RE1-T121 Adding in better reporting capibility

Core/Resgrid.Model/Reporting/AvailabilityClass.cs

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+using System.ComponentModel;
+using System.ComponentModel.DataAnnotations;
+
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// Canonical, cross-department operational availability classification for a person or unit.
+	/// Produced by <see cref="AvailabilityMatrix"/> from a built-in or custom status' base type.
+	/// This is the single vocabulary the Dispatch app and reporting use to answer
+	/// "is this resource available for a call?" regardless of a department's custom status labels.
+	/// </summary>
+	public enum AvailabilityClass
+	{
+		/// <summary>Status could not be mapped to a known base type.</summary>
+		[Description("Unknown")]
+		[Display(Name = "Unknown")]
+		Unknown = 0,
+
+		/// <summary>Available to be assigned/dispatched to a call.</summary>
+		[Description("Available")]
+		[Display(Name = "Available")]
+		Available = 1,
+
+		/// <summary>Engaged on a call/assignment and not available for another.</summary>
+		[Description("Committed")]
+		[Display(Name = "Committed")]
+		Committed = 2,
+
+		/// <summary>Out of service / not responding / unavailable.</summary>
+		[Description("Unavailable")]
+		[Display(Name = "Unavailable")]
+		Unavailable = 3,
+
+		/// <summary>Available but with a delay (e.g. delayed response).</summary>
+		[Description("Delayed")]
+		[Display(Name = "Delayed")]
+		Delayed = 4
+	}
+}

Core/Resgrid.Model/Reporting/AvailabilityMatrix.cs

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+using System.Collections.Generic;
+
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// Hard-coded, NON per-department mapping of a resource's base status type to a canonical
+	/// <see cref="AvailabilityClass"/>. This is the single place the system knows what a base status
+	/// type *means* operationally (e.g. a "Responding" base type means the person/unit is not
+	/// available for another call).
+	///
+	/// Status resolution rules (applied by the reporting service, not by SQL):
+	///  * Personnel current status lives on the latest <c>ActionLog.ActionTypeId</c>, which holds
+	///    EITHER a built-in <see cref="ActionTypes"/> value OR a <c>CustomStateDetailId</c>.
+	///  * Unit current status lives on the latest <c>UnitState.State</c>, which holds EITHER a
+	///    built-in <see cref="UnitStateTypes"/> value OR a <c>CustomStateDetailId</c>.
+	///  * A custom status maps to a canonical base via <c>CustomStateDetail.BaseType</c>
+	///    (an <see cref="ActionBaseTypes"/> value), which then maps here via
+	///    <see cref="ForPersonnelBaseType"/> / <see cref="ForCustomBaseType"/>.
+	///
+	/// NOTE: built-in enum values (0..n) overlap numerically with low CustomStateDetailId values, so
+	/// disambiguation is done by the service using the department's known set of custom state detail
+	/// ids (see PlatformReportingService) — NOT by numeric range. The helpers here only translate an
+	/// already-classified base/built-in value into an <see cref="AvailabilityClass"/>.
+	/// </summary>
+	public static class AvailabilityMatrix
+	{
+		/// <summary>Highest built-in <see cref="ActionTypes"/> value (personnel).</summary>
+		public const int MaxBuiltInActionType = (int)ActionTypes.OnUnit; // 7
+
+		/// <summary>Highest built-in <see cref="UnitStateTypes"/> value (units).</summary>
+		public const int MaxBuiltInUnitStateType = (int)UnitStateTypes.Enroute; // 12
+
+		// Canonical base type (ActionBaseTypes) -> availability. Used for custom statuses (personnel
+		// and units both store CustomStateDetail.BaseType as an ActionBaseTypes value).
+		private static readonly IReadOnlyDictionary<int, AvailabilityClass> ByActionBaseType = new Dictionary<int, AvailabilityClass>
+		{
+			{ (int)ActionBaseTypes.None,          AvailabilityClass.Unknown },
+			{ (int)ActionBaseTypes.Available,     AvailabilityClass.Available },
+			{ (int)ActionBaseTypes.NotResponding, AvailabilityClass.Unavailable },
+			{ (int)ActionBaseTypes.Responding,    AvailabilityClass.Committed },
+			{ (int)ActionBaseTypes.OnScene,       AvailabilityClass.Committed },
+			{ (int)ActionBaseTypes.MadeContact,   AvailabilityClass.Committed },
+			{ (int)ActionBaseTypes.Investigating, AvailabilityClass.Committed },
+			{ (int)ActionBaseTypes.Dispatched,    AvailabilityClass.Committed },
+			{ (int)ActionBaseTypes.Cleared,       AvailabilityClass.Available },
+			{ (int)ActionBaseTypes.Returning,     AvailabilityClass.Committed },
+			{ (int)ActionBaseTypes.Staging,       AvailabilityClass.Committed },
+			{ (int)ActionBaseTypes.Unavailable,   AvailabilityClass.Unavailable },
+		};
+
+		// Built-in personnel status (ActionTypes) -> availability.
+		private static readonly IReadOnlyDictionary<int, AvailabilityClass> ByActionType = new Dictionary<int, AvailabilityClass>
+		{
+			{ (int)ActionTypes.StandingBy,           AvailabilityClass.Available },   // "Available"
+			{ (int)ActionTypes.NotResponding,        AvailabilityClass.Unavailable },
+			{ (int)ActionTypes.Responding,           AvailabilityClass.Committed },
+			{ (int)ActionTypes.OnScene,              AvailabilityClass.Committed },
+			{ (int)ActionTypes.AvailableStation,     AvailabilityClass.Available },
+			{ (int)ActionTypes.RespondingToStation,  AvailabilityClass.Committed },
+			{ (int)ActionTypes.RespondingToScene,    AvailabilityClass.Committed },
+			{ (int)ActionTypes.OnUnit,               AvailabilityClass.Available },   // staffing a unit; unit state is authoritative in richer views
+		};
+
+		// Built-in unit status (UnitStateTypes) -> availability.
+		private static readonly IReadOnlyDictionary<int, AvailabilityClass> ByUnitStateType = new Dictionary<int, AvailabilityClass>
+		{
+			{ (int)UnitStateTypes.Available,    AvailabilityClass.Available },
+			{ (int)UnitStateTypes.Delayed,      AvailabilityClass.Delayed },
+			{ (int)UnitStateTypes.Unavailable,  AvailabilityClass.Unavailable },
+			{ (int)UnitStateTypes.Committed,    AvailabilityClass.Committed },
+			{ (int)UnitStateTypes.OutOfService, AvailabilityClass.Unavailable },
+			{ (int)UnitStateTypes.Responding,   AvailabilityClass.Committed },
+			{ (int)UnitStateTypes.OnScene,      AvailabilityClass.Committed },
+			{ (int)UnitStateTypes.Staging,      AvailabilityClass.Committed },
+			{ (int)UnitStateTypes.Returning,    AvailabilityClass.Committed },
+			{ (int)UnitStateTypes.Cancelled,    AvailabilityClass.Available },
+			{ (int)UnitStateTypes.Released,     AvailabilityClass.Available },
+			{ (int)UnitStateTypes.Manual,       AvailabilityClass.Unknown },
+			{ (int)UnitStateTypes.Enroute,      AvailabilityClass.Committed },
+		};
+
+		/// <summary>Maps a canonical personnel base type (<see cref="ActionBaseTypes"/>) to availability.</summary>
+		public static AvailabilityClass ForPersonnelBaseType(int actionBaseType) =>
+			ByActionBaseType.TryGetValue(actionBaseType, out var c) ? c : AvailabilityClass.Unknown;
+
+		/// <summary>
+		/// Maps a custom status' <c>CustomStateDetail.BaseType</c> (an <see cref="ActionBaseTypes"/> value)
+		/// to availability. Applies to both personnel and unit custom statuses.
+		/// </summary>
+		public static AvailabilityClass ForCustomBaseType(int actionBaseType) =>
+			ForPersonnelBaseType(actionBaseType);
+
+		/// <summary>Maps a built-in personnel status (<see cref="ActionTypes"/>) to availability.</summary>
+		public static AvailabilityClass ForBuiltInPersonnelActionType(int actionType) =>
+			ByActionType.TryGetValue(actionType, out var c) ? c : AvailabilityClass.Unknown;
+
+		/// <summary>Maps a built-in unit status (<see cref="UnitStateTypes"/>) to availability.</summary>
+		public static AvailabilityClass ForUnitStateType(int unitStateType) =>
+			ByUnitStateType.TryGetValue(unitStateType, out var c) ? c : AvailabilityClass.Unknown;
+	}
+}

Core/Resgrid.Model/Reporting/Breakdown.cs

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+using System.Collections.Generic;
+
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// A grouped (GROUP BY) breakdown, capped to top-N + "Other". Examples keyed as
+	/// "callsByType", "callsByPriority", "callsByStatus", "personnelByState", "unitsByStatus".
+	/// </summary>
+	public class Breakdown
+	{
+		public string Key { get; set; }
+
+		public List<BreakdownItem> Items { get; set; } = new List<BreakdownItem>();
+	}
+}

Core/Resgrid.Model/Reporting/BreakdownItem.cs

@@ -0,0 +1,25 @@
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// One slice of a <see cref="Breakdown"/> (e.g. a call type, a priority, a canonical state).
+	/// Breakdowns are capped to top-N with a synthetic "Other" bucket so payloads stay bounded.
+	/// </summary>
+	public class BreakdownItem
+	{
+		/// <summary>Resolved, human-readable label for the slice.</summary>
+		public string Label { get; set; }
+
+		/// <summary>The underlying id (type/priority/state id); null for the synthetic "Other" bucket.</summary>
+		public int? Id { get; set; }
+
+		public long Count { get; set; }
+
+		/// <summary>True for the synthetic aggregate "Other" bucket.</summary>
+		public bool IsOther { get; set; }
+
+		/// <summary>
+		/// Canonical availability of this slice; populated only for personnel/unit state breakdowns.
+		/// </summary>
+		public AvailabilityClass? Availability { get; set; }
+	}
+}

Core/Resgrid.Model/Reporting/DashboardReport.cs

@@ -0,0 +1,40 @@
+using System;
+using System.Collections.Generic;
+
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// Composite, read-only dashboard payload returned in a single call. Contains scalar totals,
+	/// dense (zero-filled, UTC) time series, and bounded top-N+other breakdowns.
+	///
+	/// <see cref="DepartmentId"/> is null for a SYSTEM-WIDE (cross-department) report, which is
+	/// produced only for the in-process BackOffice (Resgrid staff). Department-scoped HTTP callers
+	/// always receive their own department's data.
+	///
+	/// Contains counts only (no PII), which is what makes cross-tenant aggregation safe.
+	/// </summary>
+	public class DashboardReport
+	{
+		/// <summary>The department this report is scoped to; null = system-wide (BackOffice only).</summary>
+		public int? DepartmentId { get; set; }
+
+		public DateTime StartUtc { get; set; }
+		public DateTime EndUtc { get; set; }
+		public ReportGranularity Granularity { get; set; }
+
+		/// <summary>When this report was generated (UTC).</summary>
+		public DateTime GeneratedUtc { get; set; }
+
+		/// <summary>
+		/// IANA/Windows timezone of the requesting context (from the caller's claim), provided so a
+		/// UI can label/shift the UTC buckets for display. Aggregation itself is always UTC.
+		/// </summary>
+		public string TimeZone { get; set; }
+
+		public ReportTotals Totals { get; set; } = new ReportTotals();
+
+		public List<MetricSeries> Series { get; set; } = new List<MetricSeries>();
+
+		public List<Breakdown> Breakdowns { get; set; } = new List<Breakdown>();
+	}
+}

Core/Resgrid.Model/Reporting/ExportProfile.cs

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+using System.ComponentModel;
+using System.ComponentModel.DataAnnotations;
+
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// Selects the field set / standardized mapping used when exporting incident or personnel data.
+	/// </summary>
+	public enum ExportProfile
+	{
+		/// <summary>Generic Resgrid field set (all available columns).</summary>
+		[Description("Generic")]
+		[Display(Name = "Generic")]
+		Generic = 0,
+
+		/// <summary>National Fire Incident Reporting System (NFIRS) field mapping (fire).</summary>
+		[Description("NFIRS")]
+		[Display(Name = "NFIRS")]
+		Nfirs = 1,
+
+		/// <summary>National EMS Information System (NEMSIS) field mapping (EMS).</summary>
+		[Description("NEMSIS")]
+		[Display(Name = "NEMSIS")]
+		Nemsis = 2
+	}
+}

Core/Resgrid.Model/Reporting/MetricPoint.cs

@@ -0,0 +1,24 @@
+using System;
+
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// A single point in a time-bucketed metric series. <see cref="BucketUtc"/> is the start of the
+	/// day or month (UTC). Series are dense: every bucket in the requested window is present, with
+	/// <see cref="Value"/> = 0 for buckets that had no data.
+	/// </summary>
+	public class MetricPoint
+	{
+		public DateTime BucketUtc { get; set; }
+
+		public long Value { get; set; }
+
+		public MetricPoint() { }
+
+		public MetricPoint(DateTime bucketUtc, long value)
+		{
+			BucketUtc = bucketUtc;
+			Value = value;
+		}
+	}
+}

Core/Resgrid.Model/Reporting/MetricSeries.cs

@@ -0,0 +1,18 @@
+using System.Collections.Generic;
+
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// A named, time-bucketed series (e.g. "calls", "messages", "newUsers"). Points are dense
+	/// (zero-filled) and ordered ascending by bucket.
+	/// </summary>
+	public class MetricSeries
+	{
+		/// <summary>Stable machine key, e.g. "calls", "messages", "newUsers".</summary>
+		public string Key { get; set; }
+
+		public ReportGranularity Granularity { get; set; }
+
+		public List<MetricPoint> Points { get; set; } = new List<MetricPoint>();
+	}
+}

Core/Resgrid.Model/Reporting/ParticipationReport.cs

@@ -0,0 +1,42 @@
+using System;
+using System.Collections.Generic;
+
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// Personnel participation and compliance analytics: per-member call response rate, event/training
+	/// attendance, and certification expiry status. Especially relevant to volunteer departments.
+	/// </summary>
+	public class ParticipationReport
+	{
+		public int? DepartmentId { get; set; }
+		public DateTime StartUtc { get; set; }
+		public DateTime EndUtc { get; set; }
+		public DateTime GeneratedUtc { get; set; }
+
+		/// <summary>Number of calls in the window used as the denominator for response rates.</summary>
+		public long CallsInWindow { get; set; }
+
+		public List<MemberParticipation> Members { get; set; } = new List<MemberParticipation>();
+
+		/// <summary>Count of members with at least one expired certification.</summary>
+		public int MembersWithExpiredCertifications { get; set; }
+	}
+
+	public class MemberParticipation
+	{
+		public string UserId { get; set; }
+		public string Name { get; set; }
+
+		public long CallsResponded { get; set; }
+
+		/// <summary>CallsResponded / calls in window (0..1).</summary>
+		public double ResponseRate { get; set; }
+
+		public long EventsAttended { get; set; }
+		public long TrainingAttended { get; set; }
+
+		public int ExpiredCertifications { get; set; }
+		public int ExpiringCertifications { get; set; }
+	}
+}

Core/Resgrid.Model/Reporting/ReportGranularity.cs

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+using System.ComponentModel;
+using System.ComponentModel.DataAnnotations;
+
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// Time-bucketing granularity for reporting series. All buckets are anchored in UTC.
+	/// </summary>
+	public enum ReportGranularity
+	{
+		[Description("Day")]
+		[Display(Name = "Day")]
+		Day = 0,
+
+		[Description("Month")]
+		[Display(Name = "Month")]
+		Month = 1
+	}
+}

Core/Resgrid.Model/Reporting/ReportTotals.cs

@@ -0,0 +1,38 @@
+namespace Resgrid.Model.Reporting
+{
+	/// <summary>
+	/// Scalar totals for a dashboard report. "InWindow" values are scoped to the requested
+	/// [startUtc, endUtc] range; "AllTime" values are scoped only by department (or system-wide).
+	/// Personnel/Unit availability counts reflect each resource's current (latest) status mapped to
+	/// a canonical <see cref="AvailabilityClass"/> via <see cref="AvailabilityMatrix"/>.
+	/// </summary>
+	public class ReportTotals
+	{
+		// Calls
+		public long CallsAllTime { get; set; }
+		public long CallsInWindow { get; set; }
+		public long ActiveCalls { get; set; }
+
+		// Messages
+		public long MessagesInWindow { get; set; }
+
+		// Personnel (current availability)
+		public int PersonnelTotal { get; set; }
+		public int PersonnelAvailable { get; set; }
+		public int PersonnelCommitted { get; set; }
+		public int PersonnelUnavailable { get; set; }
+
+		// Units (current availability)
+		public int UnitsTotal { get; set; }
+		public int UnitsAvailable { get; set; }
+		public int UnitsCommitted { get; set; }
+		public int UnitsUnavailable { get; set; }
+
+		// Users
+		public long NewUsersInWindow { get; set; }
+
+		// System-wide only (null for a department-scoped report)
+		public long? DepartmentsTotal { get; set; }
+		public long? NewDepartmentsInWindow { get; set; }
+	}
+}