|
| 1 | +--- |
| 2 | +title: Legacy voice migration |
| 3 | +subtitle: Migration guide for Vapi Voices being retired on March 1, 2026 |
| 4 | +slug: providers/voice/vapi-voices/legacy-migration |
| 5 | +--- |
| 6 | + |
| 7 | +<Warning> |
| 8 | + **Action Required:** The following legacy voices will be retired on **March 1, 2026**: Spencer, Neha, Harry, Cole, Paige, Hana, Lily, Kylie, and Rohan. Migrate your assistants before this date to maintain uninterrupted service. |
| 9 | +</Warning> |
| 10 | + |
| 11 | +## Overview |
| 12 | + |
| 13 | +We're updating Vapi Voices to provide you with the best possible voice experience. As part of this update, we're phasing out nine legacy voices and replacing them with carefully selected alternatives that maintain similar tone and style characteristics. |
| 14 | + |
| 15 | +## Legacy voices being retired |
| 16 | + |
| 17 | +The following voices will be retired on **March 1, 2026**: |
| 18 | + |
| 19 | +- Spencer |
| 20 | +- Neha |
| 21 | +- Harry |
| 22 | +- Cole |
| 23 | +- Paige |
| 24 | +- Hana |
| 25 | +- Lily |
| 26 | +- Kylie |
| 27 | +- Rohan |
| 28 | + |
| 29 | +## What this means for you |
| 30 | + |
| 31 | +- **Existing assistants** using these voices will continue to work during the transition period |
| 32 | +- **New assistants** can no longer be created using legacy voices |
| 33 | +- **After March 1, 2026**, any assistants still using legacy voices will be automatically switched to the default replacement voice (Option 1 in the table below) |
| 34 | + |
| 35 | +## Replacement voice mapping |
| 36 | + |
| 37 | +We've selected replacement voices from the same providers (ElevenLabs/Cartesia) at the same pricing. These were chosen using ElevenLabs' voice matching tool to find the closest match in tone and style. |
| 38 | + |
| 39 | +<Note> |
| 40 | + The replacement voice data will be populated soon. Check back for updates or contact support for assistance with voice selection. |
| 41 | +</Note> |
| 42 | + |
| 43 | +| Legacy Voice | Option 1 (Default) | Option 2 | Option 3 | |
| 44 | +|--------------|-------------------|----------|----------| |
| 45 | +| Spencer | TBD | TBD | TBD | |
| 46 | +| Neha | TBD | TBD | TBD | |
| 47 | +| Harry | TBD | TBD | TBD | |
| 48 | +| Cole | TBD | TBD | TBD | |
| 49 | +| Paige | TBD | TBD | TBD | |
| 50 | +| Hana | TBD | TBD | TBD | |
| 51 | +| Lily | TBD | TBD | TBD | |
| 52 | +| Kylie | TBD | TBD | TBD | |
| 53 | +| Rohan | TBD | TBD | TBD | |
| 54 | + |
| 55 | +## FAQ |
| 56 | + |
| 57 | +<AccordionGroup> |
| 58 | + <Accordion title="How were the replacement voices selected?"> |
| 59 | + We used ElevenLabs' voice matching tool to find the most appropriate replacements for each legacy voice based on tone, style, and characteristics. Replacements are from the same provider at the same pricing. |
| 60 | + </Accordion> |
| 61 | + |
| 62 | + <Accordion title="What happens if I don't switch by March 1?"> |
| 63 | + Any assistants still using legacy voices after March 1, 2026 will be automatically switched to the Option 1 (default fallback) voice shown in the table above. |
| 64 | + </Accordion> |
| 65 | + |
| 66 | + <Accordion title="Will my pricing change?"> |
| 67 | + No. Replacement voices were chosen at the same pricing tier as the legacy voices they replace. |
| 68 | + </Accordion> |
| 69 | + |
| 70 | + <Accordion title="How do I switch my voice now?"> |
| 71 | + You can switch your assistant's voice in two ways: |
| 72 | + |
| 73 | + 1. **Dashboard:** Go to your assistant settings and select a new voice from the dropdown |
| 74 | + 2. **API:** Update the `voiceId` field in your assistant configuration via the API |
| 75 | + </Accordion> |
| 76 | + |
| 77 | + <Accordion title="Can I choose a different replacement voice?"> |
| 78 | + Yes. We provide three recommended options for each legacy voice, but you're free to choose any available voice that fits your needs. We encourage you to switch before March 1 so you can select the voice that works best for you. |
| 79 | + </Accordion> |
| 80 | + |
| 81 | + <Accordion title="I'm an Enterprise customer — can I get help with the transition?"> |
| 82 | + Yes. Your account team will reach out with personalized support. If you have questions in the meantime, contact your FDE or AE directly. |
| 83 | + </Accordion> |
| 84 | + |
| 85 | + <Accordion title="Who can I contact if I have questions?"> |
| 86 | + Reach out to support@vapi.ai or contact your account team if you're an Enterprise customer. |
| 87 | + </Accordion> |
| 88 | +</AccordionGroup> |
| 89 | + |
| 90 | +## Next steps |
| 91 | + |
| 92 | +<CardGroup cols={2}> |
| 93 | + <Card title="Active voices" icon="microphone" href="/providers/voice/vapi-voices"> |
| 94 | + View our current selection of fully supported Vapi Voices |
| 95 | + </Card> |
| 96 | + <Card title="ElevenLabs" icon="waveform-lines" href="/providers/voice/elevenlabs"> |
| 97 | + Explore ElevenLabs voices for more options |
| 98 | + </Card> |
| 99 | +</CardGroup> |
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