Merge pull request RocketChat#48 from WideChat/cg_app_defaults

app.Dialogflow default config

Author: chadgoss

config/Settings.ts

@@ -27,20 +27,21 @@ export enum AppSetting {
 }
 
 export enum DefaultMessage {
-    DEFAULT_DialogflowServiceUnavailableMessage = 'Sorry, I\'m having trouble answering your question.',
-    DEFAULT_DialogflowRequestFailedMessage = 'Sorry, something went wrong.',
-    DEFAULT_DialogflowHandoverMessage = 'Transferring to an online agent',
+    DEFAULT_DialogflowRequestFailedMessage = 'Sorry, I\'m having trouble with that.',
     DEFAULT_DialogflowHandoverFailedMessage = 'Sorry I\'m unable to transfer you to an agent.',
-    DEFAULT_DialogflowCloseChatMessage = 'Closing the chat, Goodbye',
-    DEFAULT_DialogflowWelcomeMessage = 'Thanks for connecting',
+    DEFAULT_DialogflowWelcomeMessage = 'Thank you for contacting Viasat.',
+    DEFAULT_DialogflowServiceUnavailableMessage = 'There are no agents currently available. Our Customer Care team is available by phone 24/7 at 1-855-463-9333.',
+    DEFAULT_DialogflowCloseChatMessage = 'Thanks for contacting Viasat Customer Care. We appreciate your business. Please close this window to end your chat session.',
+    DEFAULT_DialogflowHandoverMessage = 'Connecting you with a live agent',
+    DEFAULT_DialogflowCustomerTimeoutWarningMessage = 'Are you still there? Please send a message within %t or this chat will time out.',
 }
 
 export const settings: Array<ISetting> = [
     {
         id: AppSetting.DialogflowBotUsername,
         public: true,
         type: SettingType.STRING,
-        packageValue: '',
+        packageValue: 'virtualassistant',
         i18nLabel: 'bot_username',
         required: true,
     },
@@ -92,7 +93,7 @@ export const settings: Array<ISetting> = [
         public: true,
         type: SettingType.NUMBER,
         packageValue: 0,
-        value: 0,
+        value: 3,
         i18nLabel: 'dialogflow_fallback_responses_limit',
         i18nDescription: 'dialogflow_fallback_responses_limit_description',
         required: false,
@@ -101,7 +102,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.FallbackTargetDepartment,
         public: true,
         type: SettingType.STRING,
-        packageValue: '',
+        packageValue: 'Viasat Customer Support',
         i18nLabel: 'target_department_for_handover',
         i18nDescription: 'target_department_for_handover_description',
         required: false,
@@ -110,7 +111,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowHandoverMessage,
         public: true,
         type: SettingType.STRING,
-        packageValue: '',
+        packageValue: DefaultMessage.DEFAULT_DialogflowHandoverMessage,
         i18nLabel: 'dialogflow_handover_message',
         i18nDescription: 'dialogflow_handover_message_description',
         required: false,
@@ -119,7 +120,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowServiceUnavailableMessage,
         public: true,
         type: SettingType.STRING,
-        packageValue: '',
+        packageValue: DefaultMessage.DEFAULT_DialogflowServiceUnavailableMessage,
         i18nLabel: 'dialogflow_service_unavailable_message',
         i18nDescription: 'dialogflow_service_unavailable_message_description',
         required: false,
@@ -128,7 +129,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowCloseChatMessage,
         public: true,
         type: SettingType.STRING,
-        packageValue: '',
+		packageValue: DefaultMessage.DEFAULT_DialogflowCloseChatMessage,
         i18nLabel: 'dialogflow_close_chat_message',
         i18nDescription: 'dialogflow_close_chat_message_description',
         required: false,
@@ -157,7 +158,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowChatClosedByVisitorEventName,
         public: true,
         type: SettingType.STRING,
-        packageValue: 'closed_by_visitor',
+        packageValue: 'end_session',
         i18nLabel: 'dialogflow_chat_closed_by_visitor_event_name',
         i18nDescription: 'dialogflow_chat_closed_by_visitor_event_name_description',
         required: false,
@@ -166,7 +167,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowEnableWelcomeMessage,
         public: true,
         type: SettingType.BOOLEAN,
-        packageValue: false,
+        packageValue: true,
         i18nLabel: 'dialogflow_enable_welcome_message',
         i18nDescription: 'dialogflow_enable_welcome_message_description',
         required: false,
@@ -184,7 +185,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowWelcomeIntentOnStart,
         public: true,
         type: SettingType.BOOLEAN,
-        packageValue: false,
+        packageValue: true,
         i18nLabel: 'dialogflow_welcome_intent_on_start',
         i18nDescription: 'dialogflow_welcome_intent_on_start_description',
         required: true,
@@ -193,7 +194,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowEnableCustomerTimeout,
         public: true,
         type: SettingType.BOOLEAN,
-        packageValue: false,
+        packageValue: true,
         i18nLabel: 'dialogflow_enable_customer_timeout',
         i18nDescription: 'dialogflow_enable_customer_timeout_description',
         required: true,
@@ -211,7 +212,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowCustomerTimeoutWarningTime,
         public: true,
         type: SettingType.NUMBER,
-        packageValue: 40,
+        packageValue: 600,
         i18nLabel: 'dialogflow_customer_timeout_warning_time',
         i18nDescription: 'dialogflow_customer_timeout_warning_time_description',
         required: true,
@@ -220,7 +221,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowCustomerTimeoutWarningMessage,
         public: true,
         type: SettingType.STRING,
-        packageValue: 'Are you still there? Please send a message within %t or this chat will time out.',
+        packageValue: DefaultMessage.DEFAULT_DialogflowCustomerTimeoutWarningMessage,
         i18nLabel: 'dialogflow_customer_timeout_warning_message',
         i18nDescription: 'dialogflow_customer_timeout_warning_message_description',
         required: true,
@@ -229,7 +230,7 @@ export const settings: Array<ISetting> = [
         id: AppSetting.DialogflowSessionMaintenanceInterval,
         public: true,
         type: SettingType.STRING,
-        packageValue: '8 minutes',
+        packageValue: '5 minutes',
         i18nLabel: 'dialogflow_session_maintenance_interval',
         i18nDescription: 'dialogflow_session_maintenance_interval_description',
         required: false,