troubleshooting-073b7fc.md

Troubleshooting

While using the buildpacks, you might encounter issues or have questions regarding specific settings, limitations, or other aspects.

The following troubleshooting pages are related to the relevant development languages and buildpacks:

• SAP Java Buildpack: Troubleshooting
• Node.js Buildpack: Troubleshooting
• Python Buildpack: Troubleshooting

If you cannot find a solution to your problem among these pages, you can create a support incident.

Create a Support Incident

1. Open SAP for Me and log on.

2. Open the Services & Support dashboard.

3. (Optional) You can use the Knowledge Search tab to look for existing solutions. They come from different knowledge sources, such as:

   • SAP Notes & KBAs
   • SAP Support Portal
   • SAP Community
   • SAP Help Portal
   • Guided Answers

4. In the Overview tab, choose Get Support to create an incident (issue).

5. Select the relevant customer name.

6. For Component, enter: BC-CP-CF-BLDP

7. Fill in the mandatory fields.

8. Explain your problem. See section Initial Problem-Related Data.

Initial Problem-Related Data

When creating an incident, please provide the following information, which will help the support team to investigate and resolve your issue faster:

1. Type of buildpack – Java, Python, or Node.js

2. Environment – Cloud Foundry or XSA

3. Description of the issue

4. Steps to reproduce the issue

5. Expected result

6. Actual result

7. Logs in a .txt file. To collect the latest logs, run the respective command.

   • For Cloud Foundry, run:

     cf logs --recent <app_name>
     

   • For XSA, run:

     xs logs --recent <app_name>
     

   Note:

   If possible, collect logs shortly after failure.

8. Specific files per buildpack (language), respectively:

   • Java: manifest.yml or MTA (if applicable)

   • Node.js: manifest.yml and package.json

   • Python: manifest.yml, runtime.txt, and requirements.txt

See also: Get Support Application