🚀 ServiceNow ITSM Workflows Project

This project contains ServiceNow ITSM (Incident, Problem, and Change Management) customizations and automations using Business Rules, Client Scripts, and Flow Designer.

📂 Project Structure

• BusinessRules/ — Server-side scripts for automating backend processes.
• ClientScripts/ — Client-side scripts for form validation and dynamic behavior.
• Flows/ — Flow Designer JSON exports for process automation.
• UpdateSets/ — Update Set XML files for easy deployment.
• Documentation/ — Guides, screenshots, and supporting documents.

🛠️ Technologies Used

• ServiceNow Platform (Rome, San Diego, Utah versions)
• JavaScript (Server and Client scripts)
• Flow Designer
• REST APIs (Integration scripts)

📋 Features

• Auto-assignment of Incidents based on Category.
• Client-side validation for Urgency and Impact.
• Change Request Approval Workflow using Flow Designer.
• Future: Virtual Agent development and AI-powered categorization.

🖥️ Installation Instructions

1. Clone the repository:

   git clone https://github.com/PriyankaSharma0412/ServiceNow-ITSM-Workflows.git

2. Import Update Sets into your ServiceNow instance.
3. Review and activate Flows and Business Rules.
4. Customize scripts as needed.

🚀 Future Improvements

• Add Virtual Agent conversation flows.
• Integrate AI categorization using NLU models.

📜 License

This project is licensed under the MIT License.

🙌 Acknowledgments

• Special thanks to the ServiceNow Developer Program community.