Confirmation/activation email not received after account registration — Nigeria

[Eyayomor-E]

Bug Description

I created an individual SORMAS account but have not received the
confirmation/activation link via email, despite waiting for an extended period.

Environment

• Country: Nigeria
• SORMAS Instance URL: https://academy.sormas.org/
• Browser: Chrome
• Date of Registration: 10/5/2026

Actual behaviour
No email received, even after checking spam, junk, and promotions folders.
Resend attempts have also not worked.

Additional context

• Email used: miracleeyayomor@gmail.com
• I have contacted NCDC (info@ncdc.gov.ng) and SORMAS Foundation
  (info@sormas.org) but have not received a response yet.

Reproduction Steps

1. Visited the SORMAS registration page
2. Filled in all required details and submitted the form
3. Awaited confirmation email — none received

...

Expected Behavior

A confirmation/activation link should be sent to the registered email address promptly.

Affected Area(s)

Web app

SORMAS Version

SORMAS

Android version/Browser

Google Chrome

User Role(s)

National User

Server URL

https://academy.sormas.org/

Additional Information

No response