SUPPORT.md

Support

Getting Help

We're here to help! Here are the best ways to get support for Telegram Multi-Account Message Sender.

📚 Documentation

Before asking for help, please check our documentation:

• README.md - Quick start and overview
• Documentation Index - Complete documentation
• FAQ - Frequently asked questions
• Troubleshooting - Common issues and solutions

🐛 Reporting Issues

Found a bug or have a feature request?

1. Search existing issues to avoid duplicates

2. Use the appropriate template:

   • Bug Report
   • Feature Request
   • Documentation Improvement

3. Provide detailed information:

   • Clear description of the issue
   • Steps to reproduce
   • Expected vs actual behavior
   • Environment details (OS, Python version, app version)
   • Relevant logs or error messages

💬 Community Support

• GitHub Discussions: Join the discussion
• GitHub Issues: Report issues

📧 Direct Contact

For direct support or security-related issues:

• Email: contact@voxhash.dev
• Response Time: We aim to respond within 48 hours

🤝 Contributing

Want to contribute? Check out our Contributing Guide!

⚠️ Important Notes

• Security Issues: Please report security vulnerabilities via email (contact@voxhash.dev) rather than public issues
• API Issues: For Telegram API-related issues, check Telegram's documentation
• Rate Limiting: Be aware of Telegram's rate limits and use the built-in rate limiting features

📋 Support Checklist

Before requesting support, please:

• Checked the documentation
• Searched existing issues
• Read the FAQ
• Checked troubleshooting guide
• Provided all required information
• Included relevant logs or error messages

🆘 Emergency Support

For critical issues affecting production use:

• Email: contact@voxhash.dev
• Subject: [URGENT] - Brief description
• Include: Full error logs, environment details, steps to reproduce

---

Made with ❤️ by VoxHash