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1Stream integration

{% hint style="info" %} If you’re new to integrations in Rewst, read through our introductory integration documentation here. {% endhint %}

What does the 1Stream integration do?

This integration enables the automation of VoIP phone systems and communications. Use the 1Stream API within Rewst workflows to automate tasks such as internal and client communications and centralized call management.

Set up the 1Stream integration

Set up steps in 1Stream

  1. Log in to your 1Stream portal.

  2. Click Administration > Manage Organization.

  3. Scroll down and locate the Client API Keys submenu.

  4. Click + to add a new key.

  5. Enter Rewst Integration into the Reference Name field in the Add New Client Access API Key dialog that appears.

  6. Click Save.

  7. Copy the value given for the new API Key and store it someplace secure. You'll need it for further set up steps in Rewst. Once you navigate away from the dialog that displays this information, you won't be able to view the key again.

Set up steps in Rewst

  1. Navigate to Marketplace > Integrations in the left side menu of your Rewst platform.
  2. In the Integrations page, search for the 1Stream integration.

  3. Click on the integration tile to launch the Configuration setup page.
  4. Enter the API Key copied from 1Stream into the API Key field.
  5. Choose your relevant environment from the Environment drop-down selector.
    1. Production - if you're unsure which environment you have, choose Production
    2. Sandbox - this is a rare environment that will only apply to a few users who will know that they use Sandbox
  6. Click Save Configuration.

{% hint style="info" %} The 1Stream integration does not require you to complete the organization mapping process. {% endhint %}

{% hint style="success" %} Got an idea for a new Integration? Rewst is constantly adding new integrations to our integrations page. Submit your idea or upvote existing ideas here in our Canny feedback collector. {% endhint %}

Actions and endpoints

{% hint style="info" %} For more on how actions work in Rewst, check out our introductory actions documentation here. {% endhint %}

Category Action Description
Calls List Active Calls Retrieve a list of currently active calls from the 1stream system
Calls List Call Logs Retrieve call logs from the 1Stream system with optional filtering
Calls List Calls by Extension Retrieve calls filtered by specific extension number
Calls Get Calls Leader Board Retrieve the calls leaderboard showing top performing agents
Calls List Calls by Hour Retrieve call statistics broken down by hour
Calls List Call Segment Logs Retrieve detailed call segment logs for analysis - requires 1Stream Enterprise
Calls Get Call Recording Download a call recording using the recording hex code
Events Trigger Signal Event Trigger a signal event in the 1Stream system
Extensions List User Extension Mappings Retrieve the mapping between users and their assigned extensions
Extensions Initiate Call for Extension Initiate a click-to-dial call for a specific extension
Extensions Update Extension Caller ID Update the outbound caller ID for a specific extension
Extensions Update Extension Profile Status Update the 3CX profile and queue status for an extension
Generic Request 1stream API Request Generic action for making authenticated requests against the 1Stream API
Status List Phone Statuses Retrieve current status of all phones in the system
Status List Agent Queue Statuses Retrieve current queue status for all agents