diff --git a/app/containers/NewMediaCall/CreateCall.tsx b/app/containers/NewMediaCall/CreateCall.tsx
index 3cbfa1e191..c322566d97 100644
--- a/app/containers/NewMediaCall/CreateCall.tsx
+++ b/app/containers/NewMediaCall/CreateCall.tsx
@@ -7,6 +7,7 @@ import { CustomIcon } from '../CustomIcon';
 import { usePeerAutocompleteStore } from '../../lib/services/voip/usePeerAutocompleteStore';
 import { mediaSessionInstance } from '../../lib/services/voip/MediaSessionInstance';
 import { hideActionSheetRef } from '../ActionSheet';
+import { showErrorAlert } from '../../lib/methods/helpers/info';
 import sharedStyles from '../../views/Styles';
 
 export const CreateCall = () => {
@@ -14,13 +15,18 @@ export const CreateCall = () => {
 
 	const selectedPeer = usePeerAutocompleteStore(state => state.selectedPeer);
 
-	const handleCall = () => {
+	const handleCall = async () => {
 		if (!selectedPeer) {
 			return;
 		}
 
-		mediaSessionInstance.startCall(selectedPeer.value, selectedPeer.type);
-		hideActionSheetRef();
+		try {
+			await mediaSessionInstance.startCall(selectedPeer.value, selectedPeer.type);
+			hideActionSheetRef();
+		} catch (e) {
+			const message = e instanceof Error && e.message ? e.message : I18n.t('VoIP_Call_Issue');
+			showErrorAlert(message, I18n.t('Oops'));
+		}
 	};
 
 	const isCallDisabled = !selectedPeer;
diff --git a/app/lib/methods/enterpriseModules.test.ts b/app/lib/methods/enterpriseModules.test.ts
new file mode 100644
index 0000000000..105cab8042
--- /dev/null
+++ b/app/lib/methods/enterpriseModules.test.ts
@@ -0,0 +1,24 @@
+import { clearEnterpriseModules, setEnterpriseModules } from '../../actions/enterpriseModules';
+import { initStore } from '../store/auxStore';
+import { mockedStore } from '../../reducers/mockedStore';
+import { isVoipModuleAvailable } from './enterpriseModules';
+
+describe('isVoipModuleAvailable', () => {
+	beforeAll(() => {
+		initStore(mockedStore);
+	});
+
+	beforeEach(() => {
+		mockedStore.dispatch(clearEnterpriseModules());
+	});
+
+	it('returns false when teams-voip is absent', () => {
+		mockedStore.dispatch(setEnterpriseModules(['omnichannel-mobile-enterprise']));
+		expect(isVoipModuleAvailable()).toBe(false);
+	});
+
+	it('returns true when teams-voip is present', () => {
+		mockedStore.dispatch(setEnterpriseModules(['teams-voip']));
+		expect(isVoipModuleAvailable()).toBe(true);
+	});
+});
diff --git a/app/lib/methods/enterpriseModules.ts b/app/lib/methods/enterpriseModules.ts
index ac55884753..2c252df779 100644
--- a/app/lib/methods/enterpriseModules.ts
+++ b/app/lib/methods/enterpriseModules.ts
@@ -63,6 +63,6 @@ export function isOmnichannelModuleAvailable() {
 }
 
 export function isVoipModuleAvailable() {
-	// const { enterpriseModules } = reduxStore.getState();
-	return true; // enterpriseModules.includes('teams-voip');
+	const { enterpriseModules } = reduxStore.getState();
+	return enterpriseModules.includes('teams-voip');
 }
diff --git a/app/lib/services/restApi.ts b/app/lib/services/restApi.ts
index 0e2aca6ef0..fef49488f8 100644
--- a/app/lib/services/restApi.ts
+++ b/app/lib/services/restApi.ts
@@ -1095,11 +1095,6 @@ export const registerPushToken = async (): Promise<void> => {
 		return;
 	}
 
-	// TODO: voice permission check and retry to avoid race condition
-	if (isIOS && (!token || !voipToken)) {
-		return;
-	}
-
 	let data: TRegisterPushTokenData = {
 		id: await getUniqueId(),
 		value: '',
diff --git a/app/lib/services/voip/MediaSessionInstance.ts b/app/lib/services/voip/MediaSessionInstance.ts
index 6a7183e74f..89e8284c2e 100644
--- a/app/lib/services/voip/MediaSessionInstance.ts
+++ b/app/lib/services/voip/MediaSessionInstance.ts
@@ -174,10 +174,10 @@ class MediaSessionInstance {
 		}
 	};
 
-	public startCall = (userId: string, actor: CallActorType) => {
+	public startCall = async (userId: string, actor: CallActorType): Promise<void> => {
 		requestPhoneStatePermission();
 		console.log('[VoIP] Starting call:', userId);
-		this.instance?.startCall(actor, userId);
+		await Promise.resolve(this.instance?.startCall(actor, userId));
 	};
 
 	public endCall = (callId: string) => {
diff --git a/ios/Libraries/AppDelegate+Voip.swift b/ios/Libraries/AppDelegate+Voip.swift
index a5d36d60af..c2d1ecbe1f 100644
--- a/ios/Libraries/AppDelegate+Voip.swift
+++ b/ios/Libraries/AppDelegate+Voip.swift
@@ -2,6 +2,30 @@ import PushKit
 
 fileprivate let voipAppDelegateLogTag = "RocketChat.AppDelegate+Voip"
 
+/// Shared CallKit reporting for VoIP PushKit payloads (`handle` and `localizedCallerName` may differ; often both are the caller display name).
+fileprivate func reportVoipIncomingCallToCallKit(
+  callUUID: String,
+  handle: String,
+  localizedCallerName: String,
+  payload: [AnyHashable: Any],
+  onReportComplete: @escaping () -> Void
+) {
+  RNCallKeep.reportNewIncomingCall(
+    callUUID,
+    handle: handle,
+    handleType: "generic",
+    hasVideo: false,
+    localizedCallerName: localizedCallerName,
+    supportsHolding: true,
+    supportsDTMF: true,
+    supportsGrouping: false,
+    supportsUngrouping: false,
+    fromPushKit: true,
+    payload: payload,
+    withCompletionHandler: onReportComplete
+  )
+}
+
 // MARK: - PKPushRegistryDelegate
 
 extension AppDelegate: PKPushRegistryDelegate {
@@ -22,11 +46,26 @@ extension AppDelegate: PKPushRegistryDelegate {
   public func pushRegistry(_ registry: PKPushRegistry, didReceiveIncomingPushWith payload: PKPushPayload, for type: PKPushType, completion: @escaping () -> Void) {
     let payloadDict = payload.dictionaryPayload
 
+    /// PushKit requires reporting to CallKit before `completion()`. For expired or unparseable payloads,
+    /// report a short-lived incoming call and end it so the system is not left without a CallKit update.
+    let reportPlaceholderCallAndEnd: (_ callUUID: String, _ displayName: String) -> Void = { callUUID, displayName in
+      reportVoipIncomingCallToCallKit(
+        callUUID: callUUID,
+        handle: displayName,
+        localizedCallerName: displayName,
+        payload: payloadDict,
+        onReportComplete: {
+          RNCallKeep.endCall(withUUID: callUUID, reason: 1)
+          completion()
+        }
+      )
+    }
+
     guard let voipPayload = VoipPayload.fromDictionary(payloadDict) else {
       #if DEBUG
       print("[\(voipAppDelegateLogTag)] Failed to parse incoming VoIP payload: \(payloadDict)")
       #endif
-      completion()
+      reportPlaceholderCallAndEnd(UUID().uuidString, "Rocket.Chat")
       return
     }
 
@@ -36,25 +75,18 @@ extension AppDelegate: PKPushRegistryDelegate {
       #if DEBUG
       print("[\(voipAppDelegateLogTag)] Skipping expired or invalid VoIP payload for callId: \(callId): \(voipPayload)")
       #endif
-      completion()
+      reportPlaceholderCallAndEnd(callId, caller)
       return
     }
 
     VoipService.prepareIncomingCall(voipPayload, storeEventsForJs: true)
 
-    RNCallKeep.reportNewIncomingCall(
-      callId,
+    reportVoipIncomingCallToCallKit(
+      callUUID: callId,
       handle: caller,
-      handleType: "generic",
-      hasVideo: false,
       localizedCallerName: caller,
-      supportsHolding: true,
-      supportsDTMF: true,
-      supportsGrouping: false,
-      supportsUngrouping: false,
-      fromPushKit: true,
       payload: payloadDict,
-      withCompletionHandler: {}
+      onReportComplete: {}
     )
     completion()
   }