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Add 5 structured output YAML files for automated post-call QA evaluation
of Brent Council Housing Benefits calls:
- starlight-qa-engagement.yml: 7 questions (3 auto-fail: 1.3, 1.4, 1.5)
- starlight-qa-right-first-time.yml: 8 questions (3 auto-fail: 2.3, 2.4, 2.5)
- starlight-qa-signposting.yml: 2 questions (no auto-fail)
- starlight-qa-explaining.yml: 2 questions (no auto-fail)
- starlight-wrap-up-code.yml: call classification into 19 wrap-up codes
Each QA structured output evaluates per-question with result (yes/no/not_applicable),
reasoning, and transcript evidence. Auto-fail logic: if ANY auto-fail question
receives "no", the entire evaluation fails across all categories.
All outputs include multilingual transcript support, AI agent adaptation notes,
and the full Brent Council Housing Benefits glossary.
Closes PRO-846
Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com>
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