rules.json

{
  "id": "workflow-routing-demo",
  "rules": [
    {
      "id": "route-critical-ticket",
      "type": "simple_rule",
      "options": {},
      "conditions": [
        {
          "id": "priority-threshold",
          "type": "compare_two_numbers",
          "options": {},
          "params": [
            { "id": "ticket-priority", "name": "op1", "type": "state_number", "value": "ticket.priority", "options": {} },
            { "id": "comparison", "name": "comp", "type": "comparator", "value": ">=", "options": {} },
            { "id": "critical-threshold", "name": "op2", "type": "simple_number", "value": "8", "options": {} }
          ]
        }
      ],
      "actions": [
        {
          "id": "assign-escalation-route",
          "type": "set_route",
          "options": {},
          "params": [
            { "id": "route-name", "name": "route", "type": "simple_string", "value": "escalation", "options": {} },
            { "id": "sla-hours", "name": "slaHours", "type": "simple_number", "value": "4", "options": {} }
          ]
        }
      ]
    }
  ]
}