Update .changeset/purple-boxes-shout.md

KevLehman · web-flow · commit f4c0f10668e6 · 2026-04-13T09:17:36.000-06:00
diff --git a/.changeset/purple-boxes-shout.md b/.changeset/purple-boxes-shout.md
@@ -3,4 +3,4 @@
 '@rocket.chat/meteor': minor
 ---
 
-Updates the behavior of the `Livechat_enabled_when_agent_idle` setting. When enabled, the routing query now excludes agents with an offline status, ensuring visitors are not assigned to them.
+Updates the behavior of the `Livechat_enabled_when_agent_idle` setting. When enabled, the routing query now excludes `offline` agents, ensuring no new conversations are assigned to them.
