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1 | | --- RFM-based segmentation using quartiles. |
2 | | -WITH rfm_base AS ( |
| 1 | +-- Rule-based segmentation with explicit thresholds. |
| 2 | +-- Optional deterministic date for tests: |
| 3 | +-- SET app.segment_as_of_date = '2026-02-19'; |
| 4 | + |
| 5 | +CREATE OR REPLACE VIEW warehouse.v_customer_segmentation AS |
| 6 | +WITH params AS ( |
| 7 | + SELECT COALESCE( |
| 8 | + NULLIF(current_setting('app.segment_as_of_date', true), '')::DATE, |
| 9 | + CURRENT_DATE |
| 10 | + ) AS as_of_date |
| 11 | +), thresholds AS ( |
| 12 | + SELECT |
| 13 | + 30::INT AS champion_max_recency_days, |
| 14 | + 3::INT AS champion_min_paid_orders, |
| 15 | + 400::NUMERIC(12,2) AS champion_min_revenue, |
| 16 | + 60::INT AS high_value_max_recency_days, |
| 17 | + 300::NUMERIC(12,2) AS high_value_min_revenue, |
| 18 | + 3::INT AS loyal_min_paid_orders, |
| 19 | + 90::INT AS loyal_max_recency_days, |
| 20 | + 75::INT AS at_risk_min_recency_days |
| 21 | +), customer_kpis AS ( |
3 | 22 | SELECT |
4 | 23 | c.customer_id, |
5 | | - MAX(o.order_date) AS last_order_date, |
6 | | - COUNT(DISTINCT o.order_id) FILTER (WHERE o.status = 'PAID') AS frequency, |
7 | | - COALESCE(SUM(t.amount) FILTER (WHERE o.status = 'PAID' AND t.status = 'SUCCESS'), 0) AS monetary |
| 24 | + c.signup_date, |
| 25 | + MAX(o.order_date) FILTER (WHERE o.status = 'PAID') AS last_paid_order_date, |
| 26 | + COUNT(DISTINCT o.order_id) FILTER (WHERE o.status = 'PAID') AS paid_orders, |
| 27 | + COALESCE(SUM(t.amount) FILTER (WHERE o.status = 'PAID' AND t.status = 'SUCCESS'), 0) AS lifetime_revenue |
8 | 28 | FROM oltp.customers c |
9 | | - LEFT JOIN oltp.orders o ON o.customer_id = c.customer_id |
10 | | - LEFT JOIN oltp.transactions t ON t.order_id = o.order_id |
11 | | - GROUP BY c.customer_id |
12 | | -), scored AS ( |
| 29 | + LEFT JOIN oltp.orders o |
| 30 | + ON o.customer_id = c.customer_id |
| 31 | + LEFT JOIN oltp.transactions t |
| 32 | + ON t.order_id = o.order_id |
| 33 | + GROUP BY c.customer_id, c.signup_date |
| 34 | +), segmentation_base AS ( |
13 | 35 | SELECT |
14 | | - customer_id, |
15 | | - CURRENT_DATE - COALESCE(last_order_date, CURRENT_DATE) AS recency_days, |
16 | | - frequency, |
17 | | - monetary, |
18 | | - NTILE(4) OVER (ORDER BY CURRENT_DATE - COALESCE(last_order_date, CURRENT_DATE) DESC) AS recency_score, |
19 | | - NTILE(4) OVER (ORDER BY frequency ASC) AS frequency_score, |
20 | | - NTILE(4) OVER (ORDER BY monetary ASC) AS monetary_score |
21 | | - FROM rfm_base |
| 36 | + ck.customer_id, |
| 37 | + p.as_of_date, |
| 38 | + (p.as_of_date - COALESCE(ck.last_paid_order_date, ck.signup_date, p.as_of_date))::INT AS recency_days, |
| 39 | + ck.paid_orders, |
| 40 | + ck.lifetime_revenue, |
| 41 | + ROUND(ck.lifetime_revenue / NULLIF(ck.paid_orders, 0), 2) AS avg_paid_order_value |
| 42 | + FROM customer_kpis ck |
| 43 | + CROSS JOIN params p |
22 | 44 | ) |
23 | 45 | SELECT |
24 | | - customer_id, |
25 | | - recency_days, |
26 | | - frequency, |
27 | | - monetary, |
28 | | - recency_score, |
29 | | - frequency_score, |
30 | | - monetary_score, |
| 46 | + sb.customer_id, |
| 47 | + sb.as_of_date, |
| 48 | + sb.recency_days, |
| 49 | + sb.paid_orders, |
| 50 | + sb.lifetime_revenue, |
| 51 | + sb.avg_paid_order_value, |
31 | 52 | CASE |
32 | | - WHEN recency_score = 1 AND frequency_score = 4 AND monetary_score = 4 THEN 'Champions' |
33 | | - WHEN recency_score <= 2 AND monetary_score >= 3 THEN 'High Value' |
34 | | - WHEN recency_score >= 3 AND frequency_score <= 2 THEN 'At Risk' |
| 53 | + WHEN sb.paid_orders = 0 THEN 'Inactive' |
| 54 | + WHEN sb.recency_days <= t.champion_max_recency_days |
| 55 | + AND sb.paid_orders >= t.champion_min_paid_orders |
| 56 | + AND sb.lifetime_revenue >= t.champion_min_revenue |
| 57 | + THEN 'Champions' |
| 58 | + WHEN sb.recency_days <= t.high_value_max_recency_days |
| 59 | + AND sb.lifetime_revenue >= t.high_value_min_revenue |
| 60 | + THEN 'High Value' |
| 61 | + WHEN sb.paid_orders >= t.loyal_min_paid_orders |
| 62 | + AND sb.recency_days <= t.loyal_max_recency_days |
| 63 | + THEN 'Loyal' |
| 64 | + WHEN sb.recency_days >= t.at_risk_min_recency_days |
| 65 | + THEN 'At Risk' |
35 | 66 | ELSE 'Regular' |
36 | 67 | END AS segment |
37 | | -FROM scored |
38 | | -ORDER BY monetary DESC; |
| 68 | +FROM segmentation_base sb |
| 69 | +CROSS JOIN thresholds t; |
| 70 | + |
| 71 | +SELECT |
| 72 | + customer_id, |
| 73 | + as_of_date, |
| 74 | + recency_days, |
| 75 | + paid_orders, |
| 76 | + lifetime_revenue, |
| 77 | + avg_paid_order_value, |
| 78 | + segment |
| 79 | +FROM warehouse.v_customer_segmentation |
| 80 | +ORDER BY lifetime_revenue DESC, paid_orders DESC, customer_id; |
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