritize their needs, deliver bad news early, and stay on top of their questions. Under promise, over deliver.

After

Show, don't tell. Help customers prioritize their needs, deliver bad news early, and stay on top of their questions. Scope honestly, constantly deliver value.

Checklist

  • I've read the docs and/or content style guides.
  • Words are spelled using American English
  • Use relative URLs for internal links
  • I've checked the pages added or changed in the Vercel preview build
  • If I moved a page, I added a redirect in vercel.json

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