neuron-js/examples/n8n-code-node/rules.json at main · SebaSOFT/neuron-js · GitHub

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{
  "id": "n8n-support-ticket-routing",
  "rules": [
    {
      "id": "route-high-risk-enterprise-ticket",
      "type": "simple_rule",
      "options": {},
      "conditions": [
        {
          "id": "priority-threshold",
          "type": "compare_two_numbers",
          "options": {},
          "params": [
            { "id": "ticket-priority", "name": "op1", "type": "state_number", "value": "ticket.priority", "options": {} },
            { "id": "priority-comparison", "name": "comp", "type": "comparator", "value": ">=", "options": {} },
            { "id": "priority-threshold-value", "name": "op2", "type": "simple_number", "value": "8", "options": {} }
          ]
        },
        {
          "id": "negative-sentiment-threshold",
          "type": "compare_two_numbers",
          "options": {},
          "params": [
            { "id": "ticket-sentiment", "name": "op1", "type": "state_number", "value": "ticket.sentimentScore", "options": {} },
            { "id": "sentiment-comparison", "name": "comp", "type": "comparator", "value": "<=", "options": {} },
            { "id": "sentiment-threshold-value", "name": "op2", "type": "simple_number", "value": "-0.4", "options": {} }
          ]
        },
        {
          "id": "enterprise-tier-check",
          "type": "compare_two_strings",
          "options": {},
          "params": [
            { "id": "ticket-tier", "name": "op1", "type": "state_string", "value": "ticket.customerTier", "options": {} },
            { "id": "tier-comparison", "name": "comp", "type": "comparator", "value": "=", "options": {} },
            { "id": "enterprise-tier", "name": "op2", "type": "simple_string", "value": "enterprise", "options": {} }
          ]
        }
      ],
      "actions": [
        {
          "id": "assign-human-escalation",
          "type": "set_support_route",
          "options": {},
          "params": [
            { "id": "route-name", "name": "route", "type": "simple_string", "value": "human-escalation", "options": {} },
            { "id": "sla-hours", "name": "slaHours", "type": "simple_number", "value": "2", "options": {} },
            { "id": "reason", "name": "reason", "type": "simple_string", "value": "High-priority enterprise ticket with negative sentiment requires deterministic workflow routing.", "options": {} }
          ]
        }
      ]
    }
  ]
}